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0 helpful votes
Parts for a project were mislabeled, the company ended up sending me replacement parts but by the time the parts came the project fell apart, the company has gone above and beyond to help me in a time of great need and I appreciate them so much
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0 helpful votes
The "micro" details truly give the model a sense of vastness, and the sense of scale is handled expertly.
Reviewer
0 helpful votes
My dragonfly was marked as received but it never came. I didn’t get any luck when I first complained in December as it was for a Xmas present so I was gutted. Decided to email again around June as I had paid for it, and I still really wanted it for my partner. It got shipped within days, they were really helpful and I think maybe overwhelmed at Xmas. He’s currently sat doing it, big hands and tiny parts are keeping him and his mind very occupied which is what I wanted - an hour every evening even if it takes a few weeks is still a fun project for him! Well recommended!
Reviewer
0 helpful votes
Absolute disappointment. Building this model was not enjoyable at all and mostly felt like tedious fiddling with tiny parts. Many pieces fit poorly, everything ends up looking crooked, and I spent more time correcting issues than actually assembling the model. What made it even worse is that the instructions do not always match the actual parts. Several steps are unclear or incorrectly illustrated, making the assembly far more complicated and frustrating than it should be. On top of that, some parts require so much force to fit together that my fingers actually started to hurt. I can hardly imagine assembling this alone – even with two people, some steps were unnecessarily difficult. For the price, I expected much better quality. For me, it was mostly frustration rather than a fun building experience. I would not buy it again.
Reviewer
0 helpful votes
These kits are the BEST! have purchased 5 kits over the past couple months and I have been very happy! The quality of the metal pieces is excellent. The directions and labeled parts make it easy to follow steps. The kits are challenging in a way that keeps me entertained and busy. I love to spend time on the weekends building the metal kits. It is so satisfying when the pieces come together! I would recommend these kits to anyone who enjoys building and is looking for a fun new hobby! Customer service has always been helpful and friendly as well.
Reviewer
0 helpful votes
The stars are going up! Although my initial review showed my frustration, I now consider the timing of my order in November (Christmas rush) may have played a role. When I finally received a response to my inquiry, the replacement parts were sent promptly in March. As noted in my earlier post, my son no longer has the time to build the kit. I’ve passed it on to my daughter so I’m waiting for her to complete the project. Once I get her honest feedback, I’ll update my review for the actual kit. I have been impressed with the recent communication from the company regarding my experience. I am hopeful her experience with the project will be positive as well.
Reviewer
0 helpful votes
I’ve built 2 of their models so far, the Hercules beetle and the Nebulipedes and both models were brilliant. Nebulipedes was a bit more challenging but the finished model looks fantastic. The beetle was very straightforward, only 1 screw was a bit too short and it looks amazing on display. Both models have lights as well which look great. I can recommend their assembly kits for sure.
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0 helpful votes
The same part numbering scheme is maintained across the booklet and the metal sheets, providing clear and consistent identification throughout.
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0 helpful votes
The finished piece is surprisingly dust-resistant due to the smooth metallic finish.
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0 helpful votes
The rotating turrets on the tank model move smoothly thanks to the precise tolerances.
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0 helpful votes
It bridges the gap between a traditional puzzle and professional model making.
Reviewer
0 helpful votes
Parts missing (knurled nuts for legs) and bag contained oversized threads. It would cost £1 for each one and I need six. Since I have just begun the build I have no confidence there won’t be more. Junk. Money back required me to return in original unused condition so can’t do that. This company don’t help despite me contacting them. Don’t buy these awful kits.
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0 helpful votes
I bought the chandelier with lamp but it doesn't turn on
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0 helpful votes
Although it falls short of the floor, the back neckline is comfy and light.I do it.After an hour of construction, you feel quite accomplished when you place the final tab.
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0 helpful votes
Just another update. It is now March 2026 and I still have not received my Cyberpunk Plasma spider kit. I had received one email a month ago from Mostarle apologising for the delay, stating that the Cyberpunk was now on its way, then supplied me with the incorrect tracking number. Such a shame, this company could have walked into the book of success if they just ran the company more professionally and invested in proper processes and stock management. Either that or it’s all a total scam.
Reviewer
0 helpful votes
Item was apparently undeliverable although we stayed home all day on tbe designated delivery day. I called 3 times to tbe courier to organise a redeliver stating I was happy to pay the fee however I never heard back. Eventually I got an email saying tbe item was returned to sender. Mostarle will not respond to my emails. So I guess I’ve lost my money. Disgusting. Ordered in December. Delivery was late January and it’s now almost March and still no contact from tbe company. Do not buy form these ripoff bastard.
Reviewer
0 helpful votes
Further update - Paypal issued full refund. The returned Robot has now been returned to me in the UK as it was undeliverable in Hong Kong. Proving their returns poicy is simply there to dissuade. ---------------------------------------------- Update - Items returned to Kong Kong as agreed with Paypal to receive refund. Items however undeliverable as address provided does not accept mail. Awaiting Paypal final decison, should be a full refund, albeit has cost me £20 to return it. ---------------------------- Wrong parts, poorly manufactured, no response and refund only agreed with return to Hong Kong at buyers cost!
Reviewer
0 helpful votes
At first I thought this was a scam because it took a long time to get my product and requested a refund a couple times but only received a automated message saying they had a high volume of product to get out but eventually did receive it all was in good condition and when requested missing pieces they were fairly quick to send those to me. Giving a 4 star because of the length it took to get in the first place
Reviewer
0 helpful votes
I placed an order on December 2nd and still haven't received it. Despite the promise of a refund, I still haven't received it. It's hard to describe this as anything other than a large-scale fraud. I know there are many other victims besides me who haven't received their money back.
Reviewer
0 helpful votes
Bought the emerald mantis on the 12th of December as a Christmas present for my boyfriend, in January I still hadn’t received information about shipping (just got the email of confirmation of the order). After a few unreplied emails sent to the customer service I decided to contact them via Instagram. I luckily received an answer within few minutes: the person answering apologized for the inconvenience and explained me that the had problems with the amount of orders (they had previously made an announcement on their insta profile about it). In the end I wasn’t able to get the emerald mantis, like I originally wanted, because of a few other problems, went with the scorpion instead. It was a rough ride but everything worked out just fine: the person answering on Instagram was able to immediately send my package and apologized again for the inconvenience. Despite the delay and the product replacement, I appreciated the honesty regarding their situation and their dedication. The product is great and very detailed, my boyfriend had a lot of fun building it. Looks so cool!
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