KM
Kaitlin Manning
Reviewer
0 helpful votes
Reviews
AC
Anh Cruz
Reviewer
0 helpful votes
Metlife Pet is very easy to sign up and…
Metlife Pet is very easy to sign up and fast.
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OS
Omar Sumrain
Reviewer
0 helpful votes
Fast, but information lacking
Great, but it wasn’t clear what was covered. More information should be shared about the coverage
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WW
Wesley Whitaker
Reviewer
0 helpful votes
DB
Duane Bergeron
Reviewer
0 helpful votes
Very easy to add our new puppy to our…
Very easy to add our new puppy to our plan. We've been with Met for 5 years now, and claims are quick and easy for my veterinary clinic to complete.
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SH
Sandra Hill
Reviewer
0 helpful votes
RS
Rodora Sy
Reviewer
0 helpful votes
Excellent coverage and easy to enroll…
Excellent coverage and easy to enroll on line.
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EM
Evelyn Martinez
Reviewer
0 helpful votes
JO
John O'Leary
Reviewer
0 helpful votes
L
Lebron
Reviewer
0 helpful votes
R
Russ
Reviewer
0 helpful votes
They treat acute infections as chronic…
They treat acute infections as chronic pre-existing illnesses. If you look carefully at their definition of a pre existing condition, they specifically note that they treat curable diseases as non covered pre existing conditions if any recurrence can be linked to a prior incident. Be aware that they use this definition very liberally to avoid paying out claims. In my case, I have a cat who I adopted about 18 months ago. It was noted in the adoption paperwork that she had previously been treated for a UTI. She has had multiple wellness checks since then where she had been given a clean bill of health with no signs of infection. Then, just last week, almost 18 months since the last documented UTI, she had a new acute UTI infection. MetLife has denied the claim and has stood firm on their denial even with involvement from BBB and NJ DOBI. MetLife is taking the stance that since she has had a UTI in the past, it can never be covered by them. They are making the assumption on their own with no evidence that the recent acute infection is the same infection that she had so long ago. They act as if there’s nothing that can be done to counter their opinion. If you look closely, their definition even includes vomiting. So, if there’s any documentation that your pet has ever vomited before you open your policy, any vomiting for the remainder of the pet’s life would be considered a pre existing condition and they will deny coverage, it seems.
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I
Intrusive.Thoughts
Reviewer
0 helpful votes
Kind of lengthy, no 24/7 support
They could've made the preventative care A LOT cheaper. Overall, wasn't bad just no 24/7 support and the cost of preventative care. I like that you can adjust your policy so basically 30 dollars a month a pay 100 co-pay and they cover 90% for my Yorkie-Chon. Peace of mind for your fur baby=priceless
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J
Jose
Reviewer
0 helpful votes
Vary easy friendly customer service…
Vary easy friendly customer service phone call and internet
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KP
Kim Pacy
Reviewer
0 helpful votes
Easy to compare and choose plans
Easy to compare and choose plans. Plan costs are reasonable.
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KS
Kylene Selestewa
Reviewer
0 helpful votes
L
Lisa
Reviewer
0 helpful votes
great customer service and convenient…
great customer service and convenient app to submit the claims.
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PP
Paula Patrick
Reviewer
0 helpful votes
GM
George Mitchell
Reviewer
0 helpful votes
Called for information and was very…
Called for information and was very impressed with the knowledge offered. All questions were answered professionally.
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V
Vinicius
Reviewer
0 helpful votes
TW
Tiffany W
Reviewer
0 helpful votes
Easy
Easy, user friendly. It was a pleasant surprise to see a family plan option. I have individual plans for my dogs but a family plan sounds perfect for my new kitten boys. And the price was the same as just one of my dogs
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