NL
Norman Luthman
Reviewer
0 helpful votes
Had a good experience shopping in the…
Had a good experience shopping in the store and the lady was very helpful with my decision on what to buy for my wife hospital bed
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Reviews
alison thornton
Reviewer
0 helpful votes
I got what I needed and things went…
I got what I needed and things went smoothly. The only thing I would have liked better was if I could have ordered two sheet sets when ordering my hospital bed. There didn’t seem to be an option to increase that accessory. Other than that, it was an easy transaction. Thanks
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M
Melanie
Reviewer
0 helpful votes
Return policy not what Medmart says it to be
I have ordered 3 slings. The first two slings purchased are the wrong size. I called and found out that no returns will be accepted if the package was opened which they were so we had to keep those two, knowing they would not be used. I purchased the 3rd sling, did not open the package, so if I did need to return it, it was still in the original package. In the description, it says that it is mesh. The back part of the sling that will be sat on all day and resting her back against is hard and will cause skin breakdown. The description said it was mesh that is not mesh. It feels like hard cardboard is inside the material. I called to return it and got told that they are not returnable. The first time when I called, they said it was non-returnable because the package was opened. Now I can’t return it. With it not being opened.???! Very unhappy.
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RS
Robin Slate
Reviewer
0 helpful votes
Hospital Bed Mattress
I needed a hospital bed mattress before my dad with stage 4 cancer came home from the hospital. I needed it quick and I needed it to be good or he would not go in the bed. It arrived in time and is very comfortable for him. He is in bed 24 hours a day so it has to be good. I am very happy with the purchase and the company. They were a pleasure to work with.
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JS
James Seamans
Reviewer
0 helpful votes
Problems with item were resolved by MedMart staff
The item we ordered was missing keys to activate it and MedMart staff worked to get a new key sent quickly. When further problems with the item were found, they worked with the manufacturer to get it totally replaced. The new one works fine. All the help was appreciated.
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P
Patti
Reviewer
0 helpful votes
The person who answered the phone was…
The person who answered the phone was very helpful We appreciate that. Thank you, the Finleys
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RB
Ronald Buckler
Reviewer
0 helpful votes
It was easy and I received information…
It was easy and I received information about the product during my call. The process was done to my satisfaction.
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OS
Owen Shaffer
Reviewer
0 helpful votes
I knew exactly what I wanted and Daniel…
I knew exactly what I wanted and Daniel helped me order my Scooter with no delays. Very professional.
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BD
Bridget d
Reviewer
0 helpful votes
Very helpful in matching my needs to appropriate bed.
Very informative and patient with questions.
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Brian Biggs
Reviewer
0 helpful votes
Med Mart Hospital Bed
I purchased a tricked out electric hospital bed in April of 2025 from Med Mart for $2,672.92 for my 98 year old mother with Alzheimers. Sixteen months later the bed stuck in the down position. I get it, story of my life, warranty was only good for a year. But Med Mart could not even provide for a service call or a name in Billings, Montana to fix on my dime. So the lesson is, save your money, and just throw your loved one on a mattress on the floor like some drug addict. Works just like a two grand bed from Med Mart. Brian Biggs in Billings, Montana
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JA
JOSEPH ANDREW HAYS
Reviewer
0 helpful votes
DESPITE A POOR TELEPHONE QUALITY, FIRST RATE CUSTOMER SERVICE
YOUR AGENT, PATRICK BY PHONE, WAS WELL INFORMED RECOGNIZED MY NEED FOR A TALL DRIVE MEDICAL ROLLATOR, VERIFIED MY SPECIFIS FOR ORDERING, TOOK OUR CARD INFORMATION EFFICIENTLY, AND IN GOOD TIME VERIFIED OUR ORDER. HIS ECHO CHAMBER EFFECT AT HIS END MADE IT DIFFICULT TO HEAR AND UNDERSTAND SOME OF HIS RESPONSES. THESE DAYS BAD CONNECTIONS ARE A RARITY, AND IN THIS CASE, WAS NOT DESIRABLE.
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RC
Richard Campos
Reviewer
0 helpful votes
did not receive cart 12 promo code
did not receive cart 12 promo code. am retired and fixed income. possible to still apply? thank you
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Olaf Rolling Thunder
Reviewer
0 helpful votes
KL
Kenneth Linton
Reviewer
0 helpful votes
I felt like they actually cared and…
I felt like they actually cared and answered all my questions
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MF
Michael Finkle
Reviewer
0 helpful votes
Sean was great quick response and…
Sean was great quick response and worked to make sure I got what I wanted
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RM
Roger McGregor
Reviewer
0 helpful votes
Efficient Process for a new purchaser
I was able to start my request on the website. I received a quick follow and quotation. I was set up quickly with an account. The process went very smooth and efficient.
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NB
Nicki Blackley
Reviewer
0 helpful votes
Ordering was fine but when I needed to…
Ordering was fine but when I needed to cancel the order , due to the person that the order was for passed away, I was not completely satisfied with the process. In my previous experiences, Usually when an order is cancelled there is some type of email/ text confirmation stating the order has been cancelled but I did not receive this confirmation and when I called to speak to someone they stated that the order in deed had been cancelled but no email would be sent, just the verbal and when asked how long does it take for the refund to process I was told that it was unknown due to that part is taken care of by the accounts department. I asked if I could be transferred and was advised that a number was not available and the person I was speaking to did not know the number. Just some advice for returns , send a confirmation in writing and advise the customer upfront when they are canceling , an approximate timeframe ,when the refund should be credited. The representative I spoke with was friendly but firm no other information could be given except the order was cancelled. This is what makes people not utilize certain vendors/companies. Customer service should be one of the top priorities at companies this large and this experience was not 5 star rating, unfortunately.
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CB
Canase Beveridge
Reviewer
0 helpful votes
The people I spoke to used clear…
The people I spoke to used clear American English. Awesome!
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J
Jeff
Reviewer
0 helpful votes
The golden bed chair was the biggest…
The golden bed chair was the biggest waste of money I have ever spent in had my chair worked on 7 times before the the 1 year warranty ran out then it broke again and they said now it's your problem y it hasn't worked right since I got it don't u see the woke history it has never worked right since I have gotten it? They said O well it's your problem now. I suggest you buy a lift chair from your local Furniture Store you'll be better off!!!
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DM
David Moore
Reviewer
0 helpful votes
Med Mart rep provides exemplary service
Stacy, of customer service, was excellent. She was outstanding working with us regarding the item description and purchase of the handicap mobility scooter. She was very professional and knowledgeable.
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