Reviewer
0 helpful votes
Can not get into acct. The worst app and company I have ever dealt with. So bad, I'm am no longer going to use and will go without my meds cause it is overwhelming each time I try anything with this stupid ass company
Reviewer
0 helpful votes
Horrible back-and-forth about an incorrectly coded check-up that was billed at a much higher tier. Been through three rounds of the same conversation with them and each one has amnesia about what happened in the previous conversation. The people on the call sound nice. They seem to want to help. I cannot fathom where the issue is coming from.
Reviewer
0 helpful votes
The therapists and people you deal with are great. The platform is the issue. The platform makes you listen to about 1 minute of legal ease every time you call, before speaking with anyone for any type of assistance - not just speaking with a Dr. or therapist - even website help. You have to rate MD live very time you book an appointment before allowing the booking to complete including marketing questions! In the process of speaking of logging in and speaking to anyone you will repeat your name, date of birth, phone number I estimate 3-4 times. This platform wastes so much of your time.
Reviewer
0 helpful votes
Failed to transmit meds to pharmacy after repeated customer support calls. I wish I had used another service
Reviewer
0 helpful votes
Doctor hung up on me without even saying a word. Then the system said I had an appointment, and won't let me rebook since "I had an appointment within 24 hours." Providers are consistently not providing care and doing this. Providers also blame everything on allergies, not providing appropriate care since they claim it is because you need to be physically checked out anyway.
Reviewer
0 helpful votes
Doctor was not knowledgeable about COPD, wanted me to tie up an ER even though I didn't need to go to an ER. The Doctor was out of their comfort zone and wanted to pass the buck, timing up an ER. Obviously, doesn't understand what an ER is fir. With 02 stats at 91-93% for a person with COPD is not an emergency. This Doctor should not be working for MDLive.
Reviewer
0 helpful votes
Provider was quick, kind, and effective. It took 25 minutes before someone took my apt, but it was 2am on a federal holiday and UC or ER would have taken way longer. These appointments are not meant to be extensive or like a primary care visit, it is online with no physical checks. I had an issue that was straightforward and did not require diagnostic testing. She helped me with that issue.
Reviewer
0 helpful votes
Awful awful experience. I logged into the portal and saw my psychiatrist appointment would cost me $0 so I booked an appointment. I usually go through general medicine for $30 but was excited to see my dashboard say $0. My payment for the visit was $0 until I just received a claim for $261!? My portal is now updated to show $261 for visits but it was $0 or else I would have NEVER booked with them. Customer support wasn't able to help either.
Reviewer
0 helpful votes
When I first started using MD live a couple years ago I thought it was a helpful as I always received proper care and diagnosis with prescriptions that addressed my issues. Lately, I’ve received doctors that give me rushed visits, aren’t listening or concerned with my overall health history and how it relates to the issue I’m calling about. In fact, my last 2-3 visits have resulted in me needing to schedule an emergency appointment with my primary doctor or specialist (allergist, ENT, etc) 2-3 days after my MD Live appointment to get the proper care I need because the doctors at MD Live didn’t address my original concern. This leads to my health further declining or the issue getting worse. I told the doctor about a recurring issue I have and she proceeded to give me OTC remedies that I knew wouldn’t work. Now, a couple days later (with doing everything she recommended) my issue has gotten worse resulting in me getting help in the end from my primary specialist. Last time I spoke to a MD Live doctor for the same issue and they prescribed me meds that got rid of the issue. It becomes hit or miss using this service and a waste of money and time. In the end, it was just better to squeeze in an emergency appointment with my doctor which I’ll stick to from now on.
Reviewer
0 helpful votes
Wish I could give zero stars. It’s obvious the doctor is not reading anything that is submitted by the patient. Probably some sort of heath care scam
Reviewer
0 helpful votes
When I made an online appointment to renew my prescription, I saw it showed me $0.00 charge. However, a month later, I received a surprise bill for $70 after insurance. When I called customer service, they told me it was billed as a counseling appointment and that charges apply when prescriptions are issued by that type of provider. If I had known there would be a charge, I would have scheduled an in-person visit with a doctor instead and had my blood pressure and heart rate checked as well. It feels very misleading that I was not informed of any cost upfront and only received a bill a month later. Had I been aware of the charge, I would have chosen a different type of appointment. This feels like a bait-and-switch situation. Patients should be clearly informed of any charges before an appointment so they can make an informed decision about their care.
Reviewer
0 helpful votes
I chose MDLive for the convenience and accessibility of online therapy, but my experience has been very disappointing. I had two separate therapy appointments that were either canceled or not attended as scheduled. As a therapy client, I set aside time, plan my day around appointments, and come prepared to discuss personal matters. Repeated disruptions like this make it difficult to build trust and maintain continuity of care. I understand that emergencies happen, but when missed appointments become a pattern, it feels unprofessional and disrespectful of a patient’s time. I hope MDLive takes reliability and accountability more seriously when it comes to mental health services. Unfortunately, based on my experience, I would not recommend MDLive or provider Catherine L. Kendrick for therapy.
Reviewer
0 helpful votes
It is very obvious that providers do not care about patients at all, or to them (customers). Providers have had gaps in basic medical knowledge as well. Customer service has been very unhelpful when I have called. Matter of fact, I was supposed to receive a call back from a "supervisor" 5 months ago, never did. 2 Separate Incidents: 1) The reason for my appointment was a provider is required to order lab test order for a specific diagnosis, and despite having provided this information to the pre appointment form this, I was not informed that an MDLive urgent care provider could not order lab tests until AFTER I was charged. I found this weird because urgent care centers can ALWAYS order lab tests. Reached out to customer service but to no avail for 5 months. Anyway, decided to give them another chance 2) Provider genuinely could have been on a beach, there was so much background noise made it hard to hear them. I informed the provider of test results & still they prescribed me medication for something I tested negative for reasoning that it could have been a false negative. I was advised by my actual PCP and healthcare team to NOT take the medication since I did not have a confirmed diagnosis for the illness and it could bring more harm than good. Lesson learned. Always go in person to trusted & competent healthcare professionals. MDLive does not care.
Reviewer
0 helpful votes
This was one of the most frustrating experiences I've ever had with a doctor. I've been having ear pain in my right ear after a bad bout of seasonal allergies. This hasn't happened to me before, so I wanted to see if maybe it was an ear infection that needed antibiotics or if it would likely go away on its own. When it was time for my appointment, the doctor simply logged in for about 2 minutes, told me it's "probably" not an infection, and recommended that I go get it checked out with an urgent care. I live in a rural area where we don't have access to an urgent care, and I was only trying MDLive because my PCP is on vacation this week. So, for any perspective patients, I'd advise skipping MDLive and just paying the co-pay to go to an urgent care or your PCP. I feel like I just wasted an hour of my life and my ear still hurts.
Reviewer
0 helpful votes
I am writing to provide feedback regarding a recent telehealth encounter that I believe reflects a significant gap in clinical judgment and patient care. I sought a telehealth consultation after developing acute throat pain that began on Thursday and progressively worsened. The pain initially localized to the right side of my upper throat and quickly became diffuse and severe, making swallowing extremely difficult. By Saturday, I was experiencing significant pain requiring frequent doses of ibuprofen, along with a low-grade fever. I also reported a known exposure to a confirmed case of streptococcal pharyngitis. Despite clearly communicating these symptoms and risk factors, I was advised that adults have a near zero likelihood of contracting strep throat due to immunity, and that treatment was not urgent. I was told I would need confirmatory testing before any antibiotics could be prescribed. Following this encounter, my symptoms continued to worsen. I attempted to obtain care through my primary wellness center without success and ultimately sought treatment at an urgent care facility. A rapid strep test confirmed the diagnosis, and I was prescribed antibiotics. Within hours of starting treatment, my symptoms improved dramatically, and by later that same day, my throat pain was largely resolved. This outcome highlights a missed opportunity for earlier intervention that could have significantly reduced my pain and functional impairment. While I understand the importance of antimicrobial stewardship, the clinical picture I presented—acute onset, severe odynophagia, fever, and known exposure—should have warranted stronger consideration for empiric treatment or, at minimum, more nuanced guidance. Additionally, I later became aware of a similar case within my household, where another telehealth provider prescribed treatment promptly based on comparable symptoms and exposure history. This inconsistency raises concerns about variability in clinical decision-making across providers. My intent in sharing this feedback is not simply to express frustration, but to encourage improvement in telehealth assessment protocols. Patients rely on these services for timely care, especially when symptoms are severe and access to in-person evaluation is limited. Greater attention to clinical context, risk factors, and patient-reported severity could help prevent unnecessary suffering and delays in treatment. I hope this experience can be used as a training opportunity to improve diagnostic reasoning and patient-centered care in future encounters.
Reviewer
0 helpful votes
I had a very disappointing experience with MDLive. I completed their online consultation form, submitted the requested information, and uploaded photos of my throat. I reported a severe sore throat and ear pain, but I was told I likely had a cold. I was also advised to use a nasal spray even though I did not report nasal symptoms, and my ear pain was not meaningfully addressed. Two days later, after my symptoms worsened, I went to a CVS MinuteClinic. I tested positive for Strep A and was told I had fluid in my ears that was becoming infected. I paid a copay for MDLive, but the assessment was incorrect and I had to pay for a second visit to get the diagnosis and treatment I needed. Instead of saving time or money, this delayed my care and left me in pain longer than necessary. I will not use MDLive again.
Reviewer
0 helpful votes
I am requesting an immediate refund for my daughter’s appointment with Dr. Joshua Michael McConkey on 6/1/2026. My daughter is 2 years old. The consultation summary specifically instructs us to use Robitussin DM and notes that “the dextromethorphan will help with cough.” OTC cough and cold medications containing dextromethorphan are heavily advised AGAINST for children under age 4. I am extremely concerned that this recommendation was provided for a 2-year-old child. In addition, the visit was scheduled for ear pain, yet the evaluation and treatment recommendations focused primarily on an upper respiratory infection. I do not feel my concerns were appropriately addressed during the encounter as I never mentioned any type of concern over a current respiratory infection. I said she had a congested nose over a week ago which has cleared up & she now has ear pain. I am requesting both a refund and a review of this visit by your clinical quality and patient safety team. Please provide written confirmation that this complaint has been received and is being investigated.
Reviewer
0 helpful votes
Total waste of time and money! RUN AWAY for this money suck of a service. I wanted to get a glucose monitor, they are good for 15 days, then you have to apply another. Well guess what MDLives solution was. Make an appointment every 15 days……and pay the $89 fee of course and we’ll get you another monitor. Stupidly at its finest. Oh and get ready to give them your name and DOB 14 times because there systems and their staff have to verify it every time you speak to someone, even if you’re transferred to another person during the same call. Just go see a real person, this service is stupid!
Reviewer
0 helpful votes
MDLive is a scam and useless. My wife called and was screened. She explained her very specific issue and what she was looking for. They set up a call for a doctor to call and recap what she has already told them for the screening and after a 6 min call told her there's nothing they can do because telehealth is only for acute issues and go see a PCP. Why do I need to pay $65 to have a doctor call to say they can't provide service. Am I paying to get told by a doctor to go see a doctor? There's a "treatment plan" in an online portal to go see a doctor. What a joke. I called in to dispute it. You can't talk to the doctor, they can't see what the doctor said, they can't see the treatment plan, you can only talk to the doctor if you create a portal account and the doctor enables the feature to talk with them. But she made a "treatment plan" so it can't be refunded. If MDLive isn't competent enough to screen properly, or if the doctor isn't smart enough to notify MDLive they can't help but needs to call to justify a charge, that's not on us. This is a group of scam artists. Oh, btw the manager I was escalated to was unfriendly.. sounds like she gets these calls all day long. Now I wait 45 days for billing to likely reject my escalated dispute. I don't need to call in and talk to someone again.. refund my money.
Reviewer
0 helpful votes
I paid $65 for them to send a prescription that barely lasted 2 weeks, with no refills. Treatment for this issue should be 6 to 8 weeks. They wanted another $65 for a refill.
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