MP
Michelle P
Reviewer
0 helpful votes
Reviews
MC
Michael Cifaldi
Reviewer
0 helpful votes
Smooth order and delivery process
It was a great price and they have already coordinated delivery.vit was smooth process! I would recommend to anyone for this great customer experience.
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RL
Robert L Desrochers
Reviewer
0 helpful votes
Had an informative email chat with Rick…
Had an informative email chat with Rick Gallant on chair comparisons. Made the decision to buy the Imperial Infinity SynerD CPO chair. I had tried the chair out several years ago and loved it, but could not do the price. The CPO made it very affordable. How to get delivery in a few weeks!!
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B
Bill
Reviewer
0 helpful votes
Great service and communication
Great service and communication! I had heard about other brands having no customer support so when i heard about Massage Chair Store I called them and was very pleased with how easy it was tho get answers to my questions and how quickly my chair was delivered and the great customer support. Highly recommend!
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ML
Mark Lewis
Reviewer
0 helpful votes
I have struggled with with all the…
I have struggled with with all the different options in purchasing a massage chair. Bernie really helped me through this process and I was very pleases with the support and knowledge that he provided that made it easy for me to choose the right chair for me and my family. He helped me compare multiple modeals and I know I have chosen the right one.
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LR
Linda Robinson
Reviewer
0 helpful votes
I love my Kyota M868 massage chair
I love my Kyota M868 massage chair! Everything from the start when I spoke to Rick Galant to help me choose my chair, he was very knowledgeable and helpful, to the white glove delivery which was flawless was amazing. I do physical labor for a living so when I get home I am very tired and sore. I love all the different varieties of massages the chair offers and it helps me revive after working a long hard day. Thanks to the Massage Chair Store for all your great services.
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PM
Paul Mirman
Reviewer
0 helpful votes
After doing research on tons of chairs
After doing research on tons of chairs, it came down to Massage Chair Store. When I talked to them I told them they better be truthful with me. They were. I was not going to be had. I have no complaints about the chair I bought. The various programs, add on features, smoothness, and comfort are amazing. You pay for what you get. I got a great chair with tons of programs.
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paul maheras
Reviewer
0 helpful votes
New customer
I drove from Boston to be welcomed by Bernie and was given a demo of all the chairs that would fill our needs and fit the size difference between my wife and I. I finished as a proud new owner of an Infinity massage chair. Thank you Bernie! Paul M.
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Barb Slade-Rizzo
Reviewer
0 helpful votes
After I tried out my neighbors Infinity…
After I tried out my neighbors Infinity massage chair, I had to have one, stumbled across The Massage Chair Store, glad I did, after chatting with a representative, and him answering all of my zillion questions, I ordered one with confidence, excellent customer service, which I find rare these days, I’m currently waiting on my Infinity massage chair, and can’t wait!!
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RC
Randall Conners Jr
Reviewer
0 helpful votes
Delivery is terrible! 😡
Here we are a month later with no chair. The delivery company told us the chair was going to sit there til February when they came up to our area again! Unacceptable!
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GP
Georgia Pascua
Reviewer
0 helpful votes
Bernie Epps was very helpful
Bernie Epps was very helpful for me to get the massage chair that I needed. He promptly sent me the documentation that I needed on my purchase. I am eagerly awaiting the delivery of my new massage chair.
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TW
T. Ward
Reviewer
0 helpful votes
They made sure to stay in contact every…
They made sure to stay in contact every step of the way.
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PL
Patricia Lewis
Reviewer
0 helpful votes
I love the chair
I love the chair. It works. Amazing doesn’t take up too much room. Appreciate the zero interest option. Looking forward to many more massages.
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MP
Mark P.
Reviewer
0 helpful votes
Final review of Handheld Massager!
The massager I received does not work! The batteries charge, but the motor does not turn on. Edit: I received another massager, and it too did not work Edit! 01/04/2026 - Infiniti Massage Chairs has replaced my previous hand held massagers with the newest version. I am very happy with this unit and it comes with a spare battery (a big plus). I would give this unit a 5, but due to the previous issues, I feel a 4.7 is appropriate. These folks really did a great job in service, and actually called me to ensure another newer unit would be sufficient?
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Jackie McLellan
Reviewer
0 helpful votes
We love are new massage chair
We love are new massage chair. I'm glad I couldn't find someone to fix the old. Bernie, was great. Opened up for was so we could go up there on a Saturday, had great suggestions, made sure we got the best chair, with everything we needed and then some and made sure it fit are budget.
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AR
Andrew Roca
Reviewer
0 helpful votes
J
JMR
Reviewer
0 helpful votes
Rick is AWESOME
I worked with Rick, and he was extremely knowledgeable and you could tell that he is passionate about these chairs and what he does and helping people find the right chair. He went over and above for me as a customer, and for doing so I will now be confident to recommend my friends, family, and neighbors to Rick and the Massage Chair Store as they did right by me!
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TM
Timothy M.
Reviewer
0 helpful votes
Great experience
The salesperson, Bernie was extremely helpful and straightforward. Patient and not pushy. Refreshing!
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IK
Irina Kacherova
Reviewer
0 helpful votes
Great customer service
I am yet to receive my chair and start exploring all the features and benefits, but I have already experienced the level of customer service that the company is offering from the moment you start looking at the choices. I am extremely happy so far with the start of my relationship with the Massage Chair Store.
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SB
Scott Buehler
Reviewer
0 helpful votes
Rick has been wonderful
Rick has been wonderful, very helpful and patient with a first time buyer with a ton of questions
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