Reviewer
0 helpful votes
Took forever for my package to be shipped. I contaced the support and they keep sayung they to esclate my issue after one week no update. I have to contact them several times but nothing is happening. I needed those items for an event and this happened compromise everything.
Reviewer
0 helpful votes
Extremely disappointing customer service. My original Mango Outlet order did not arrive on the expected delivery date. After contacting customer service, I was told the parcel had been damaged and was being returned to the sender. I was advised to place a replacement order if I still wanted the items, and I received a refund. Almost a month later, the original parcel unexpectedly arrived. I immediately contacted Mango to ask what they wanted me to do. I have no issue returning the items if they want them back. However, I have now spoken to three different customer service agents, all of whom keep sending the same generic response stating that Mango Outlet returns must be paid for by the customer. This completely ignores the fact that this is not a normal return. The parcel was delivered after Mango had already refunded me because they believed it was being returned to them. Despite explaining the situation multiple times, no one has addressed the actual issue or offered to arrange collection. The lack of understanding, accountability and willingness to resolve what is clearly a logistics error has been extremely frustrating. Customer service simply copies and pastes the returns policy instead of reading what customers have actually written.
Reviewer
0 helpful votes
Honestly awful experience. So I placed my order on 22 of June, it’s been dispatched but never picked up. So I called customer service and asked where is my order it was heat wave so I understand that things probably went wrong… they offered me to choose from a refund or replacement and I chosen replacement so as per today is 12 of July… got email both times that order been dispatched but haven’t received anything and tracking number says it’s never been picked up. Had some items i really wanted to order later after this one but now won’t order for sure… as don't want to wait for something what might never I arrive and after contacting custumer service it won’t be resolved just will be send email with empty promises that something is coming and it’s not. Fast forward I called them again the lady reassured me that replacement is send one items will be missing as it not available and that last time replacement was proceeded wrongly. She promised items will arrive and they ARE NOT here! I will never ever buy anything from them again. I have been regular customer and this is so bad never had this experience anywhere else it’s 19th of July placed order on 22nd of June a whole month of being polite speaking to customer service reassuring things will come and nothing now will fight for a refund. Horrible experience please do not buy.
Reviewer
0 helpful votes
Used to use mango outlet all the time with no issues! Not the case anymore! Last two deliveries have taken weeks and weeks to arrive. Some items had clearly been previously returned and were literally screwed up in the bag! Other items were simply not what I ordered! Customer service is appalling! The agent who was supporting me online was unhelpful and couldn’t spell! I literally had no idea what she was trying to say. Don’t be complacent if you’ve had a good service in the past! You are one order away from the worst online shopping experience I’ve ever had!
Reviewer
0 helpful votes
I’m not even joking when I say that this is literally the worst customer experience I’ve ever had with an online retailer. This is not just bad customer service, they’re basically immoral, disrespectful, gaslighting and accusing me of lying, directing me to send emails to an account that never replies back and as of today all my emails bounced back because their inbox is full, like what the heck? I received 2 items out of my order that are defective, including a giant hole on the sweater that is just plain to see, but when they asked me to send photos, I got ghosted for 2 weeks and had to use the chat bot again, the agent who typed in broken English only said he saw no defect. I had a close up picture of the giant hole and honestly the gaslighting made me feel sick to my stomach. Asked me to send more pictures on emails and all my emails got bounced back. It was a simple request to get my shipping covered to send back the defective items, but this whole situation has affected my mental health so much that i would never buy from this company again. Literal psychological abuse.
Reviewer
0 helpful votes
I ordered a pair of size 38 sandals and paid for shipping, but they sent me one shoe in size 37 and the other in size 38. I sent ten emails explaining that the mistake was theirs and asking how to return them for free, but received no reply. I ended up paying for the return shipping myself, and 15 days later, I still haven't received any update. Is this a serious business?order UH1WIJ
Reviewer
0 helpful votes
Returned a dress (provided my postage receipt and tracking, make sure you keep this!!) over a month ago. No contact has been made, I reached out and they told me I’d get a manual refund and email confirmation in 24 hours. Again I’ve had nothing and when trying to talk to someone they just leave you in a ‘queue’ for hours without talking to anyone. AVOID!!! I’ve got to contact my bank to get my money back now that they have illegally kept.
Reviewer
0 helpful votes
Possibly the worst clothing website I have ever used. Ordered fine, took payment, price was brilliant. Then few days later got an email saying I had returned the items I had not even received and a refund was be processed. Tried contacting them via their uttlery useless AI bot. Finally after typing human several times was transferred to a human. They assured me it was a"technical hitch" and I would get an email in a couple of hours sirting it out. Needless to say this never happened! About a week later they refunded my money without explanation. It seems to be some sort of elaborate money laundering scheme, keep your money for a few weeks then refund it. Avoid this awful company, don't be drawn in by the great prices.
Reviewer
0 helpful votes
Despite the negative reviews I've seen about Mango Outlet, my experience has been consistently positive. Over the past few years, I've made eight purchases and have no complaints. Every order has arrived on time, and whenever I've needed to return an item, I've always received a refund without issue. The only problem I encountered was with a return I made in May 2026, which was lost in transit. After a lengthy wait on the online chat service, I was able to speak with a customer service representative. They apologised for the delay in processing my refund, and the refund was issued within an hour. My only grumble is the description on the clothes sizing. Sometimes too big or too small, which means I buy several sizes of the same item. If they could improve the sizing description, it would mean less returns and possible less negative reviews!
Reviewer
0 helpful votes
This is by far the worst customer service I have ever experienced. Despite making several attempts to resolve a serious issue with my return, I received no real help. The return code was generated incorrectly, which made it impossible for me to return my parcel. I contacted customer service multiple times, but there was no response, no phone support, and no effective assistance whatsoever. I have done everything I could to solve this problem, yet I have been left with no solution and no idea what to do next. This experience has been extremely frustrating and disappointing. I have completely lost trust in Mango Outlet, and I will never buy from this store again.
Reviewer
0 helpful votes
If I could give a 0 I would!! Absolutely shocking to say the least. I returned my item on the 10th June and I am still trying to chase my refund. No one answers or they cut off the chat. Avoid, avoid, AVOID!!
Reviewer
0 helpful votes
The worst customer service and shipping! Do not order!!! Is the second time when my parcel gets lost in transit, no one will inform you or refund you! I’m chasing them almost everyday day for my refund to be processed, but all I get is being ignored. Applies to returns as well, no one does it or process it. No point of having customer service at all, no one does their job!!!!
Reviewer
0 helpful votes
Should've read the reviews before placing any order. Gaslighting at its highest. Placed an order, but instead of receiving my parcel, have gotten an email a couple of days later, informing me that my refund had been processed. Upon contacting Customer Services and asking about the reason of the refund, they reassured me that everything was on track, nothing to worry about, it was a "goodwill gesture from Mango to loyal customers ". I was even provided with a tracking number. When I went on Royal Mail's to track my parcel, it turns out that RM has never received it. Mango Customer Services is undertrained and dishonest.
Reviewer
0 helpful votes
never received my order. after 1 week got notification that return and refund process started for order. when i check items prices on website it was almost double price on every item that i placed an order. so probably because of the prices increase they just cancelled my order after 1 week. not fair at all.
Reviewer
0 helpful votes
I am still waiting for my order to be dispatched..... never buy anything from them again. AVOID!
Reviewer
0 helpful votes
Made a purchase. Sent two of the three items back. They received them in the 1st June. It is now the 28th and still no refund. When I emailed them, it took over a week to respond and all they did was apologise and offer a 20% discount off my next purchase. I have just responded again with proof of receipt from Royal Mail so hope they will be in touch. Otherwise I shall have to get credit card company to handle it. I should have read reviews first. Steer clear
Reviewer
0 helpful votes
I received a pair of shoes with the heel bent out of shape — totally unwearable. I tried contacting customer care multiple times but got absolutely no response. Deeply disappointed with both the product quality and the lack of support. Would not recommend.
Reviewer
0 helpful votes
I returned 2 items back to mango outlet. They state that you have to pay the returns so i did. They had the packages delivered to them on 09/06/2026. We have still not received any acknowledgement or refund. No email address to contact them just a useless chatbot. They are completely outside of the returns policy terms now. Don't but anything from them.
Reviewer
0 helpful votes
I received a completely mismatched pair of shoes—one has rough suede, the other is smooth, and the colors don't even match! Due to long international shipping, delivery took over 3 weeks, so my return window expired before I even got the box. The worst part? It’s impossible to contact support. Emails bounce back, and the site only has a useless AI bot. There’s no way to reach a human to report their awful quality control mistake.
Reviewer
0 helpful votes
Scam. I ordered some items 17 days ago. Today, they told me they lost my order, and now I am unable to contact them.
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