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0 helpful votes
I've had a few technical issues with my unit, but the support has been consistently helpful. Dealing with Charles and David was a positive experience; they are friendly and provide practical advice that actually works. It's reassuring to have a support team that stands by the product and follows through until the system is performing as it should
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0 helpful votes
David at Mango Power was very responsive. His support was also very clear - he provided both textual answers and diagrams to help clarify his guidance.
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0 helpful votes
I am NOT tech savvy. And I had some problems getting everything right. David hung with me, answered my questions. Help me get it all together. Now I am recharging my battery with sunshine!
Reviewer
0 helpful votes
Horrible company. Poor service. Doesn’t stand by their warranty. Was told my inverter replacement was approved and they still haven’t replaced. It’s been over 6 months. Emailed ceo John kuan and he doesn’t even respond anymore. Their products are garbage
Reviewer
0 helpful votes
I was confused about how to update the app. Ian sent a link to update. David redirected me to the link. This updated the app and fixed the problem. Thks David for your patience. GPennell
Reviewer
0 helpful votes
David is sooo responsive and helpful - very appreciative of the customer support offered to help us DIYers figure it out 🤗😛🥰
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0 helpful votes
David, the customer service representative, was excellent and super helpful. He walked me through the issues I was experiencing even though it was very unusual and he was there the whole time.
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0 helpful votes
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0 helpful votes
I've had nothing but GOOD experience with everyone that I delt with extremely helpful and the response time is good within 10 minutes or sooner, as for the mango power-e , im very pleased with how it work for me
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0 helpful votes
Very quick to respond through several emails from me. They were friendly, courteous and knowledgeable.
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0 helpful votes
I was impressed by David's willingness to help and his courtesy.
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0 helpful votes
David was very helpful. Will try the solutions he provided. Thanks again!
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0 helpful votes
I purchased a Mango Power M, 15Kw battery system back in March '24. It took until August '24 to get an installer here in Wisconsin. After installation, I found that my AC -powered PV (Solar panels) that was already installed years ago did not operate properly with this Power M system. I experienced issues with the software, both the iphone and wifi panel do not treat the PV as Solar but as a generator. All settings for timed charge, discharge using PV do not work. It seems the way Mango treats an AC power PV is NOT the same as a DC powered PV. Mango support (David) only sends me screenshots of the iphone app and after many repeated requests to talk to someone on my findings and issues, i am getting the cold shoulder from Sales (Jennice) and architecture (Christopher). Now I must resort to complaints which I am reluctant to do as I am willing to work with Mango for a resolution but I am the only one at the table. I do NOT RECOMMEND using the Power M system if you have an AC Powered (micro-inverters) Solar PV System. Tech support cannot help you it seems so you are on your own. UPDATE 12/29/2024: It took months and a few tries from support to get my Inverter firmware patched, but now it does charge and discharge mostly as expected. As for the AC powered PV, you still only see it as a generator with no real PV data, hopefully this will get fixed in the future. Changing my rating to reflect support given.
Reviewer
0 helpful votes
Very satisfied with the prompt help and response.
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0 helpful votes
Fast response, new Solarpanel on warranty delivered within less than 1 week inside Germany. Great Job , thank you!
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0 helpful votes
Joe was very supportive and answered all of my questions in a timely manner. Great Support
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0 helpful votes
I needed a E-link cable for a expansion battery and could not find one myself so I contacted mango power and they hooked me right up with the cable I needed. Thanks mango power.
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0 helpful votes
So far customer service has answered all of the questions I have asked. They sims to be there with the support needed. Thanks.
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0 helpful votes
I contacted Mango due to a Power Station that would not turn on. Joe at Mango arranged for a replacement, which was received. I noticed errors when fully charging the battery via solar. I reached back out to Joe, who remotely updated the firmware on my unit. The new unit is working good now, error free. The troubleshooting process was easy, and the issues were quick to resolve.
Reviewer
0 helpful votes
He was patient with me, staying on with me while I tried different things, after he suggested things. I was glad it was a real person & not AI. There was follow up today after our chat last night.
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