Ashley Hollingsworth
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Very quick and responsive when there was an issue.
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We love these scales. Recently had to send on back for repairs under warranty, and when they found it to be unrepairable, they sent a new one. Great, seamless, helpful.
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Very quick and easy response. Walked me through the ordering process on your website.
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Excellent customer service to troubleshoot problems I was having.
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My representative was very helpful and patient while we worked together to try and figure out our scale problem. Excellent people skills.
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Company is doing a good job of hiring. Brandon was effective and understanding as he dealt with a problem that I had with a scale part and obtained a resolution that was so appropriate that I bought a new scale from him.
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Brandon did an excellent job! I wish all my Customer Service interactions were on his level! Merry Christmas! Roy Smith...
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Help with right product and troubleshooting problem. Order help as well. Good customer service.
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This will be my third HRB20001, the other two are working perfectly. Screw that Sartorius crap! The best gram scale for the dollar.
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Great service! The representative I spoke with on the phone was knowledgeable and able to help me out in an efficient manner. Once I placed my order, the items arrived quickly and were exactly as described online.
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Website was easy to navigate and to find what I needed.
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IT was hard to find what cord would work with the scale we have
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The person I spoke to on the phone helped me quickly and efficiently.
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Very quick response and offered a discount code too! Ordering process was very easy. Thank you so much! Great customer service experience!
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Was extremely difficult to find adapters on the site. Once I found them they are really expensive for what you get.
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