Reviewer
0 helpful votes
Our order is stuck pending freight payment by the vendor. We emailed Lightcove on 7-27 and were told this would be paid and shipping would continue. As of 8-3 no change in status, no phone number to call
Reviewer
0 helpful votes
If you’re looking for a gorgeous, unique light fixture- this is the place!
Reviewer
0 helpful votes
This company sources their lights from India and if they are not what they advertise, there is zero customer service. Try to call the number on their website - it gives a busy signal. My designer ordered 3 alabaster lights for $325 a piece. 2 out of the 3 look horrible - like someone used a blade to finish them. They're all cut up and discolored and look ridiculous if you shine a light through. There is no way to get a refund. You can also find the exact same lights from India on Etsy for half the price. Stay away from this company.
Reviewer
0 helpful votes
We ordered 2 lights for $609. When they arrived, neither fixture had any UL, ETL, CSA, or cUL listing or certification markings. Our licensed electrician has advised that, without a recognized North American safety listing, he cannot verify that the fixtures comply with applicable US electrical codes and therefore cannot install them. When I emailed the company this information, they sent me some copies of random certifications they could've gotten anywhere. They said the UL certifications are deep in the lamp where you can't see them. That's b.s. When I said I'd like to return them, they told me it'd cost more than $609 to ship it back to whatever country they're from, even though on their website and in their emails they clearly list a WY address to mislead their customers into thinking it's U.S. based. I'm still fighting with them to return these before they set my house on fire. Be ware!!
Reviewer
0 helpful votes
I should have read the reviews first but, alas, here I am. I had a very similar experience; poor communication, finally told after a month plus wait that the light was being held in customs and that I needed to pay the fee to free it (also told I would be reimbursed but wasn’t), and when I actually received the light the finish was not at all similar to the description and it had an oily residue covering it. When I asked how to remove the oil they suggested adding more oil with a rag?? The mounting plate is spotty and it doesn’t buff out. Overall, it’s a piece of junk that was over $500. Steer clear of Light Cove. Scam company.
Reviewer
0 helpful votes
As an interior designer, I'll admit some skepticism about an unknown online lighting company; sometimes the offer is too good to be true. But both the communication prior to purchase and product were well above my expectations.
Reviewer
0 helpful votes
The light arrived and it’s not even the same design and was very poorly packed
Reviewer
0 helpful votes
I think this is a sham company, which is unfortunate because the designs shown on the website are thoughtful and elegant. We ordered two of the same fixtures and when they arrived they did not match (different sizes of various elements). We initiated a replacement and it had now been double the time promised and we still do not have a replacement. I'm an architect and my client is extremely angry. My reputation is on the line. The phone number does not work and the company refuses to address my problem.
Reviewer
0 helpful votes
I was supposed to receive this light anywhere from the 12th through the 18th of June. It is now July 6 and I still have not received it. When emailing customer service, they said I owe fees to DHL. First I’m hearing of this. And what fees, when I’ve already paid for the light in full? I would have never purchased this light had I known. Awful experience.
Reviewer
0 helpful votes
The light is beautiful. However the screws to install it were too short and I had to go to the hardware store to buy several things to be able to install the light.