This is my 6th purchase transaction with LensesRx and they have all been an outstanding experience. I am able to shop online after my work day when I have the time available, which is very convenient. The order process is seamless and secure and should any issue arise, their email communication is prompt and effecient. Even though I am on the west coast, within just a few days my new prescription glasses in Nike frames arrive exactly how I expected. All at an incredibly fair price. I will definetly continue to do business with LensesRx.
It was easy to order Helium-Paris frames (2) on your website. You obtained them and sent them Priority as I requested. My eye doctor is currently making my new lenses. Thank you.
I was skeptical about ordering just rx lenses for my Bose Tenor glasses but absolutely amazed with perfect fit and clarity will order again if my rx changes.
Terrible customer service. Was given a code for 35% off but no details. Then was given a condescending response when I reached out to customer service. I’d pay double elsewhere to be treated with respect
This was such a painful experience. I had a great first impression ordering a pair of sunglasses but that really went downhill. I decided to trust them with my regular glasses. It took four weeks. I was patient regardless of needing them quickly because I thought maybe they would pull through. But when they finally came, they were wrong. I have worn the same lenses for years but theirs seemed to have a narrow field of vision. I would have tried to get them checked and corrected but I just couldn’t wait week upon week again with poor community on to boot. It was stressful and I didn’t nit get a full refund either. Just do yourself a favor and go elsewhere.
The extended warranty is a scam. The quality of the lenses is lacking. The prices are no better than Walmart or sams. Go somewhere else in store or online.
Disappointing quality control and terrible customer service
I am highly disappointed with my experience with LensesRx. They shipped my glasses without polishing the edges of the lenses, which is a basic quality control oversight. When I contacted customer service about their mistake, they refused to take accountability. Instead, they expect me to pay extra money and ship the glasses back just to get the work done correctly. To make matters worse, they completely refused to offer any sort of discount or compensation for the extreme inconvenience they caused. I do not recommend using this company.
I've been using Lensesrx for many years. I've kept my frames, letting them update my prescription. Besides price, I find it better to receive my glasses at home. It avoids delays if the people at a brick and mortar store don't get around to calling when they come in. I order on the web. Instructions are clear, while at the same time being a little convoluted. I have a hunch the site developers built it to make it convenient for THEM instead of putting the end user first. There are a couple of elements that could be a bit more clear, like when and how to submit the original prescription. Also, there is something a little too commercial about having three tiers of service--faster for those who pay more. I get that shipping costs can vary, but (if I recall) there is also a service component implied. The message is: Pay more and we'll get to it faster, then ship it to you faster. I might suggest a two tier approach--standard and expedited (emergency) levels, like they do for Passports. The charge for "expedited" could be significantly more--worth it only if someone, say, broke their glasses with a planned trip coming up soon. These suggestions are meant to be helpful, as opposed to critical. I have nothing but praise for the quality of the service.
I love the frames, perfect fit for my small face. Color is great, vibrant and I think look cute on me! 🤗 Will come back to you once I get my new prescription! Thank you for prompt delivery and great quality!
I ordered frames only which you indicated you had in stock. Today, 10 days later I have a USPS tracking number which states a label has been created and USPS is awaiting the item. At this point it will be approximately two weeks for delivery of a pair of frames? Not an acceptable time line
Took forever with the expedited shipping but did get refunded for that. Received the absolute wrong color on transition lens and they want us to send them back. Already took awhile to receive them. Customer service was good but still for almost 300 you’d think the color would be right.
I've done business with LensesRX for years, in Ludington a little earlier this year, and I have never had any real issue. They've been really good ! However THIS TIME whoever handled the Order acted as if they did NOT want o be bothered when I tried to track the package and asked a few questions because it was running late , AND they did the Tinting which I PAID for WRONG! I Specifically asked for GRADIENT , but apparently they said the Hell with what I ask for..So Im very unpleased this go round !!
