I would not recommend this system to anyone. Nothing but problems from day 1. Third party installer did not do a good job. Very poor install. Hoses leaking, coming apart,parts coming apart because nothing was tightened. 1 year later they came to service it and the installer had put the wrong cards in. And they still charged me $125 to service it. Im temted to have it Uninstaller and cut my losses. Paid over $5000 for it and I would not give you a plug nickel for it. Do not go with this company
Spencer came and explained their service very well. He was ready for all the questions we came up with . Very professional and definitely found a solution to fit our needs. Patrick came and installed the system today and was also very knowledgeable and professional. It seemed like he just arrived and it was time for him to leave. I would definitely recommend this company for your water softening needs. We're looking forward to no hard water marks everywhere and no more itchy, dried out skin.
Dustin was great. He did everything in his power to make sure I had good water it went from brown to perfectly clear I would highly recommend leaf home to everyone.
The new Leaf Home Water Solutions water softener and carbon filtration combo that I purchased and had installed has not worked properly. Instead of producing clean drinking water it often literally generated salt brine out of the tap. Due to health concerns, for a time I had to purchase bottled water in order to have safe drinking water. I contacted the company over a half dozen times when it produced salt brine, and each time a technician would come to my home and by all appearances worked diligently to resolve the issue. But each time they admitted to being unsure why the system failed to work properly. Connecting with customer service was almost always an ordeal as it took being placed on hold for 15-20 minutes or waiting hours for a callback to be able to actually speak with anyone and schedule another service appointment. After each technician visit the water appeared safe for a while, but the problem continued to periodically occur. I dealt with this problem for over six months, then finally three months ago I asked for either a refund or the installation of a new system, but Leaf resisted honoring my request and insisted on yet again conducting further evaluation of the problem. Ironically, I had a certified plumber in my home to work on a separate issue, and while tracing the water line he noticed that the intake and outtake lines on my water softener had been installed in reverse order. It was only after providing this information to Leaf that they offered to provide me with a refund. No apologies, no admission of their error, but hopefully they will honor their pledge to provide me with a full and complete refund.
I contacted Leaf home water sol. , through an add on facebook. I basically just wanted a quote on a water softener. I was contacted and we set up an appointment. The rep was Micky Martin . I really wanted to cut to the chase and to my surprise . Micky started with a simple question. What was important for my needs. The conversation was pleasant and not high pressure. The options and pricing were short and to the point. My wife came in late to the discussion and he politely covered what we discussed. We purchased a system and was set up for an install the next day.
Oleg our installer for our whole house water system showed professionalism in approaching solutions in a positive way. Oleg is organized and showed quality workmanship. Oleg also demonstrates excellent skills. Thank you for sending your best to install our water system.
Randy Marasco from Leaf Home Water Solutions to test our water. He demonstrated how much better our water would be with their product, and he was right! We felt well educated about the system and feel very happy that it has been installed. Randy made it easy by answering questions and making himself available should we have any questions/concerns in the future. Thanks Randy!
1st was the salt water comming out of my faucets.water evaporating in the tank a the salt turning into a solid block (3 times). Yearly maintainance never happens. My circuit breaker tripps (twice). Called Monday for service. Called again Wednesday ,Still waiting for a call.
Be prepared for dissappointment if something goes wrong.
After over a year and a half of back and forth with this company, we unfortunately hit an impass. My wife originally contacted them regarding hard water issues that we were having. Our town is on a well system and we have some sensitive appliances that needed protection, as well as a fresh bathroom remodel that we wanted to keep pristine. Our sales person was nice enough. He met with my wife at first and then again over the phone with me. He recommended their STO system. After a week of deliberating and an offer for discount, we said 'yes'. I was aware that they had different systems but was not aware enough to ask questions up front. For our part, we knew that we had hard water and they said they were the experts. On the day of install, they apparently brought the wrong system and needed to reschedule for the following week. They returned on Monday and performed the installation. After the installation was complete, the tech walked me through some of the talking points. He let me know that the system they installed didn't need to regenerate like a traditional salt based system. At that point, I had a lot more questions and became curious about the technology. They scheduled a call for me to speak with one of their installation manager and engineers and on that call I was assured that what we received was actually far superior to a salt-based system. Unfortunately for us, it was not. After a few months of the install, it became exceedingly apparent that the system wasn't helping us at all. The scale build up and mineral deposits were worse than ever. (We actually had a failing salt based softner before.) Our sales person had promised us a 30 day follow up and retest of our water to confirm the system was functioning as intended. That never happened. We called after about 90 days to get someone out. They did run a test and indicated that, while we still had very hard water, the system that was installed was working 'as intended'. Further discussion uncovered that what we had was a 'Conditioner' not a 'Softner'. Upon further review, it turned out that our contract was actually written up for a Softner (STO) as opposed to a Conditioner (CTO). That's what we had in writing. This began a back and forth with the company that has lasted for over a year now. Ultimately, rather than simply replacing the system that they (mistakenly installed) with the correct item, they are now blaming us for 'changing our mind' and requesting the CTO. Again, I knew nothing about how these systems functioned and I certainly did not request anything different than what they had originally suggested. In the end, the company has refused to make this right, although they have acknowledged that we never should have had a CTO installed and they do not have in writing that we requested a change. Now I am faced with the prospect of replacing a $6000 system that hasn't worked for us with one that will. Buyer be aware.
Alejandro came and gave me all information explained the system how it works I did decide to get the system had it installed next day, good experience so far with all . Thank you
Leaf Home Water had positive reviews and that’s why I chose them over other companies. Initial call to Leaf Home Water to purchase system went well, I purchased a complete home system with all the options. Its been 7 months and the system is giving me error codes, I called customer service several times to have a technician come out to look at system and was told its supposed to let you know. It’s been two (2) months since I’ve called with no return call for service and they wont return my calls. I called the salesman who sold me the system who no longer works for the company, but, was gracious enough to put in a call to the installer who did the installation. The installer did call me back, I explained the situation and now the installer wont return or answer any of my calls. This is a major let down! I had Leaf Filter install my gutters and had great success with them and their customer service.
The sales representative contacted me via my preferred method. He arrived promptly at the scheduled time & was very amiable. He answered all my questions & there was no hard sell. He presented my options with the expected expense. The installer was also prompt, & his work was careful & professional. After installation, he explained the system & was not rushed.
I love my Leaf Home system. It helped my wife with her hair and skin issues. My water tastes amazing with the Tankless Reverse Osmosis. The service is great too. They have a very reliable system.
Patrick was friendly and not distracted. He answered all questions. Kevin our salesman was professional, not pushy and good at explaining. I wish the company had set up a follow up time to retest our water. How can you sell a product that is supposed to improve your water and not offer a time within a few weeks to satisfy the customer that your unit is doing what we said it would. I am also in the dark on the optimal interval to backwash
Stuart FL has a great sales (Giovanni) and even better technician (Anthony) who are both Rock Stars. They are extremely knowledgeable and competent. They were prompt, professional and very thorough. Post installation instructions were documented and clear.
This is for customer service. Absolutely awful to have a customer on hold for an hour and still not pick up. Makes me think I went with the wrong company.
Walter, from the Grand Rapids office of Leaf Home Water Solutions, just went out of his way to help me troubleshoot an issue I needed help with. I received a personal call, he walked me through exactly what I needed to know in a way I could understand and gave me a number to call first thing in the morning if I still had questions. I installed a great system recently and I’m so grateful that it also comes with great, personal customer service. Thanks, Walter. Thanks, Leaf Home Systems.
Randy Marasco was very thorough in his explanation of the products and the installation. We are very pleased with our system as well as our agent Randy Marasco
Paid $6,000 3yrs ago. After about a month we didn’t think the system was working properly and had a small leak. We called and left a message for service and they never got back to us. We got the leak to stop so we just left it alone. First year service I paid in cash and didn’t get a receipt. Stupid on my part I know but when I called the second year for service they tried to say I had an outstanding balance and they couldn’t come out until I paid them. After refusing to pay again and giving a detailed discrimination of their service tech and his vehicle they eventually dropped it and came out.By the 3rd year service we had had some work done to our house where the plumber cut out a water line and showed us it was completely packed with rust and said our system isn’t working right. With things in our house constantly turning orange I knew the system couldn’t be working right but this company kept swearing it was and our water was good. I even use the rust salt in the system like I was told to do. So I call them out again they still say everything is fine we need to treat our well?? Treating the well may help but isn’t it the water filter system job to remove all the bad stuff out of the water from the well?? Anyway, they replaced all the filters for $250 said the system is good and left. A week later I notice water coming up through my kitchen floor. There is a leak from the new filters under the sink. I’ve called service now 3 days in a row. I’ve been on hold for over an hour each day. I’ve tried the “call back” feature 3 days ago still no call. I call sales and explain it’s an emergency. They messed up and now my kitchen floor is getting ruined and all they will do is send an email for a call back and put me back in the service call queue I’ve been trying to get through to for 3 days. This company is a joke!! Don’t get this system!!
