Reviewer
0 helpful votes
Very expensive, slow psychics, did not help me though I asked help from 4 different people there once. One hurt me by asking me a question that hurt my feelings and made me feel anxious when I was already in panic. Some did not even answer to me in a minute or few. I don't recommend.
Reviewer
0 helpful votes
Keen, your advisors deserve better. Business has slowed to a level that is becoming genuinely concerning, while the site itself continues to have glitch after glitch. Customer lists and reading histories are messed up, profile photos cannot be reliably changed, and basic functions that advisors depend on every day are inconsistent. Then the weekend comes, and it feels as if support disappears—leaving the people who keep this platform running in a complete quandary. Now there is talk of a rebrand and a new look, but what good is a prettier platform if the current one cannot run smoothly? A new coat of paint does not fix a website that is costing advisors business. Many of us have built strong reputations here. I carry a 4.9 average rating with stellar feedback, yet I can go hours—and sometimes days—without a single chat. That is not a lack of effort or quality on the advisor’s part. Something is broken. Advisors pay Keen upwards of 65% of what we earn with the expectation that the platform will be maintained, promoted, and dependable. Instead, we are dealing with ongoing technical problems while watching our income disappear. The tone has changed, too. The friendly, supportive emails have been replaced by messages that feel more like scolding sessions about what Keen believes advisors should be doing. We are told to avoid certain topics, yet we can be criticized for ending a chat when the customer wants to discuss nothing but prohibited subjects. Advisors are put in an impossible position and then treated as though we are the problem. What we need is simple: a site that works efficiently, respectful communication from staff—especially through email—and the ability to run our own businesses without constant micromanagement of our skills and judgment. Keen was built on its advisors. We are not asking for special treatment. We are asking for the reliable platform, professional respect, and real partnership we are already paying for. ****Edited to add- Keen has come in here since the review and refused to aknowledge my review of them and proceeded to get other "advisors" to come in and write great reviews to counteract this one in a power grab to boost their trust pilot rating, so instead of addressing the complaint they ignore and try to bury it. even made a point to thank the reviews and scroll past mine. Keen start acting above board! Stop trying to hide or deny the actions of your company. Have some accountability!
Reviewer
0 helpful votes
Working with KEEN feels professional, IS a professional platform, and experience. They always look to accommodate us allowing us to thrive to the most, and their service for us Advisors is both personal and expansive. It is truly a blessing to be part of such a great team who allows us to focus on our talent, with confidence and ease. A grateful heart here!
Reviewer
0 helpful votes
Working here for many years and seeing lots of different changes take place I don’t recommend working for Keen. They take too high of a percentage and expose individual Advisors to PUBLIC abuse. The feedback system has only gotten worse over the years. They even added a graph! The feedback system is the ABSOLUTE WORST part of working on Keen. They offer no alternative for Advisors such as a Call setting to opt out of Feedback. Most customers are very reasonable but, there are some of the most abusive callers imaginable. They also removed all of our customer history. That is YEARS of work. They never listen to ANYTHING that Advisors say or need. You could generate a lot of money for the platform and your business but they constantly work against you. The people in the company aren’t really qualified to represent Psychic Advisors. They have made some new really unattractive color choices to the look of the site too. It’s so off putting! It’s like the color choice that colorblind people choose. Whoever is doing this needs to be fired immediately. It’s changes that offer nothing and don’t need updates. Many changes have be implemented that are interfering with making money and communicating with customers. Keen seems determined to encourage customers to abuse Advisors with ZERO accountability. Such as a clickable profile that shows all of their previous Feedback for other Advisors or being able to Block callers prior to receiving a call due to bad behavior on the site. Clickable profiles are on all Social Media, Selling platforms, and sites like Yelp and THIS ONE.Make callers be accountable! They just don’t listen and don’t care about helping Advisors grow their business.
Reviewer
0 helpful votes
I have used keen over the years and their readers are amazing …. AAAAA
Reviewer
0 helpful votes
Keen is the best Psychic Website on the internet. I am, and have been an advisor on Keen since 2005. I have used Keen myself over the years and been happy with my readings from others. I also have considered the other top sites to work with as well, but found them to be inferior in terms of their ethics and ease of use for clients. The Keen staff are all so incredibly Helpful to the advisors and clients alike. Many of my clients have told me this and I find it so for myself. Keen truly is the best site for overall accuracy, kindness and ease of use. Highly Recommended.
Reviewer
0 helpful votes
I have had a positive experience working with Keen. The platform is easy to use, payments have always been reliable, and I appreciate how simple it is to connect with clients who are looking for guidance. I also like that I have the flexibility to set my own schedule and work when it fits my availability. Overall, Keen has provided a professional environment that has made it easy for me to focus on helping people while building lasting connections with clients.
Reviewer
0 helpful votes
My experience as a Keen advisor of over 22 years is overwhelmingly positive. I love being available for my clients at any time I can be, and have a clientele that is global. Their customer service and tech support are outstanding (special shout-out to Jose !).
Reviewer
0 helpful votes
I thank Keen for the environment Keen provides us. I can not be the only one that gives my all to our readings. There are many great customers, but there are a few that are hurting who lash out at us when they have no one else to see their pain. We accept this as a company who promotes healing; however, trying to do our best is what we do. Take a reading that says he will contact in the next couple of days. Then something happens in his life that changes it to two weeks, but he did contact. We did our best at the time.
Reviewer
0 helpful votes
Keen has been a valuable platform for connecting with clients and building my business as an advisor - Belle-911. I appreciate the visibility, ease of communication, and the opportunity to serve clients from different backgrounds and locations. My reason for giving four stars instead of five is the way difficult client situations and negative reviews are handled. Some clients choose an advisor without fully reading the advisor’s profile, expectations, or stated approach. When the reading does not match what they hoped to hear, the advisor may receive a negative review that does not fairly reflect the quality or integrity of the service provided. I also believe more support is needed when dealing with clients who frequently move from advisor to advisor seeking repeated reassurance or a specific answer. These situations can create an unfair dynamic for advisors, particularly when the platform does not appear to consider the client’s overall history or pattern of behavior when reviewing complaints or feedback. I understand the importance of allowing clients to share honest experiences, but I would like to see a more balanced review process that also protects professional advisors from harassment, misleading feedback, and repeated difficult-client patterns. Overall, I value Keen and the opportunities it provides. With stronger advisor support and a more thoughtful approach to disputed reviews, I believe the platform could become even better for both clients and advisors.
Reviewer
0 helpful votes
I had a great reading with accuracy and insight .Everything was spot on and even with detailed info I didn't think the reader would get .Thank you for a great reading
Reviewer
0 helpful votes
I like Keen as they offer a lot of variety in regard to getting readings. I can try different ones and it lets me keep track of my favs for when I just want someone I know and trust. I find that the readers are nice and offer good food for thought. I will keep using keen forever !!
Reviewer
0 helpful votes
I have worked for multiple services over 36 years and Keen is hands down my favorite to work with!
Reviewer
0 helpful votes
I have been an advisor on Keen since 2001 "25 years". They have a consistently been a strong supportive platfrom to work from. Keen has grown and evolved over the years, while maintaining a secure site with exellent adivsor and customer service.They really do thier best to make the Keen experience a positive one for both advisors and customers.
Reviewer
0 helpful votes
Had a pair of hiking mid highs and the rubber sole just detached on the heel. Come on Keen, no excuses for that. Not for what your charging.
Reviewer
0 helpful votes
For many years I have reached out to Keen Advisors, and have never been disappointed. Of course, I don’t always hear what I had hoped for, but, my Keen advisors have always been accurate and truthful. I am grateful for Keen, and will continue reaching out for advice. Thank you, Keen, you truly are the best of the best!
Reviewer
0 helpful votes
I have been on keen a long time 15 years now brought me out of being homeless this is the best service if your looking to read on a network I have also had a good experience with other readers too
Reviewer
0 helpful votes
The best advisor site # 1 I love keen they’re top notch excellent customer support and some amazing advisors
Reviewer
0 helpful votes
I've been with Keen for several years, and it's been an important part of my career. The platform has allowed me to connect with wonderful clients from all over while providing a reliable and professional experience. I've found the payments dependable, the website easy to navigate and support helpful when needed. If you're looking for a place to connect with experienced advisors, Keen offers a great selection and has been a positive platform for me.
Reviewer
0 helpful votes
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