Peter Finch
Reviewer
0 helpful votes
Used to be good, what happened?
I have been a regular customer over the past 4 years or so, and I have found the quality of the workmanship and the fabric to be excellent. It all works, until it doesn't. Twice, I have attempted to order a custom item, and twice iTailor failed to do what I had ordered. The first time, they admitted that there was a miscommunication, and I accepted their offer to remake the item at a discount. The most recent was an order for a black vest. Four pockets, five buttons, notched lapel, straight hem. I sent an email sent the same day as the order, with that order number, and the order number of an identical item they had made the item for me previously (in a different colour). They sent a vest with only two pockets--completely useless to me. I emailed several times over the following weeks, not receiving so much as an acknowledgement, let alone any explanation. [Edit]: I am happy to report that iTailor reached out to me showing a willingness to correct the situation. Thanks to Trustpilot for providing the service that you do. I really hate to write a negative review and I seldom do it: it's always much better when communication problems can be overcome. I will update this review when fully resolved.
