Jany
Reviewer
0 helpful votes
I had a very disappointing experience…
I had a very disappointing experience with IQBrain. I paid for an IQ test believing I had cancelled afterward, but I later discovered I had been charged for a subscription for a long time without realizing it. When I contacted customer support, they eventually agreed to issue a partial refund. However, the refund never reached my account. My bank confirmed they could see the refund attempt and explained that, after my card had been replaced for security reasons, the merchant simply needed to reissue the refund. I forwarded my bank’s explanation and screenshots to IQBrain more than once. Despite acknowledging what my bank said, IQBrain ultimately refused to make another refund attempt, stating they had done everything they could and would take no further action. As a result, I never received the refund they had agreed to provide. Based on my experience, I believe the subscription process is misleading and not transparent enough. I have since found many other customers describing very similar experiences. I would not recommend this company and strongly encourage anyone considering using it to read the subscription terms extremely carefully and monitor their bank statements.
