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0 helpful votes
I had an issues making a payment for my hosting account and inadvertently made several payments. I spoke with Karl and he was able to resolve my issue in just a few moments via chat. I have rarely had to engage Inmotion hosting, but they have always been great when I needed them. Keep up the great service.
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Had a site PHP issue that Gira J. resolved in the first contact!
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This company overexeed customer expectations, their servers are fast, secure and their customer support is simply top notch.
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I had a number of issues on websites and the tech support stayed with me for a couple of hours while they found and fixed the issues. Great tech support!!! Highly recommend this company!!
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Always good working with InMotionHosting staff. JD S provided clear feedback, was succinct, and efficient. Very much appreciated! Have a great day -- mine is better because of you!
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I seldom rate, But, today I realized that I have been using your firm for years and all has run beyond smoothly. Today in the middle of the night, I had an issue, which was extremely complex and you technician was able to assist me in narrowing the issue both quickly and professionally. Regardless of where the issue originated, I was quickly able to update my web site and running as usual. Your team is beyond great. Thank you for the years of providing a service at a great price
Reviewer
0 helpful votes
I spent over 3 days with a website offline after paying 40$ for their service and I was a new client. I have requested for a refund and until now there has been no acknoledgement from their support and my refund has not been processed. None of my support tickets were responded to either. It's the WORST support i have experienced. Sadly this company used to be amazing but now they are the worst experience i have ever had. Inmotion, at this point just refund me my 40$ so that at least i can review this post regarding your honor in the 100% refund guarantee you advertise. At the moment it's zero stars for inmotion hosting for me. UPDATE: Thank you for getting back to me and refunding my payment. This definitely helped restore some confidence even though it took this post to actually get some response from InMotion. I think your paying clients should not have to get your attention via Trustpilot. Thank you for my refund.
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0 helpful votes
Excellent technical support and patient troubleshooting I had a difficult resource issue affecting several websites under my hosting account. My sites were intermittently returning 500 errors, and the problem turned out to be the account reaching its nproc process limit. The support representative helped identify that my account has an nproc limit of 200, confirmed that all of my hosted domains share the same resource pool, suspended and unsuspended the account to safely clear the exhausted processes, and then stayed with me while we tested the websites and watched for processes building back up. They also explained that if the resource level rises to around 80–90% again, I should contact support before it becomes completely full so they have a better chance of capturing the top processes and identifying the source. Most importantly, they did not make unnecessary changes to my website files or database. They documented what we learned in my account notes so future support representatives will have the history. Professional, patient, and very helpful troubleshooting. I appreciate the support.
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As always inMotion has quickly solved a technical issue I was having with a domain installation and provided additional helpful guidance that corrected some untidy aspects of my installation details. I am very satisfied with my decision years ago to use inMotion for my Joomla website hosting.
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Jacob helped us recover from bot attack and get back online in 10 minutes with one Cloudflare setting change.
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I used another hosting provider and the issue was endless mhenn...But One thing about inmotion is they are ready for business...24/7 customer support, server uptime, good resources, you can keep naming them mhenn it is endless...Inmotion is honestly the best out there....
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0 helpful votes
From sales to support, everything has been super. Everyone is knowledgeable and very willing to help. It's everything that you would want in a hosting company.
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0 helpful votes
Where do I begin? It is truly a wonderful experience working with Nusrat and her team during the process of my new website re-design (trainingforwinners.com). As the team lead, I couldn't have asked for anyone any better than Nussie. She took over from my initial lead person (which can often be a harrowing experience to lose such a contact just when the process is getting off the ground) - I was nervous about that! I needn't have been - she jumped right in, getting up to speed on my overall goals, ideas, etc. She hit the trifecta with me - she was consultative, collaborative, and creative. She offered terrific suggestions, pushed back on some things I thought I wanted (she was right!), and worked through several changes and revisions. The other thing she did was to LISTEN to me - which not all designers and company reps do all the time. She also spoke to me in layman's language, rather than speak in tech gobbledygook that I wouldn't have understood. I looked forward to our several video calls - I didn't dread them! She also informed me of things her team has suggested and added to my site - little wrinkles and major design suggestions - all of which made my new website design better! Hats off to Nussie and her team at InMotion! I'm extremely pleased and I know I made the right decision in going with them. I don't recall ever dealing with anyone as wonderful to work with on such projects - ever - as Nussie!
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0 helpful votes
The support was incredible. They resolved my issue quickly, clearly, and professionally. The entire process was smooth, and they made everything easy to understand. I'm very satisfied with the service and highly recommend InMotion Hosting.
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0 helpful votes
I have been with this company for over 25 years and it has always been smooth sailing with them and no Issues at all. I have now retired my business and got with In Motion to shut my operations down and it was easy to take care of with help of one of their tech's it was completed in a matter of 30 minutes. No issues and all taken care of. Great company to work with and there service is outstanding, even after 25 years.
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0 helpful votes
I have been with this company for seven years and I don't have an extensive background in computer science at all! They are always there to explain things to me step by step. I am Gen X so I like an actual human and they provide this! I prefer phone calls and they provide this, too, during the week. On weekends, the chat is also human!
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0 helpful votes
InMotion has the best value for memory and site hosting plus the fastest loading time of any company we’ve tried in the last five years. The technical service response time is incredible, much faster and actually resolves issues with such competence. Occasionally instructions for self help are given and easy to follow along but it’s great to know there’s help available here if I need it. Outstanding all the way around, highly recommend
Reviewer
0 helpful votes
The chat tech support was great! The AI bot wasn't trying to force us to stay with it. It transferred me to a live tech much faster than quoted. Nick was awesome! He had our ticket pulled up and was right on it! I normally don't use the chat for tech support, but this was great!
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0 helpful votes
I had a problem logging into my website and getting the site to load at home, where I do all my updates. I contacted the technical hotline through their chat service and was informed that they had had some back-end issues that were being dealt with. I opted to wait for a technical support agent and was connected with Nick. He was very professional, knowledgeable, and had me back up and running in minutes. I'd recently switched internet service providers, and apparently my IP address had been flagged by their security system. Nick had me back up and running again in no time... This is the kind of service I've come to expect from InMotion, and they never fail to provide it!
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