PF
Paula Fudim
Reviewer
0 helpful votes
Reviews
LS
Linda sweig
Reviewer
0 helpful votes
Nothing is wrong
Nothing is wrong. I maybe don’t understand how to use this app. Everything was fine. The person was very helpful.
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CT
Charles Tabick
Reviewer
0 helpful votes
SM
Sharon Mason
Reviewer
0 helpful votes
Beyond kind and helpful
Beyond kind and helpful. Patient and give us the information we needed.
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C
customer
Reviewer
0 helpful votes
T
Trevor
Reviewer
0 helpful votes
I’d shield was a great help with my…
ID shield was a great help with my recent ID theft. They worked quick to shut down multiple accounts that were fraudulently opened.Always keeping me informed with what was happening and next steps to take. A great help when not really knowing how to navigate through all the different accounts. Thomas the specialist who helped me sent a lot of time on hold with multiple creditors so I didn’t have which allowed me to go on with my day. I feel everyone should have ID Shield if for nothing else but the piece of mind knowing your in good hands.
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N
Netta
Reviewer
0 helpful votes
AL
Alagwa L Carney
Reviewer
0 helpful votes
Agent was very concerned about my…
Agent was very concerned about my problem I was having .took care of everything for me he did a great job .
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NW
Nancy Wood
Reviewer
0 helpful votes
I am writing to ID Shield to say how…
I am writing to ID Shield to say how much I appreciate this security subscription. I have had since April and very much impressed with the deep scans and updates I receive. This is worth paying for to get the security of my personal information. Thank you
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SG
Steve G.
Reviewer
0 helpful votes
the lady I spoke to helped me with my…
the lady I spoke to helped me with my question
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S
Sandra
Reviewer
0 helpful votes
A customer service representative who…
A customer service representative who listened, was friendly and professional
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MA
Ms. Albury
Reviewer
0 helpful votes
My experience with doing business was very satisfying and I'm so relieved.with…
My experience with doing business with IDShield was just wonderful. I can honestly say, the Team member made sure my needs were met and what I can do in the future to check into my account online. Mr. Nick stayed with me from the beginning to the end, he is definitely an asset to your company.
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C
Cheryl
Reviewer
0 helpful votes
Glad I have this coverage
Always very knowledge with any questions I have. It's nice to know they are looking out for my security and safety.
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RD
Richard Dahl
Reviewer
0 helpful votes
Hailey and Tommy were extremely…
Hailey and Tommy were extremely helpful, patient, kind, and knowledgeable about what I needed to do. This was my first time, thankfully having to use this service and I would highly recommend this company to anyone. Thanks for your help.
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JH
Janice Hurt
Reviewer
0 helpful votes
CR
customerTERRENCE RUFFIN
Reviewer
0 helpful votes
NW
Nancy Windsor
Reviewer
0 helpful votes
Just joined!
I just joined this week but so far, all good and feel more at ease knowing someone watching out for fraud!
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PV
Pat Van Slyke
Reviewer
0 helpful votes
It is well safe guarded and keeps me…
It is well safe guarded and keeps me well informed!
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RT
Retired Teacher customer
Reviewer
0 helpful votes
Highly informative relevant content and…
Highly informative relevant content and professional referencing to be valued as a client and content of the concern.
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KO
Karri Ojanen
Reviewer
0 helpful votes
They make cancelling the service complicated
I signed up for IDShield a couple of months ago. While fairly useful and comprehensive, I realized I didn't need it and tried to cancel. IDShield makes cancellation deliberately difficult. The website offers no cancellation option. Instead, cancellation instructions are hidden in the FAQ behind a U.S.-only location selector, effectively excluding Canadian users. The company continues charging your account unless you actively cancel through obscure methods. I found the FAQ via Google search, which claimed I could cancel by email. After sending the required email with no confirmation of receipt, I called to follow up. The representative said they never received it. When transferred to a supervisor, he suddenly offered to cancel over the phone, contradicting what I'd just been told. When I requested email confirmation, he hesitantly agreed, suggesting it wasn't automatic. This is likely illegal. In Canada, the AODA and Accessible Canada Act require websites to meet WCAG 2.0 Level AA standards. Restricting cancellation information by geography violates accessibility requirements. In the U.S., multiple state auto-renewal laws require easy, accessible, and conspicuous cancellation methods. It looks clear to me that IDShield deliberately obscures its cancellation process to discourage customers from leaving. This isn't a design flaw, it's intentional.
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