Great experience – high-quality products and excellent service
We recently worked with Humanscale on a small office project, where they supplied a number of chairs and standing desks, and the experience was excellent from start to finish. The team was incredibly easy to work with, very responsive and genuinely helpful throughout the process. The quality of the equipment is fantastic, the chairs are very comfortable, and the standing desks have been a great addition to our workspace. A special mention to Rujin, the Client Relationship Manager, who was amazing every step of the way. She was supportive, knowledgeable, and made the whole process smooth and enjoyable. We would definitely collaborate with Humanscale again in the future.
UPDATE: I finally received the chair, it's a Freedom Ocean with Elmosoft leather and all the upgrades except for the extra padding on the seat. UPDATE 2: downgrading from 4 to 3 stars, because the build quality of this chair is unacceptable for $3000. I was an idiot to buy it; don't be like me. The initial impression was pretty poor. The chair components have play, and produce plasticky creaking and clacking sounds like a much cheaper chair would-- I really expected better there and I assume this can be improved with better machining? But maybe not. The chair was also pretty uncomfortable at first. But, both the leather and the mechanism relaxed after a few days of use, and I quite love it now. I do wish that I had gotten the extra padding option, but it's comfortable enough for a full workday as it is. Still disappointed in the sounds that the chair makes, but I have fallen in love with the mechanism. It's very cool, very physically intuitive. The chair gets out of your way and allows you to be comfortable however you choose to contort yourself in front of your desk. I also love how pushing against the headrest doesn't move the backrest-- only pushing against the backrest does that. This allows me to stretch my back without losing balance, and if I'm lounging I can lift my back by placing weight on the headrest, and adjust clothing if it bunches up against the leather. I'm keeping the chair. Maybe I can make mods to silence it. --- I got a link to review my new leather Freedom chair but the shipment has been delayed three times and so I don't actually have it yet. The website also needs a refreshed user interface with more consistency and attention to detail. I can't for the life of me tell the difference between a Freedom Headrest and a Freedom Ocean Headrest. I'll edit this review when I receive the chair. But this is my first ever purchase of a "premium" product and I expected a better experience.
Excellent customer service provided by Ana Calderon. Assisted me in finding the correct replacement parts for my 25 year old Freedom Chair. Purely aesthetics, mechanically functions exactly as it did when purchased.
The website was clear and easy to use and navigate
The website was clear and easy to follow. More importantly, it is the ability to personalize to my body type and be application-specific with the great amount of specification options.
