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0 helpful votes
Though there was an issue with delivery, I was impressed with the customer service follow up. Ultimately correcting the shipper's error and finding an alternative delivery method that ensured material was received in a timely manner. Grae customer service will be back again for our fencing needs.
Reviewer
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Your site was easy to look items up and when we had questions your team was awesome and very helpful. I will definitely recommend you.
Reviewer
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July 7th, ordered and paid for 100 pieces and they only sent 50. Wasn't a back order just an error. As we are in Canada this has been a customs nightmare. Thought they might have been more careful considering it was going out of the country. To date we still have not received the additional 50 pieces. Won't be ording from them again.
Reviewer
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Took forever to ship, little communication as to when it would ship. No follow up as to if it arrived. All in all not great customer service.
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We only needed one small part to repair an old chain link fence gate. The part was easy to order. Shipping was a bit expensive, but the part arrived quickly.
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shipping was ridiculous, changed the price on me and has taken well over a month to even receive my product.
Reviewer
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Packaging is horrible when it reaches the person that ordered it
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Found exactly what we wanted at a reasonable price and received it in 2 days! I call that impressive!
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They were tremendously detail oriented, timely and obsessed with completing our project perfectly. The result is that every works and looks great!
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Web site was easy to use the item I order was delivered in a timely manner.
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Excellent quality product. Just what I was looking for my folks gates. Heavy duty and solid. Couldn’t be better. Thanks.
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The product does not fit all T posts. It slides on, but it does not sit flush with the post. Since I spent a lot of money on this I will have to modify it to work. I'm going to have to saw off a nub off the post so it will sit flush. Then drill and tap a hole of the other side of the existing hole and screw so when it tightens in will be even with 2 bolts holding it. It is a great idea for product, just needs refined. Maybe give the dimensions of the product online so the buyer knows if it will fit their post.
Reviewer
0 helpful votes
I tried a couple of chain linked fence gate closers for my backyard pool fence that did not work as well as the attached video. Then I ordered a gravity hinge chain linked fence gate closers and it over delivered. I am truly impressed with how well the gate closes even when the gate is barely open.
Reviewer
0 helpful votes
Hoover carried a high quality tool that I had been searching for. They had just what I needed, the order process was easy, and the tool was delivered quickly.
Reviewer
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Ordered a double gate locking drop-rod, which worked a expected. Aluminum, nice product, unlike the 4' scrolls we received which were hot dipped galvanized. Lots of slag on them and the 2 shipped were stuck together. Would have like them aluminum like our 30 year old single gate scroll. Still looks great! Service and shipping was fast, and these will work but will take some working on.
Reviewer
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Your online billing process was simple and web site was easily navigable.
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The company has all my fence needs and the order gets out the same day or next day. Fastest response of any company I have ordered from. High quality part also.
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0 helpful votes
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