Cindi Wells
Reviewer
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Nan
Reviewer
0 helpful votes
Upgrading a low-star review…
I previously wrote a low-star review but since, Home Energy Pro has responded and rectified the problem with a refund for the part of the project that they were unable to complete. While I would have rather had the insulation in the all-season-porch roof, the fact that it was not accessible was not their fault, so I do appreciate the refund, as I had been initially charged for the materials and labor. In summary, I would say they did the right thing, and many businesses these days to not, so I upgraded their score. Would I use them again? I am not sure. But the attic insulation and solar fan seem to have been very good products and I am satisfied with those things. The mold remediation was barely satisfactory- as some returned within a month.
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Nan Wysong
Reviewer
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Home Energy Pro did work on my home in March of 2026
Home Energy Pro did work on my home in March 2026. I called several times because: 1. They did not insulate the all-season porch which I paid to have done because the sub-contractors putting in the insulation told me they couldn't access the space. Those sub-contractors told me to sign the form that the work was finished (because the other work was finished), and they would vouch for me that the all-season porch work had not been done according to the contract. I have asked for a refund for the labor and materials which I paid for and there has been no response. 2. The mold remediation that they did apparently was not thorough, as the mold began returning within a month. 3. The total job cost $11,900. It involved insulation in the attic, mold remediation in spots in the attic, spots in the crawl space, and in the livingroom closet. It also involved putting plastic in the crawl space up the sides of the walls. (The crawl space had previously been waterproofed and covered in plastic, with a sump pump put in but they told me it still needed to be covered again because the plastic had not been run up the walls). They also put in a solar fan on my roof and stated that because they were professionals, it would not negate my new roof 50-year warranty when they cut through the shingles and the roof to install the fan). They sold their company as a Christian company that is honest with their customers which really did sway my decision, as it had to be made within 24 hours if I wanted the work done at the price quoted. I have not found them to be honest, as they have not contacted me nor have they tried to right the situation or credit my account for the undone insulation and labor. Nor have they tried to fix the return mold situation or even talk with me about it. I spoke several times with Haley who answers the phone at the business and is very nice and seems genuinely concerned and promised to relay the message. I am sure she did, but the person to whom she relayed my messages has not contacted me. It is now April, 2 months after they came, and I've not heard from them at all. The other work performed was fine as far as I can tell. (I am a 71 year old woman who can't really crawl under the house to inspect a crawlspace or onto the roof to inspect the solar fan, so I am depending on the photos that they took for my opinion). The mold showing up is showing up in the closet floor where they did mold remediation is accessible to me but all the other places that they did work are not. Based on my experience with this company, I would not recommend you do business with them. If you do business with them, do not sign the contract if things are not completed correctly or completely, because they do not make things right even if they know they have done you wrong. To me, that is not what a company portraying themselves as Christian does to their customers. Very disappointing. I called on March 18 and spoke with Haley I called again on April 1- spoke with Natalie No responses as of yet I called today, May 1, and spoke with Grace who informed me that someone had called and talked to me. That is untrue. No one else answers my cell phone and no messages were left. I do not have a landline. I asked that they contact me via email since they do not seem able to contact me via phone since 'no one is in the office' is the standard reply I get when talking with them. May 1- I have finally heard from Home Energy Pro after my last phone call. If they follow through with what was said in the phone call, I will be satisfied and write an updated review and update my experience to 4 stars. I think because they didn't call for 2+ months I would probably still not give them 5 stars, but we shall see.
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OllieAndDan Mason
Reviewer
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Nick and Alex arrived on time and were…
Nick and Alex arrived on time and were very courteous and did a great job!
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Danny Morken
Reviewer
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The initial walkthrough was quick and…
The initial walkthrough was quick and efficient. They had a crew out the very next morning to complete the job. It was the fastest turnaround I’ve ever experienced for work being done on my house. Thank you to Home Energy Pros. We look forward to seeing how much money we will save on the electric bill.
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Edwin Serrani
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CFS
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Kathy Robbins
Reviewer
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They were very knowledgeable and…
They were very knowledgeable and completed in timely mammer
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Kent c
Reviewer
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Really great crew!
Crew showed up on time worked diligently non stop in extreme weather cleaned up great after completion
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Mark Boggs
Reviewer
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Great company
Great company, they go above and beyond the call of duty. Install team is very friendly. Office staff is very cooperative! Highly recommend
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Jonny Doe
Reviewer
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Sorry I chose Home Energy Pros…
Went to the Home Energy Pros seminar/dinner presentation at the Ale House in Garner at White Oak. Dinner was held in the outdoor patio area of the restaurant which was hot and the food was just OK. I had to stand up and move to the wall as the sun was coming through the windows which weren’t open and made it even hotter. We were impressed and I knew my attic would get hot, so we scheduled an appointment for an inspection. The inspector called the day of the inspection and stated that he was over booked and couldn’t make it and would have to reschedule it. We agreed and rescheduled for a later date. The inspector finally came out on 16SEP2025 and did the inspection. He said there were signs that the attic was over 150 degrees before because of something he found. I could believe that because it gets very hot here in NC and I have been up there with it hot. He ended up selling me the thermal barrier and the solar attic fan supposedly for a deal but that wasn’t really a deal. There is supposedly a Tax advantage that I got with it but we will see how that works in 2026. The installer came to do the thermal barrier and fan installation on 20SEP2025, but he wasn’t prepared to do the fan installation because he didn’t have a ladder big enough to get on my roof which is just a standard 2 story home. I offered him my ladder which is plenty big enough but then he said he didn’t have the right shoes or harnesses to tie off with. He suggested that since my roof was new that I call the roofer who installed the new roof to get a quote as it may void the warranty if he did it anyway. I agreed with that and subsequently called them to schedule a quote. Certificate of completion was signed by me with the note that the fan was not installed. He didn’t seem too happy about the note but I put it anyway. He told me that if my roofer was too expensive that he would come back with the proper equipment and install it that it would only take about 20 minutes. The roofer who did my roof came out and said that wouldn’t work because my house was already set up with a roof ridge and eve vents so it really shouldn’t have a fan as that would be to much and they would have to block off the ridge vent for it all to work right. My research found that it is not that bad to have a fan with the ridge and eve vents so I think we will keep the fan and get David back to install it. Called the inspector on 01OCT2025 and left message for him to give me a call but that call was never returned. Called the installer 02OCT2025 @ 8:22 am and left a message. • He called back and told me he was going on vacation, and we agreed for him to give me a call when he got back to schedule it. I got a hold of the inspector again mid November and he told me he was going on vacation and would contact me when he got back to do the install. When he got back he did reach out and told me he would find a time to come do it and reach back out to me. Needless to say he never reached back out to me. I call both the inspector and the installer on 29DEC2025 and left messages with both but as of yet no response. My advice is to go elsewhere. My next stop is the BBB.
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nick
Reviewer
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We had the multilayer insulation…
We had the multilayer insulation installed it was an overall great experience.
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Shawn Brainard
Reviewer
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Complete professionals
Fantastic job from start to finish. We had the inspection completed and decided to move forward with the recommendations of our inspector. The entire job was completed quickly and professionally. The staff was professional and courteous, and addressed all of our concerns. Our home is relatively newer, but I feel confident that our home is at its peak efficiency and health, for many years to come. Thank you, Home Energy Pros, we would highly recommend this company for any and all of your home needs.
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Dennis Double
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Rachel Uryga
Reviewer
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The customer representative was…
The customer representative was knowledgeable, courteous, professional, and gave us the best deal possible. The installers were neatly dressed, polite, outgoing, and conducted themselves professionally. They were very efficient and did a beautiful job.
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Pinkie
Reviewer
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Wonderful
Wonderful, friendly, and even cleaned up their mess . Knowledgeable and explained everything as they went.
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Justin Jackson
Reviewer
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