*The amount of refund will be automatically refunded to the initial account used for placing the order. Shipping costs, banking costs, and duty/customs taxes will be deducted from the amount of the refund. BE VERY AWARE OF THE COST TO RETURN IF YOU REQUIRE A REFUND Timeline of events we have endured Our returns were confirmed as being received 21st May 2026 7th July no refund reply We should receive with in 3-4 days 14th July 2026 no refund 15th July refund received as follows: - Cost of order £681.15 Refund received £ 408.87 Cost to return as above policy £ 272.28 almost 40% of original cost Make sure your happy with your body size & the size they say fits as they are very limited when it comes to men’s sizes
The boots took over 5 weeks to arrive. I had to contact them to see what was the problem. Poor customer service. Fedx is their courier and they are hopeless, impossible to contact and no accountability. Lastly the boots, highly overpriced and poor quality for the price, even on discount! You would be better off buying Steel Blue SOUTHERN CROSS Scuff Cap, Zip Safety Boots - Waterproof S7. Far more comfort and half the price.
I have a problem with the processing of the complaint. The shoes arrived in good condition, unfortunately the size did not suit me. I sent them back according to RETURN LABEM. A month has passed and we still have not received the voucher. A month has passed and we still have not received the voucher.
First of all, I have to thank you for the excellent service with the return of the products. The products I ordered were the wrong size after all and your return system was very clear, fast and personal. The delivery times for the first order and the replacement products were very bad. I had to wait over two weeks for the first order and almost four weeks for the replacement products, even though the return I sent arrived in less than two days. In addition, the shoes and socks in your product are not as warm as you make them out to be. I have been wearing them for a week now in the freezing Finnish weather, sweaty socks in poorly insulated shoes are a very bad combination. Time will tell how durable they are.
The boots failed. Very poor quality and customer service was shocking. Issue took 3 months for hillman to say it was not covered by there warranty and the delay was Down to “ our warranty department was exceptionally busy last month.
Good product quality, very long delay in delivery.
I pre-ordered a hunting pants since July with an initial delivery date in early September and ended up receiving it at the end of November! It was a very disappointing experience.
The water resistance is very good and at the same time comfortable and functional. All praise for the clothing that is not cold at -10 and not hot at +10.
I was genuinely excited to receive and try these boots. The advertising made them look very promising, with what appeared to be premium materials and the added bonus of the Boa System. I don’t mind paying a high price for footwear if the quality, comfort, and performance truly justify it—especially for work boots. At nearly $500 USD, my expectations were understandably high. Unfortunately, once I received them, I was very disappointed. I purchase new work boots every 5–6 months due to the nature of my work in landscaping and dog grooming. I’m on my feet all day, and waterproofing and comfort are non-negotiable. After trying these boots, I found the materials, comfort, and overall build quality to be comparable to the Ariat Men’s Stump Jumper waterproof work boots, which retail for around $285 USD and are readily available in the U.S. For nearly double the price, I expected a noticeable improvement—there simply wasn’t one. I decided to return the boots, assuming a “full refund” meant what most customers are accustomed to. Only after shipping them back did I realize I was responsible for return shipping and customs fees. While I acknowledge that it’s my responsibility to read the fine print, the refund policy was not clearly communicated, and the wording on the website felt misleading. Had I known I would be spending over $100 just to try on boots and return them, I would not have made the purchase. What’s most disappointing is not just the cost, but the customer service experience and the lack of transparency around returns. For a premium-priced product marketed as top-tier insulated hunting boots, both the quality and the refund policy fall short of expectations. I hope the company seriously reconsiders how its refund and return policies are presented to customers—especially international buyers. Clearer communication and a more customer-friendly approach would go a long way in restoring trust.