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Reviewer
0 helpful votes
We have the S2 scooter and it was less than 1 year old and gave us an error message. I reached out and it was a very simple process to get a replacement part. Received a new motor about a week later.
Reviewer
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I ordered a charging unit for the highway S2 Pro that said it was delivered, but never actually made it way to my house, annoyed, disappointed, having already waited what felt like forever with my dad scooter high boy wasted no time were on it from the first step sent me out a replacement straight from there warehouse. I’m impressed with the speed in which everything moved considering the charger I ordered was actually out of stock so I was expecting a turnaround at least like a month week summer and everything just moving slower, but the turnaround wasn’t long at all. Week later it arrived. Thank you hi Boy team you guys are amazing. Really appreciate the efforts and the constant communication. Truly appreciate it. Excellent service!!
Reviewer
0 helpful votes
I am very happy with the customer service I received. I reached out via email and honestly wasn’t sure if I would get a response back. Not only did I get a quick response back, the representative offered a solution to make me satisfied and happy to recommend them to anyone. Thank you very much.
Reviewer
0 helpful votes
I understand we don't live in a perfect world and I happen to receive my new VE1 not working. I emailed customer support on the instructions and messaged a wonderful, very helpful woman named Mina. As requested, I submitted a small video of how I plugged the unit in, and tech determine the battery was dead on arrival. I did save all the packaging (which is very important), and returned the scooter all prepaid by Hiboy. However before I did, I decided to upgrade due to the fact the H2 pro has a great handle to carry it around and steps in my house. And yes, a little bit more money, but same speed and built like a tank, fatter tires for off road also - win win 👍😎 I received my upgrade after paying difference - very easy process to the H2 Pro. I thought it be a two weeks to get replacement scooter -- Try unbelievably in 4 days 👍🤩. This is why I own two other Hiboy scooters. I am in good hands if I ever have issues and in 4 years this is a first. I share with or provide to family, and friends and enjoy the well built solid feel of this scooter to zoom around on. And going off road is steady and smooth - AMAZING RIDE - 🤩🙏 -- MINA & TEAM! Thank you Mina and HIBOY for making great scooters! Along with providing PROMPT SERVICE & SOLUTIONS 🤩🙏 - Your Loyal Customer and Rider - Richie - Dover NH Your quick diagnostic and communication all thr
Reviewer
0 helpful votes
About E-bike C1, good quality and value. Customer service is the cherry on the cake. Would reccomend to anyone interested in a small ebike that you can fold on put in a small trunk.
Reviewer
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We had an issue with the charger malfunctioning and service support, Cindy was amazing. She responded to my inquiry right away and resolved the issue quickly and professionally! Very happy with the product and the support!
Reviewer
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My Hiboy S2 was purchased to get around my college campus this past school year. It was great and extremely helpful. My tires were in need of replacement. I reached out to customer service and they were extremely responsive. Cici responded immediately to assist. Each time I reached out, I was able to get the correct information and assistance quickly. They were extremely considerate. I am very satisfied with the quality and ease of use of my scooter. I even, talked to family members who love mine and are thinking about getting one for me cousin. I would definitely recommend This brand.
Reviewer
0 helpful votes
I received a prompt response that the needed item requested would be sent to me soon.
Reviewer
0 helpful votes
Grace that works with customer service responded to my e-mail and found the parts that I needed for my Hi Boy Ecom 14 scooter thank you so much Grace for communication with me back-and-forth. Grace if I ever need parts for my Hi Boy Ecom 14 scooter I will get in touch with you again.Grace thank you for being professional and doing your job👍🤗😉
Reviewer
0 helpful votes
Had to work with Nancy in their support regarding an issue with one of our scooters, she was nothing but fantastic to work with and went above and beyond to ensure a positive resolution.
Reviewer
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MIna and the team went above and beyond in helping to get my son back to riding his scooter after we had some issues! Great product and great support!
Reviewer
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Cherry has been very helpful guiding the process of reordering the correct part for my scooter and tracking the delivery system. Her responses have been timely and reflect a dedication to providing good service.
Reviewer
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I needed a front wheel replacement for the Hiboy Pro Max, but it was out of stock but Nancy from customer service put in a special order receipt for me and shipped it express to me in three days and I greatly appreciate it. Excellent customer service.
Reviewer
0 helpful votes
We had lost the stem latch for one of our Hiboy Titan electric scooters. The part was not listed as a replacement on the website, so I contacted customer service. Mina was absolutely wonderful and extremely responsive! With a few emails and the model number, she was able to help me identify exactly what part I needed and help me get the replacement ordered lightning fast. We were back ip and scooting within a week! Definitely one of the best experiences I have ever had with a customer service team and Mina was top notch! Thank you so much!
Reviewer
0 helpful votes
The service was great got me what I needed to get up and running. owned around 1 1/2 year got almost 1,900 mile!!!
Reviewer
0 helpful votes
My daughter's scooter had a faulty headset. Cherry did a phenomenal job in walking me through the diagnosis and warranty process. Upon figuring out the issue, Cherry ensured to keep me updated on the status of the parts shipment. It is refreshing to experience such a high level of customer service.
Reviewer
0 helpful votes
Reviewer
0 helpful votes
Hello, I purchased my second scooter about 4 months ago. The DM2 scooter is everything I was looking for. What was the selling point for me was that it had a detachable battery which made it so much easier for me to carry up my stairs in my home. I was able to carry the battery first, and then the scooter itself because of the weight. Somewhere along the lines I lost the combination to the battery and emailed their customer service. I spoke with Cherry who went above and beyond with helping me to get my scooter back on the road again. She wasted no time in answering my emails and gave me so many options on what to do. I can't say enough good things about her and all she has done. This company should be proud to have her working as a member of their team. I look forward to receiving my new battery and getting back on the road with the BEST scooter on the market and the BEST customer service. Thanks so much!
Reviewer
0 helpful votes
The replacement part I ordered was delivered to me incomplete and Vinnie was awesome to work with in helping get the issue resolved. Very timely responses and kept me in the loop every step of the way. Very pleased with my experience and how it was handled!
Reviewer
0 helpful votes
Claire was amazing to work with!! I appreciate how quick you all were on getting a new part out to us and then checking to make sure we got it and that it was working! Thanks!
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