GB
Greg Belgum
Reviewer
0 helpful votes
I purchase these to fit in a suspended…
I purchase these to fit in a suspended ceiling and the do not fit, if additional trim pieces we needed nothing was said. Shipping damage as well.
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Reviews
JB
Joseph Barron
Reviewer
0 helpful votes
I have not received delivery
I have not received delivery, and I have been unable to contact anyone at Herschel to address the issue.
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R
RN
Reviewer
0 helpful votes
This review is late
This review is late - but we love our heaters. Our newer house came with a DIY split unit. Horrible. Our electrician installed five ceiling units. We are thrilled with the efficiency, warmth, and how they are almost invisible!
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FF
Four Fingered Fred
Reviewer
0 helpful votes
Perfect form and function
Great product that looks and feels good. Easy to install. Responsive customer service.
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KK
Kevin Kretz
Reviewer
0 helpful votes
Great responses to questions both pre-…
Great responses to questions both pre- and post- sales
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VA
Vladimir Almendinger
Reviewer
0 helpful votes
Shipped from UK faster than original…
Shipped from UK faster than original tracking indicated. Units have not been installed yet.
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RJ
Rick Jakober
Reviewer
0 helpful votes
LB
Linda Blain
Reviewer
0 helpful votes
Customer service a little weak at first…
Customer service a little weak at first but did replace my failed unit, so happy now. Thanks
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MC
Matthew Cotton
Reviewer
0 helpful votes
Justin was extremely responsive
Justin was extremely responsive. A few issues with the panels which were promptly and very satisfactorily addressed.
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A
Alexandria
Reviewer
0 helpful votes
I went with simply the best infrared…
I went with simply the best infrared heaters and therefore went with Herschel and I am so satisfied.
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E
ECS
Reviewer
0 helpful votes
You'll wish you had it in every room
Beautiful and highly functional product. We purchased the ceiling panels. Love the soft, conforting, indirect heat. One is not aware of heaters only a plesant environment.Customer service is 11 stars out of 10.
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LB
Linda Blain
Reviewer
0 helpful votes
Unit failed after 3 months
Unit failed after 3 months When I finally got to customer service was told it was installed incorrectly, but installed according to the 1 page instructions included. They sent a 7 page pdf that was not in shipment. Emails to customer service not returned Calls disconnected after several unanswered rings. NOT A GOOD COMPANY
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E
EW
Reviewer
0 helpful votes
Lack of customer service, poor information provided, nonfunctional products
I purchased 2 panel heaters and a thermostat that the website directs you to. Customer service prior to delivery was helpful. However, I have attempted to contact Herschel a number of times since and have not been able to get assistance. The thermostat package was lost by FedEx and I was told I had to contact Herschel for resolution. The customer service number either goes straight to voicemail or puts you on hold and eventually hangs up. One of the heaters was dented upon receipt. Additionally, the heaters have no control capability. Based on the information on the website, it was my understanding that they communicated with the thermostat and the app via wifi. However, as there are no controls or buttons on the heater, this does not seem to be the case. The only way to turn them on or off is by plugging them in and then unplugging them. There is no way to control the temperature. There is no wifi connection, so they are not recognized by the app. So, even if I had the thermostat, there would be no way to connect it to the heaters, without hardwiring all of it, if that is even possible with the thermostat. None of the information on the website or that was shipped with the heaters clarifies any of this. For the amount of money that I spent, this is unacceptable. And, as the heaters are not practical or properly functional in their current state, they are of no use to me. However, as I cannot reach customer service, there is no way to resolve the issues or even return the products.
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AT
Anne Tolan and Joann Reier
Reviewer
0 helpful votes
A Herschel Panel - warmth worth waiting for
This review addresses a panel from Herschel that we purchased to install on the ceiling to heat our big kitchen. This is the second time we have used a Herschel panel in our home. The first one has provided heat in our remodeled bathroom for the last three years and continues to perform beautifully. With help from Herschel we determined the size and installation location of the kitchen panel and ordered it. First attempt: The kitchen panel arrived in a package that was quite damaged in shipment. The onus on us, we should not have accepted delivery from the carrier but we did and had it installed. It never functioned. Second attempt: Herschel sent us a second panel which provided the heat that we expected until it abruptly quit working - one morning there was no longer heat produced. Third attempt: Working with Customer Service folks to brainstorm the issue resulted in Herschel sending a third panel which is installed and working beautifully. Product Rating: 5 stars for producing the warm environment that we enjoyed from the Herschel product. Customer Service: 5 stars for working with us and providing the expertise and customer treatment that was superb. Thank you.
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LO
Larry Olberding
Reviewer
0 helpful votes
Great Customer Service
I had great help in purchasing the right size panel heater. It was received with quite a bit of box damage. I took pictures and sent to the gentleman who helped me order. He said if I had any issues he would stand behind it. After installation and a few weeks of use it started making noise. Noise it shouldn't be making. I took a video and sent it to the gentleman who helped me. After a few emails and a phone call they were in agreement I should be sent a replacement at no charge. I did receive the replacement and the box was in much better condition than the first one. So far after a few weeks of use with the new one I have had no issues. Customer service was very helpful up to this point. Hopefully I do not have to contact them again.
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DK
David Kirby
Reviewer
0 helpful votes
Great Product!
The product is very well made, very functional, and easy to install. Herschel North America office was unresponsive. The folks from the UK office were very helpful. Delivery took longer than expected. I question whether Federal Express is your best option for shipping. A multi-package shipment was broken up into individual deliveries over several days. I spent a significant amount time dealing directly with Federal Express. Ultimately the panels were delivered, undamaged.
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IS
Ingeborg Scholl-Nielsen
Reviewer
0 helpful votes
Slow delivery, no thermostat, not much customer support
Heater was delivered and it took a very long time to receive. There was no prompt to add a thermostat to it. We actually ordered a standalone unit and one would expect that it had a thermostat. I even wrote an email with several questions that have gone unanswered. It seems like you don’t have enough North American personnel.
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A
Aaron
Reviewer
0 helpful votes
excellent product
excellent product. smooth heat. exactly what we needed to take the edge off our drafty old house. Nice comfortable heat. Planning on heating the whole house this way in the future.
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TS
Terry Stoll
Reviewer
0 helpful votes
Stephanie Meeks
Reviewer
0 helpful votes
Poor customer service after sale
Warning to people considering this product: Poor customer service after sale. They were very helpful before sale. After a year of use it started developing stains. Had a couple back and forths. Then was told it was wired wrong, and they sent a blog on how it should be wired. However that blog can’t be navigated to from their website nor is that information in the actual instruction manual. And once I pointed that out , all communications stopped. I have a beautiful bathroom with a horrible eyesore of a heater on the wall.
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