Reviewer
0 helpful votes
Bought a 2020 dodge challenger. Bought the exclusionary package so id have peace of mind. Brought car to a dodge dealership cause waterpump was leaking and a vibration. They found bad waterpump and harmonic balancer coming apart. Contract has $250. Deductible yet im being told I have a balance of $1600. plus. Please tell me why people need a extended warranty if they refuse to pay
Reviewer
0 helpful votes
I recently tried to use my extended warranty. You might just as well wake your butthole with it. This is a scam that the company is running. Is there any class action lawsuits against them? I know I'm going to have one. They denied breaks and rotors on my vehicle, and it strictly shows But it\n Has to be done. They sent a quote, inspector.\n Out to the Toyota, tundra dealer, and they denied the claim, saying that there was still brake pad left 3% Toyota strongly disagrees. Now they wont-work on the vehicle until the brakes are And rotors, and one caliper on the rear is performed what goods my warranty, what do their inspectors know they're not qualified mechanical technicians trained by Toyota lawsuit coming towards them, do not get involved with this company, you will be throwing your money away. They are very, very, very cheap and ignorant company. But I'm going to get my money back and A large lawsuit, anybody that wants to join that had these problems will be filing a class action lawsuit against them. What scams they run strictly shows right in your contract when you sign these contracts. Brakes, drive train, etc. Are all part of the warranty. Of\n Course they took the easy way out and paid for a simple door accelerator. $149 with labor drove my vehicle back home didn't find no break issues took the tires off, and the pads are about wore out and one caliper on the rear is not performing, they're like snakes. They tried to Squirm. between every crack and crevice. Also , when I left the dealership , I noticed a grinding noise coming from the Right Passenger front rotor turns out it's CV joint That is part of the drive train and just recommended to change both.Not just one.\nAll can say is that must be quite an inspector they sent out to toyota Dealer.Please join me as we go after them on a class action lawsuit.
Reviewer
0 helpful votes
GWC is a fraud. A bunch of crooks. They pay nothing. All they do is find a way and reason not to pay. Very , very bad company. Do not use GWC. Huntley Goldburg
Reviewer
0 helpful votes
This company is a hoax. They ill advise customers and market their comprehensive plan as their highest level of service. When in actuality the have an exclusionary plan that is the most comprehensive plan. I have had several claims denied, for reasons just as the seat motor is covered but the lumbar support feature is not so since it's the lumbar support that is not working the entire claim is denied. Same thing for the fuel pump, because the module the effects the fuel pump is not cover there is no coverage for the fuel pump which is the issue. Their practices are predator. I have paid for a warranty with them for nearly 4 years and have had the worst experience. Their customer support and claims departent wount answer any questions, provided fake email addresses to me, and when I ask about the appeal/arbritation process they give I don't get a straight answer. I ask fo rthe written policy and get no reply. They will not even provide a report of prior claims that have been submitt nor is this information available online when I sign in to my account.
Reviewer
0 helpful votes
They find every reason how not to pay claims or reimbursement for claims or cancellations…
Reviewer
0 helpful votes
My engine on my truck is covered yet the warranty only covered $150 out of the $1,900 it costs to repair the engine problems at the actual dodge dealership. This warranty company is a scam!! 💯 do not purchase any warranty from them because they will not pay the costs that are in the contract. Fraud and scam
Reviewer
0 helpful votes
This warranty is way too expensive, and doesn’t cover hardly anything! I paid the same price for head to foot warranty, and never had to come out of pocket through ethos, GWC charges the same and we were only able to get powertrain plus, not head to foot warranty, the first time I took my car in it was “covered under warranty” but my out of pocket was still $1400!!! Just took it in again, and it was “covered under warranty” and still paid almost 1k!!!! If it’s covered it should be exactly that! Covered! Just horrible shop for your own warranty DO NOT USE GWC
Reviewer
0 helpful votes
Garbage warranty!!!!! The oil filter housing on my jeep is cracked! Not a wear and tear issue!! Multi times I’ve tried to use this warranty and they denied everything! Waste of money!
Reviewer
0 helpful votes
I've been on the phone for over 30 minutes, and still no one has answered! Let me guess—you'll just give me the same phone number again in your response and tell me to call back. I will be contacting an attorney to help me recover my money. This level of customer service is completely unacceptable!
Reviewer
0 helpful votes
Extremely disappointed in the warranty purchased with this company. Unable to help when I needed it. Now they're saying the car has too many km's so it will not longer be covered. Please be carfeul and read the fine print with this company. Will not be taking a guarantee with them again.
Reviewer
0 helpful votes
This is the worst company I’ve ever dealt with. I needed a new transmission. They ordered from a company that refurbishes transmissions. It’s been four months. My car is still in the shop after the third transmission each time the transmission showed up. It was bad. The poor mechanics had to install the transmission and then take it back out and wait for six weeks for a new transmission this happened three times I’ve been without my car for four months. They only reimburse you up to $250 for a rental car unless you put in for an extended rental I put in for an extended rental because I had two different rental car receipts one for $227 and one for $77. They would only cover the one receipt. So now they had to pay a mechanic to install and take out a transmission three times because they tried to save a dollar buying a transmission from a Shawty company and as of today, they are finally paying for a new transmission. Bottom line is they tried to save a dollar and ended up spending thousands. My deductible is $250 but that’s only what they tell you it is because they don’t wanna pay the rates of a mechanic. They have their own limit of what they will pay for the hourly rate of a mechanic and believe me it’s much lower than the typical mechanic so my 250 deductible has turned in 2000s of dollars and they’re trying to screw me out of a $77 rental car receipt. This is the worst company and I suggest you never use them.
Reviewer
0 helpful votes
I wish zero stars were an option. Saying they have bad customer service implies they have customer service, which they do not. I had questions on the handling of my claim, of which they only covered about 50% when the warranty clearly should have covered 100%. The rep that I got on the phone spoke over me, wouldn't let me finish asking my questions and was basically a bully, just like the rest of the company. Uninformed, the call center is basically as useful as a garden variety FAQ, bunch of canned phrases, and information no one asked for/needs. They are exactly why no one raves about an extended warranty, they know they have you bent over a barrel, you need your car back, and it does not matter to them, they got your money already. EDIT TO ADD: This "response from the owner" is nothing more than lip service for their online image. They already have your money, so there’s no real incentive to make anything right. They position themselves as a warranty company, yet they’re second-guessing a mechanic with 35 years of experience and directing him to install questionable, used parts. GWC refuses to cover new parts, hiding behind contract language—again, because they’ve already been paid. You’re also blocked from speaking to anyone with actual authority. Everything goes through call center reps who lack the expertise to address the issue, and any request for additional information has to be submitted in writing—essentially a polite way of saying, “please go away, we already have your money.” I paid the full asking price for this warranty, and now I’m still out an additional $4,800 for repairs. This “extended warranty” has proven completely worthless—save your money and don’t make the same mistake I did.
Reviewer
0 helpful votes
It is not a simple process filling a claim. My truck has been in the shop for a month. After being in the shop for 3 weeks,It took them an additional week to send the inspector. Which should have only took 24 to 48 hours. The people you talk to on the phone are very rude and have no answers, they dont even have a supervisor you can talk to. I want to cancel due to poor customer service and they won't let me. They cover a rental for 5 days @ $50 a day, but that dont help when your in a rental for over a month, @ 100 a day.For what I paid for the warranty and my rental, I could have paid for the repair and would of had it back first week. LONG STORY SHORT I DO NOT RECOMMEND THIS COMPANY. YOU WILL BE IN DEBT BEFORE ITS AĹ OVER. NOTHING WAS SIMPLE.
Reviewer
0 helpful votes
Sent in a claim for a repair and received a call stating to have repair shop call for more information shop called twice was on hold for over an hour , I called and asked if I could get reimbursed instead of waiting yes no hesitation, later called for payment was told to send in final invoice and should not need to call back check will be in the mail 15 days later call back just to be told by a Manager this is not under warranty good luck.
Reviewer
0 helpful votes
I thank Mike very much for his personal kindness, customer courtesy, and professional consideration. Mike answered my questions in ways that reassured my confidence in having had the right warranty establishment, and he showed great care in ensuring that I obtain all the benefits included in my contracted plan as well as all services covered in my vehicle service contract warranty. Mike provides excellent customer service: Personable, Friendly, Considerate, Competent, and Professional. Thanks.*
Reviewer
0 helpful votes
I bought a 3 year warranty on my truck everything expired and now I need a new engine. You had a used car dealership sell me a $12,000 lemon in the state of California that's illegal as hell. I'm going to call the BBB and contact a lawyer. My phone number is 661-445-1512 I've contacted the BAR association and they are going to have an investigator call me this week
Reviewer
0 helpful votes
Horrible company They will deny claims even when totally legitimate This is verified on numerous other websites
Reviewer
0 helpful votes
My engine died on my chev equinox 2017. GWC denied my claim based on rust and coolant in the engine. Car was properly maintained, all paperwork on oil changes and work done on car were provided. Inspection paper work also. Car died due to faulty engine! Tried to cancel warranty, was told that was not possible unless car was repossessed or declared totalled! Unethical and predatory! Avoid this company! I'm contacting my state's attorney General about this!
Reviewer
0 helpful votes
I never got reimbursed for having to tow my car to the dealer
Reviewer
0 helpful votes
If I could give 0 stars I would. This company is a SCAM! I bought a used vehicle from a dealer and purchased an aftermarket warranty. The vehicle had 1700 miles put on it since it was purchased when the brakes and power steering went out on the freeway going 60mph. The idler Pulley broke causing the belt to come off that caused the loss of steering and brakes. After getting the vehicle off the freeway and into a safe parking lot the pulley and belt was replaced. when the vehicle was started the check engine lights came on. The vehicle was then towed to a repair shop where it was determined the engine had overheated and needed a new engine which the warranty company will not cover. This is a $12,000.00 repair that I have to pay for out of pocket while going back and forth with this so called warranty company. DO NOT BUY A WARRANTY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!
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