A. Higgins
Reviewer
0 helpful votes
1 Star
1 Star I have been a Goal MD customer for over a year, but my recent experience has been extremely disappointing. I paid for my GLP medication refill and received my doctor’s approval, yet my medication was never shipped. After waiting nearly three weeks, I had to contact Goal MD myself to find out what happened. They finally sent the shipment the following week. When I opened the package, the GLP medication bottle was hot to the touch, suggesting it had not been kept at the proper temperature during transit. I contacted Goal MD within 15 minutes of opening the package to report the issue. Since then, I have sent multiple messages and emails and even reached out by text. The only response I received was that my concern had been forwarded. Nearly two weeks later, I still have no resolution or meaningful response. Because of these delays and the damaged medication, I have now gone five weeks without my treatment. The lack of communication, poor customer service, and failure to address a potentially compromised medication are unacceptable. As a long-time customer, I expected much better. I hope Goal MD takes responsibility and improves both its shipping process and customer support.
