Simon Pedley
Reviewer
0 helpful votes
Problems getting Repair Work Undetaken
Geowarmth's service has fallen very short of what they used to offer. After installation of a replacement heat pump 18 months ago (during which incidentally, significant aesthetic damage was done to the rear fins of the heat pump that could not be repaired and for which I acceoted a small amount of compensation), I employed them to undertake a yearly service on my entire Mitsubishi system. After the service the need for replacement of the expansion vessel on my Mitsubishi hot water system was identified. Geowarmth's engineer stated that he would order the part and arrange fitting. I chased an appointment 2-3 weeks later as I had heard nothing. I then chased Mitsubishi myself 5 times over 2 weeks to confirm whether the part was under warranty or not - not apparently. After receiving a quote from Geowarmth for supply and fitting if the replacement part, I chased Geowarmth again for weeks before a definite date for supply and installation was confirmed. Frustratingly, the appointment was then deferred and rebooked at short notice by Geowarmth. The rebooked appointment was then cancelled again at very short notice with a promise that they would contact me to arrange a revised date soon. Several weeks have passed since and I have received no further contact. So I have had the runaround over several weeks about a routine service and replacement part (2 weeks of this several weeks delay accepted while I chased Mitsubishi directly). And now it appears that I have been abandoned completely by Geowarmth! I trusted them to replace my heat pump and service my Mitsubishi system. I thought I would be looked after, how wrong I was!
