Amumar
Reviewer
0 helpful votes
My recent interaction with Fortum was…
My recent interaction with Fortum was excellent! I needed to change my delivery method from paper invoices (Papirfaktura) to e-invoicing (Efaktura), and the process was handled very smoothly. When we discussed this, the representative immediately directed me to Sbanken, which made the technical fix easy on my end. Even better, when I realized I had accidentally canceled my electricity contract during that change, they fixed it instantly! They confirmed a new contract is coming via email within 24 hours. What made this experience great was the proactive problem-solving and clear guidance. The team didn't just solve the initial request; they caught an error on my side and corrected it seamlessly. Keep up the fantastic work!
