KKR JP
Reviewer
0 helpful votes
Good Price, but a Stressful and Unpleasant Booking Experience
I do want to give credit where it is due: we ultimately received our tickets at a good price, and I appreciate that the operator worked with us to complete the booking. However, the overall experience was unfortunately quite stressful and unpleasant. The itinerary we initially believed we had booked and paid for, and for which we had received a confirmation, turned out not to have actually been ticketed. We were then presented with a different option, which made the experience feel very much like a bait-and-switch. Communication was also difficult. During phone conversations, I frequently felt talked over and pressured rather than listened to, which made an already stressful situation more uncomfortable. I would have appreciated a calmer, more transparent explanation of what was happening and the opportunity to ask questions without being interrupted. In the end, I am grateful that we received valid tickets and that the price was good. However, the process leading up to that point left a lot to be desired. I hope the company can improve its transparency during the booking process and provide customers with a more patient and respectful communication experience.
