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0 helpful votes
Mister Joshua Turner was soo helpful !! He let me know about the app that i didn’t even know existed!! Thank you Josh you were so helpful and kind and patient with my million questions i had !!
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The customer service representative was very helpful and we got the issue solved , he guided me through a digital card application and helped me file a fraudulent claim. Very helpful employee.
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0 helpful votes
Working with Ranu has been great for me. Ranu provides numerous alternatives when seeking solutions and gives reliable advice. Additionally, Ranu is very strong with follow-ups.
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0 helpful votes
Accounts rep - Sue Pongkhamsing is very helpful and she follows up to make sure any request or issues are resolved quickly. Sue provided information on services offered by First Tech and explains detail about it clearly. Great person to talk to about banking at First Tech.
Reviewer
0 helpful votes
I had an excellent experience with Qina.She was professional, patient, and very knowledgeable. She took the time to answer all of my questions and made the entire banking process smooth and stress-free. Her outstanding customer service and positive attitude are truly appreciated. Thank you, Qina for going above and beyond!
Reviewer
0 helpful votes
Everytime I go to the Beaverton location there are not enough tellers. I prefer to use the drive thru and I have to wait a ridiculous amount of time because there is not a teller for the drive thru. He has to keep running back and forth from the lobby to serve me. Why don't you schedule enough tellers. What happened to customer service. Yours is poor.
Reviewer
0 helpful votes
Daniel G from FTCU helped me set up my checking and savings accounts. He was there through every step of the process -- patient, knowledgeable, and genuinely customer-focused. He made sure I understood all the options available to me and answered every question I had without rushing. Thank you, Daniel, and thank you, First Tech, for making the experience smooth and stress-free.
Reviewer
0 helpful votes
Working with Taaniya Padda has been a joy. She is always well prepared to provide banking guidance and help answer any questions I might have. She explains options thoroughly which I appreciate as it helps me determine best oath forward.
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0 helpful votes
I had fraudulent charges on my first tech credit card on July 4, called them, they handled it. Card was closed and new card issued with different number (So far, so good, right?) Got the new card less than 3 weeks ago, used it at 2 grocery stores and a gas station- literally 3 times total. Yesterday, August 4, new fraudulent charges made of over 2k. I call first tech, the # on the back of the card, explain everything and was told she couldn’t help me, that I would need to call another #, then proceeded to give me THE SAME NUMBER I WAS CALLING HER ON. She transferred me to another person, who spent some time talking with me, but then said if the fraudulent charges get posted, I should call a (seemingly new) number. She asked if I was ready to write down the #, then proceeded to give me THE SAME NUMBER that I was calling her on, the same number that is on the back of my card. I had a text message yesterday from their fraud department with a different number to call, which I called today. After giving them all of my identifying information, I was told I’d need to contact card services. No new information was provided, not even to ask me to review the charges on my account to verify which were mine. I don’t recommend First Tech.
Reviewer
0 helpful votes
I love having FirstTech for my financial needs, folks like Samuel Frutos always ready to jump and help
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Super polite, friendly and fast! Mariah walked me through a convoluted process of token reset in under a minute.
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Amjad has always been an amazing banking representative . Anytime i have reached out with any questions he has go above and beyond providing expertise patiently and in understanding manner. Appreciate you continue service to my banking needs. Thank you
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New member. Process gone smoothly in opening savings/checking account. Looking now to open credit account due to interest rates are lower than my current bank
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My First Tech Premier Financial Representative helped me think through a thoughtful balance to managing cash to maximizing today's yield while preserving optionality. I appreciate the time she took to review scenarios and find one that worked best for me.
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0 helpful votes
Teshia Nelson, was excellent at helping me set up my new account. She quickly resolved the issues I was having and even discovered things I didn’t know about my account. She was knowledgeable, patient, and made the entire process easy. I really appreciate her outstanding customer service.
Reviewer
0 helpful votes
I am glad that I got higher interest than what others were offering at the time, but I wish the process was more streamlined without all the paperwork and follow up designation choices
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0 helpful votes
I needed some specific info regarding ATM usage that wasn't available on the corporate website, so I called their Customer Service 855 line. The CS Support person who answered understood what I needed and was quite helpful. I appreciate her assistance as it made my day's business go faster and better. Thank you, KT!
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0 helpful votes
Nisha was extremely wonderful. Hire more of her clones. It was a smooth conversation and what i considered a complex urgent request, she dealt it perfectly and also provided me additional insights and helpful information for future. Thanks a ton Nisha!!
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It didn't take long to reach a human voice. The rep was very helpful and answered my question quickly and thoroughly.
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0 helpful votes
Evelyn was helpful with entering my issue of not getting the loan cashback reward, but FirstTech can't seem to get this working. So, if you are using rewards checking and expecting the 0.5% loan cashback, check your statement and make sure you are receiving it. They missed the rebate again in August and I'm having to make another request to get it fixed. It's < $10/month but it's frustrating to have to monitor this myself.
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