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FamilyPanda has some really nice personalized gift ideas, But overall, my experience was just okay. Shipping took longer than expected almost 3 weeks and the item didn’t arrive in time for the occasion I planned it for.
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February 2025 I placed a order for a wall couple picture. As of today, April 7, 2025, I have Not heard from the company regarding where is my order? There is no response to several emails.
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The company is doing so well, they respond to emails and do there best with everything you ask them to do. I couldn’t imagine how much more they could do for everyone involved in this business. I just wanna say thank you to everyone in this company.
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I ordered our wedding song printed on canvas with my wife & my picture in the middle; our song was pretty unique and obscure, but the folks at Family Panda did an excellent job with the design - all from just the song title and artist. My wife will absolutely love this when she opens it on Christmas morning. Also, I got a little nervous ordering so close to Christmas, and sent an email asking if it would be on time. Family Panda responded and assured me it would be here a week before, and it was. I am extremely pleased with their product.
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I placed an order on 10/29. Have emailed them several times to find out when it will ship. They have not replied to any of my emails. How can you run a business without customer service?? This is a gift for my parents 50th anniversary which is on 11/10. They have provided no indication as to when it will arrive and no response. Plus they have no # to reach them.
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Since my last review I miraculously received my order a long time after it was due. Missed Father’s Day completely. Although the company have asked if I would remove my previous review (with a discount code incentive, which I decline) I’m instead writing this. The email address is still fake on their site as was the tracking code. I would not use this company again and do not trust it.
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i have yet to hear back from them, there is no customer service number overrall experience is horrible i placed my order over a week ago
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I placed an order on the 6th and today is the 12th and I haven't gotten any response from them yet. What do I do about this and all the money I paid?
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Last Christmas my brother took a screened shot of this and said I want this for my wife... He passed for months later overnight we are devastated... So after finding this and ordering I was so anxious to get this.. When I received this it was so beautiful and great quality so very pleased to give this to my brothers wife from him like he wanted.... I'm speechless and beyond pleased... Love love love it
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Family Panda is a joy to work with. Their art and design staff are not only talented, but very professional, respectful, and open to exactly what I wanted as a finished product. They invited me along on the whole creative journey! FP makes art that is clever, very personal, as well as beautiful. I ordered map art as a gift for my daughter and son-in-law who absolutely LOVED it, and will cherish it for years to come. Satisfied with their products? If I could give Family Panda more than 5 stars, I would!
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Very nice to get along with. They worked hard to get my picture so it wouldn’t be blurry. They emailed me lots of times to help me through the process. I would recommend!
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I loved everything and thank you for reaching out to me so quickly when I saw there was a rip in one of my shirts and you guys sent me another one right away I lobe my portraits ans matching shirts I would order from you again!!!!!
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I was looking for a great gift for an 87 year old friend of the family and I came across a few family tree ish ideas but there was always something to make me second guess. Then I stumbled onto the Family Panda website and my life has officially changed forever. When I placed the order I was instructed there was a scheduled timeline to guarantee their work and delivery. I explained that I would like to have it arrive on her birthday but they couldn't guarantee that. No worries, when I got the tracking number it was scheduled to arrive on her birthday but it arrived 2 days earlier!!!! It is a great conversion piece and I sent out the family panda website to over 20 people that day!!! Your efficiency, professionalism, and thorough turn around time has been such a phenomenal experience.
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I had a great experience with you and your company. I will definitely use you in the future. You were very accommodating with a personal touch. Thanks again.
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Very happy with my purchase and shipping was fast.This was an anniversary gift to my husband.
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Family Panda is incredible and has the best customer service!! I ordered a canvas from them that has one of our wedding photos on it along with the lyrics from our first dance. It was a gift for my husband for our 1 year anniversary and it is PERFECT! I can’t thank Family Panda enough for helping me through the process and getting it to me right on time!! Highly recommend this company!
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I ordered a picture of my wife and I that surrounded with our wedding’s first dance lyrics. This was one of my 1 anniversary gifts to my wife! She loved it and cried. It came out better than I expected. ( 2 thumbs up)
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The picture is beautiful. Only thing that frustrated Me was shipping, they couldn’t find my address according to Canada post. But when hey finally did the frame and picture came very quickly!
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