SD
SALVADOR DEMA
Reviewer
0 helpful votes
Reviews
Deb Steele
Reviewer
0 helpful votes
I always have an excellent experience…
I always have an excellent experience with this company whether I’m using the online site or on person at the store. I’ve been purchasing my eyeglasses at Eyemart Express since 2016.
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NH
Not happy
Reviewer
0 helpful votes
If I could do 0 stars I would
If I could do 0 stars I would. I made an appointment over a month ago. The week of the appointment they sent me a confirmation for Aug 1 at 9am i confirmed. When I showed up for my appointment they said my appointment was for Aug 8th at 9:30am i explain no and showed the person the text of my confirmation. Then they made a poor excuse was the weather screwed up their system. My time is valuable just like theirs and to waste my time because I made sure to be there. Now I have to find another place because they lied and misinformed me which wasted my time.
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HS
Heidle Smith
Reviewer
0 helpful votes
Very easy to place order online
Very easy to place order online. No hassles. Largebselection of frames
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BP
Bryan Pickel
Reviewer
0 helpful votes
Love the total experience!
Easy to order. Price is great. Lower than previous purchases from other providers. Deliver super fast. Great fit and love the style and lenses are perfect.
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C
Coleman
Reviewer
0 helpful votes
The attendant was very unprofessional…
The attendant was very unprofessional and laughed at me on the phone. This facility doesn’t provide wide frames for its population on Medicaid, neither do other stores but doesn’t need to be rude to us especially if we’re going to have to pay out of pocket.
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Y
Yvette
Reviewer
0 helpful votes
I was very disappointed with the…
I was very disappointed with the service. It took over an hour just to pick up my glasses. There must have been about 8-10 customers and four employees. In the middle of all the chaos, two employees get up and walk out for a break or lunch leaving only TWO people to take care of customers. One of the employees was suppose to be helping a customer but instead was just talking about personal things and spent over 45 minutes with this one customer. I will never again use eyemart or recommend them. I was very disappointed to say the least.
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maren retzlaff
Reviewer
0 helpful votes
I have been calling the Onalaska store…
I have been calling the Onalaska store do 5 days to check on my glasses I have called daily all hours of the day and have not gotten the phone answered! What is the deal with this store! I called the Madison location and the picked up immediately
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RL
Ray Langford
Reviewer
0 helpful votes
The glasses fit perfectly and were…
The glasses fit perfectly and were budget friendly. Only issue is when I ordered and uploaded my prescription, it wasn’t there. Staff was quick to resolve and had my order out promptly. 1 note: I couldn’t find anywhere on my account where my prescription was.
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JE
John Erlandson
Reviewer
0 helpful votes
Our experience at Eyemart Express…
Our experience at Eyemart Express started well enough. We had a very nice, knowledgeable person named Susan help us on our first visit when we were getting glasses for my wife. Susan was efficient without making us feel rushed. We left with two pair of progressive bifocals. I ordered a pair of Oakley prescription glasses also with a progressive bifocal lens and premium 1.67 lenses as my prescription is quite heavy. They were $456 and would be done in about a week. We were quite happy. After a couple of days my wife could not handle the bifocals as they made her dizzy and gave her headaches. We decided to make the 72 mile round trip to Eyemart Express to exchange the bifocals for single vision lenses. We arrived on a Friday morning and explained the problem to another Eyemart employee (not Susan) and clearly told her we wanted an exchange, not a refund. She started talking about a warranty issue and said she couldn't offer a refund because it was the managers day off. It made no sense to us but we left and made the 72 mile trip again on Saturday as her headaches were getting worse. We easily exchanged the glasses with Susan and she took good care of us once again. My Oakly glasses with the supposed 1.67 high index lenses were ready within the time frame stated. After yet another 72 mile round trip upon arrival I was shocked to see what looked like extra thick Coke bottle bottoms. Those lenses were at least 3/8 thick! They looked ridiculous. The fact the someone at Eyemart Express thought that was acceptable is amazing to me. They (not Susan) claimed that different manufacturers have different lenses. I’m calling BS on that. I have worn the same prescription with the 1.67 index lenses from different manufacturers for years and NONE of them were even close to the thickness of those laughable aberrations. I got a refund. Bottom line from our experience. If you want a simple, inexpensive single vision product they will probably do the job. But if you have a more complex prescription and need a high index lense I would look elsewhere. And ask for Susan.
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Preacher Fox
Reviewer
0 helpful votes
I was very skeptical about ordering…
I was very skeptical about ordering glasses online. But Eyemart Express relieved all of my concerns. I think I will order a second pair... right now. Very easy process. Zero regrets.
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CD
Customer Dylstar
Reviewer
0 helpful votes
KB
Kevin Burns
Reviewer
0 helpful votes
SD
Shannon Detroit
Reviewer
0 helpful votes
SF
Steven Ford
Reviewer
0 helpful votes
The ordering was quick and easy
The ordering was quick and easy. Just placed order so I am Still waiting for delivery.Hopefully that experience is just as good.
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Ding Bat
Reviewer
0 helpful votes
Went to Eye Mart express in Raleigh off…
Went to Eye Mart express in Raleigh off capital blvd 2 times my gasses are made wrong more than $550 out of my pocket and no refund. Basically I have glasses I cannot use. Will never go there again.
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TC
Trisha Click
Reviewer
0 helpful votes
My expectations were surpassed
My expectations were surpassed! Fast service! Affordable! Great glasses!
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