LR
Laurie Raab
Reviewer
0 helpful votes
Thank you for your patience
Thank you for your patience. You did a great job today. Thank you
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Reviews
BO
Bonnie OReilly
Reviewer
0 helpful votes
I received a e-mail informing me that…
I received a e-mail informing me that my account may have been accessed and not by me. I called 207-221-5000 Extension 1311. I spoke with a young man named John who has the patience of a saint. He explained how things looked on his end and went on to explained that my accounts were safe. He was so patient even though I kept interrupting him because I was nervous. Please give this young man a pat on the back as he really did a great job! my name is Bonnie OReilly and I will be eternally grateful to John.
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D
Debra
Reviewer
0 helpful votes
Long time member with excellent credit…
I have been a member of Evergreen credit union since 2012. I have excellent credit a score of 813, and wanted to get a personal loan to consolidate my credit cards Into one payment. I was told that I would have to close all of my credit cards in order to get this loan. Are you serious?! Anyone who knows how credit works knows that if you close your credit cards out it drops your score tremendously. After all these years, I am going to be closing out my account with Evergreen as they have not helped me or my husband with any type of loan needs in the past few years, even with stellar credit! And it’s not like we have five dollars on the account we have thousands of dollars on deposit with them!
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MM
Michele Meadows
Reviewer
0 helpful votes
Great Service
The gals at Evergreen took good care of us. We've been clients for almost 50 years and have never had a problem.
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LF
Lisa from Maine
Reviewer
0 helpful votes
Best CU, hands down.
Have been with ECU for 35 years. I was also very fortunate to work there. Reached out to Sarah in mortgage department and she was absolutely wonderful. We closed on our refinance, took equity cash out and our interest rate is phenomenal. Thank you to Sarah and our friends at Evergreen ~
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Michelle white
Reviewer
0 helpful votes
We had a great experience with Denise
We had a great experience with Denise! She was very clear at explaining things, she made the whole transaction processes easy for us, and she always had a smile! We will certainly be back to see her for any of our financial needs
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C
customer
Reviewer
0 helpful votes
helpful
I had been unable to get out to do errands and called the bank for help. The person I talked to at the main office was courteous and very helpful in letting me do my business over the phone.
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BG
Beverley Griffin
Reviewer
0 helpful votes
Always an excellent experience!
The staff member who helped me was very kind, thorough and right on point with the answers to my questions. We had a pleasant call, and I appreciated the way I was treated. Overall, an excellent experience.
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CW
Colby Welch
Reviewer
0 helpful votes
Super customer service
Navigating online is a breeze. Customer service is very friendly and professional.
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JA
Jeffrey, Ann M
Reviewer
0 helpful votes
Having great Customer Service
Having great Customer Service, having the willingness to help out with Customers' needs. Thank you
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C
customer
Reviewer
0 helpful votes
Called customer service and she was…
Called customer service and she was great. She stayed late because systems were down and called me back after hours.
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B
BAMBI
Reviewer
0 helpful votes
Shawn was extremely professional
Shawn was extremely professional, personal and cared.
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K
Kristen
Reviewer
0 helpful votes
Quick Response
Quick response. Had an issues Sunday accessing my online banking. I knew there wasn’t much would happen but had sent an email and got a response first thing Monday morning.
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C
customer
Reviewer
0 helpful votes
A bank that still connects with its customers!
I forgot to deposit for an automatic withdrawal from my account before going out of town. It resulted in 3 OD,'s. My fault, not the banks. I called and asked if there was anything that could be done to help. Sean in the Naples branch, listened to my woes and was very compassionate. My husband's been out of work due to knee surgery in the spring and our funds are getting low. He was able to reverse the fees which was a huge blessing! I'm thankful for a bank that still connects with its customers in a small town way!
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LM
Lisa M
Reviewer
0 helpful votes
Every time I call Evergreen credit… outstanding customer service
Every time I call Evergreen credit union for my mother, who is 81, the service is exceptional. Everyone is friendly, knowledgeable, and extremely helpful. My parents always had an account at Evergreen, but we recently are moving all of her accounts from a big bank to your credit union because of the outstanding service.
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S
Spencer
Reviewer
0 helpful votes
Bank with Evergreen!
I’ve been banking with them for years just opened a credit line. Happy A. was very helpful and prompt
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BO
Brien O'Brien
Reviewer
0 helpful votes
Thank you for all your help with my…
Thank you for all your help with my time sensitive matter. Thanks for listening putting my mind at ease during a difficult time. It is nice to talk to a human and get results.
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CB
Cory Burnell
Reviewer
0 helpful votes
Always easy to work with
Always easy to work with and quick to get things done for you. They've kept my finances easy to understand and use for decades
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Jess Foley
Reviewer
0 helpful votes
Christy is amazing !
If there were a Hall of Fame for credit union professionals, Christy Theriault would already have her own wing. From the moment I connected with her, I knew I was in the hands of someone truly extraordinary. Christy isn’t just a loan support specialist, she’s a superhero, armed with compassion, brilliance, and dedication. Her response time is flawless, her knowledge is encyclopedic, and her patience is Saint-like. Christy has guided me through different processes with such grace and clarity that I felt like I was being personally escorted through a VIP experience. She has anticipated every question before I even asked, and her ability to simplify complex information is nothing short of magical. But what truly sets Christy apart is her heart. She treats members like they matter, and acknowledges the emotional impact some situations can cause, while also remaining professional. You can feel her genuine care in every interaction. She doesn’t just help you with your loan, she empowers you, educates you, and makes you feel like your financial goals are not only achievable, but inevitable. If you’re lucky enough to work with Christy Theriault, prepare to be wowed. She’s the gold standard of customer service, and my credit union is infinitely better because of her. Give that woman a bonus, a trophy, and a parade—she deserves it.
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C
customer
Reviewer
0 helpful votes
Jenn Perreault was fantastic.She was…
Jenn Perreault was fantastic.She was professional, knowledgeable, and wahelpful. I would reccomend Evergreen.
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