Col
Reviewer
0 helpful votes
Golf cart thru Equipment Master Grp
I ordered a golf cart thru Equipment Master Group after holding off a couple months, thinking the price was too good to be true. I placed the order on May 28 and was told it would deliver June 18, due to me paying by credit card. Like some others have said, the man answering the phone, sounded like he was from Nigeria, was difficult to understand and his phone kept breaking up like he was outside. He would always promise to call back or email me an answer but NEVER did, after countless calls and emails. The tracking info along with a link, stopped updating on June 12, showing my order in Missouri. The odd thing was when I did not use the link and went directly to the carriers website, my tracking number had no results found. I emailed the carrier, Global Anchor Logistics, with no reply. The final straw was on Jun 22 when I called John at EMG and he started to tell me his credit dept stopped the order due to something regarding my credit. I could not understand what he wanted and asked him to email me what he needed…again, he told me I will get back to you in 10 min. It’s now the next day and nothing. I’m done. Two weeks of no return calls and zero information ….IF they had been in contact with me about my order, I would have waited out the delay but not being given any info is unacceptable….I worked in the freight industry for 18 yrs and never once treated a customer as badly as this. I feel like they fabricated the B/L and never shipped this at all. I sent an email cancelling my order and contacted my credit card company to dispute the charges.
