They charged me $1000 without prior notification. I emailed them within 10 minutes of receiving an email that “my order was filled” they told me they can’t refund me on it. The next day I then received an email stating it was shipped. All of this despite me not even living at the address they sent the order to anymore. As an “apology” they credited me $85 on $1000 I didn’t authorize. This is the worst customer service experience ever. Completely ridiculous that I emailed them immediately and they “couldn’t” refund me.
I started signed up with Enhance around 2024 and was a customer with them since. That was changed up until a few days ago where I switched over to a different brand to get my medication. The customer support has been awful, they don't give me a proper explanation as to why my medication keeps getting delayed or cancelled. I attend all the VC's but one way or another the medication keeps getting cancelled. This is has been an occuring this for the last couple months or so. Not sure what changed internally within this company. They need to get it together, I have people that i referred to Enhance but in the past couple months they seem to be facing the same problems I have had as well. Very sad to see that a company that made the GLP-1 process so easy has now over complicated everything.
I loved my experience with Dr Dina. She was so helpful and patient with me. Unfortunately, my body didn’t tolerate the B12 that is in this drug. I had to go to another company that doesn’t put that in their medicine. I miss EnhancedMD!
I never receive a text or e-mail reminding me that i need to make a virtual visit and or get blood work done. I have mentioned this before. If i do not look on the site and login I wouldn’t know what’s needed. With the pric e I pay n for your product those services should be standard.
Honestly, everything about this company is amazing. They have great customer service. The delivery service is awesome. The price is amazing some of the lowest prices I’ve seen overall top choice
I love that I have a number to text where I get an almost immediate response. I love the NP managing my meds and her concern and that I can also email her to get answers to my questions. I also like the fact that they require periodic bloodwork. I feel well- cared for, however, the only reason I did not give them 5 stars is because I feel their prices are too high. I'm reluctant, but feel the need to shop around and get a better price. If only they would become more competitive with their cost, I would never even consider leaving.
Over all the experience was good. There were minor mistakes but they would take care of it right away. unfortunately they are on the higher end for pricing ,and So I had to find another company.
I legitimately had nothing but problems with this company. From sending out medication that’s supposed to be refrigerated without tracking information. To having wrong dosage on the bottle. To having them continually waste my time. Dont waste your time or money
Company was good. Investigated a few, this was the best feasible option on my low income. Might have got in on their ground floor, but my initial shipments came from a Florida compounding pharmacy, then it switched to SoCal. Honestly, I've never have had a good shipment. The FedEx insular packaging and their lame cold pack never did the intended job. Medicine arrived hot, which made me skeptical and uncomfortable. Especially because we're literally not getting the real meds, just some compounded stuff, and who knows what's really in that? My first tele med person seemed great, first two calls, but then she shamed me for losing 10, not 8, lbs in a month. Don't shame me bish! Encourage me, say I've done well, I might want to slow down, but don't try to belittle me for doing well!. Yeah, so she shut my dose down, made me plateau, and honestly lose what was a personal high, doing well, and feeling good, good feeling gone. Actually i stopped the meds, she didn't give me the dose I required, so I wasn't actually losing any more weight. I bowed out. Ah, but then the weight gain crept back on, grr That's not what they tell you at all! You're in these meds for life! The commercials even say that now, in the fine print, for Semiglutide as a whole, if you stop the medication, you will regain the weight. I did start back up, after I started regaining weight, I was panicking. They had reconstructed their dosage plan, to 2 shots a week, at a 2.5 dose. That was better frankly. Because the 3.5 max dose, once per week, left your body waning on compliance, and leaning back to being hungry towards the end of the dose. I appreciated the new and evolving guidelines, and had high hopes for renewed affects and results. Unfortunately, wow, these meds worked great the first time around, but not so much on subsequent. I was one of the unfortunate ones that had Tachycardia, my heart rate really ramped up if I used these meds. That was scary and awful. Literally, the worst thing for my mental state, aside from the physical aspect, is being fat. I don't care about my excuses. I, like 95% of people, have extenuating circumstances, but man, it tanks my mental health being heavy. And I was willing to pay the $249 per month, on disability, only making 1100, to do this for me. Let's be honest, if I'm sane, I will do better in all aspects of life. This has wide reaching and an intense impact on every facet of my life and image of self worth... Please realize that you might have to be on these meds for your whole life to sustain the weight loss. Yes, initially, it's wonderful to have your bodys, hey, I'm full, sensor working great! But if you stop, for me, it reset with a literal, no holds barred, you will never be sated again or full!!! I could cry. I am devastated. I've gained back 75% of the weight. These injections give you anorexia and constipation, beware. You stop, you gain weight back. Better yet, your bodys' full sensor, at least for me, is broken, damaged and you can eat all day long and never fill the void. The nurse, or whomever, CCRider, was so great the first tele health thing, then she didn't even remember that she liked me and found what I said interesting, just keyed in on me losing 2lbs a week, which in a long month is 10 lbs. Dude, don't shame me, just encourage something of a shift. I ended up not restarting with this company, chose a better deal, which was a first month coupon thing unfortunately. But man, they dealt with I wanna say Red Rocks pharmacy? Those folks knew how to create, package and ship medicine that arrived perfect, in 100 degree weather here, hotter there, still cold. Top of the line packaging, compounds and company. These guys use their new compounder out of SoCal, but I've received literally too hot to touch vials of medicine. Sure man, call it ok, meh, sub par, and don't put heat sensor strips in the package for medicine compliant shipments, like other companies do. Dealt with this company for over a year. Yes, initially
I have been a patient/customer for 3-4 months now and this is my second raving review. I missed my 90 day required appointment with a provider because life gets busy and things happen. However I was able to quickly schedule with Janine who is absolutely amazing! She was able to personalize a plan for me as well as refer me to the nutritionist to help me get the most out of this experience. Every time I have a question Nikko the most wonderful support staff answers all my questions within 24 hours. He even tells me he will personally take care of my orders, making me feel assured and confident I will get my meds on time. They are expediting my medication to ensure I will not have a lapse between injections. Though it was all my fault for forgetting to meet with a provider, everyone has been quick in making sure I stay on track! I highly recommend anyone deciding between all the different companies to choose enhance!
I got a message about the results that were needed - as I just had a yearly Dr. visit and sent them my bloodwork results. They needed two more readings of items not tested. So I drove an hour and 20 minutes to get them. Two weeks later I got an e-mail that there was another test I needed. So now I have to find the time to do that when it could have been done in the same trip.
I appreciate all the helpful people I have encountered with enhanced MD. Everyone was very kind. I do wish the first person I talked with was a little more informative and allowed for questions. All though he was very nice he seemed to have alot going on and didn't have time for questions. Like his schedule didn't allow time for questions. Otherwise it has been a very pleasant experience so far.
They make signing up very easy and explained everything clearly so you understand and answered any questions I had.. My virtual appointment with the nurse also went very well. I've never used a syringe before but she made it a breeze to understand. Everyone has been so helpful and very professional. I wasn't nervous at all and thanks to everyone at Enhance MD. I will definitely recommend you to others!!!
