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Traveling with Enchanting Travels is like having a babysitter help you every step of the way. From planning, to while you are traveling. We are repeat customers and plan to repeat it again! Highly recommend!
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This is the second time we have utilized Enchanting Travels to plan trips. Extremely professional and helpful; they truly have exceeded our every expectation.
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They put together an awesome itinerary for an Italian trip.
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I am so thankful we used enchanting travels to plan our trip to Banff. Our travel consultant helped us decide what type of activities we might enjoy and was very knowledgable about the location. She presented an itinerary and helped us make changes to suit exactly what we wanted. It was such a relief not to have to make all of the reservations myself. Once on the trip, our trip coordinator was prompt to respond to any questions we had. Lastly, the app we could all use on the trip had all of the information we needed in one place!
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SAMARA WAS EXTREMELY PLEASANT, KNOWLEDGEABLE AND VERY HELPFUL ASSISTING US WITH THE PLANNING OF OUR PORTUGAL TRIP. SHE IS ALSO VERY ORGANIZED KEEPING OUR ZOOM CALLS CONSISTENT AND ON TRACK. SHE TOOK A PERSONAL INTEREST IN OUR PLANNING. OUR TRIP IS NOT UNTIL SEPTEMBER AND I KNOW SHE WILL MAKE HERSELF AVAILABLE BEFORE OUR TRIP TO MAKE SURE EVERYTHING IS ON TRACK AND IN ORDER. THANK YOU
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Akshay was GREAT!! Very friendly, polite and extremely helpful! Please give him a bonus...and a raise!! I compared the price to another company and Enchanting Travels was about $2000 cheaper.
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4-5 stars for Anna! Your travel agent Anna is excellent. Your software is awful. If I could give it a zero I would. No one should have to remove their VPN to get access to your website. You are forcing me to downgrade my security by forcing me to turn off my vpn in order to access your website. That is not good. (Think about this: say I have to access your site from a hotel room or restaurant public wifi? You want me to remove VPN when I am using public wifi? Not good.) You should get this changed asap. No one should be forced to use google meet. Present your customers options. (Anna and I found a different non google way to chat.). You should have more options for your customers to meet. ie Zoom which is cross platform and any browser will work. Your software should be cross platform, any browser should work not just chrome. Every time I tried getting the link to work it ended up asking me to sign up for a google account before I could access the link. What is that? I don't want to sign up for a google account. I finally ended up having another person on the trip send me the link which I popped into Safari and it worked. That's not my first choice but it worked. Who would want to use Google: a panoptican browser and AI slop ridden search engine is beyond me. There are much better choices. There are other problems but that's enough for you to tackle.
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Kristen Harvey is amazing. Very knowledgeable and helpful. We are so excited for our trip.
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2nd trip with Enchanting Travels, (Peru and Switzerland) Truly appreciated their team organizing and managing the logistics. They made the trip easy to navigate and planned outings with a toddler in mind.
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Enchanting made our trip to Africa to celebrate our 40th anniversary a grand adventure! Anna listened to our travel ideas/requests and created an exceptional itinerary for us. Meghan coordinated the details of our trip and answered all our questions. She even made special arrangements to help us celebrate the occasion. We were always met and guided on time and courteously. The camps and activities were all outstanding! All the details were covered. We just got to really enjoy our adventure!!
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Alison has been great during the planning process, tweaking the trip several times as our plans were modified. She was very easy to get in touch with and very responsive.
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Samara asked excellent questions to help meet our expectations. She listened and responded extremely well, and was a joy to collaborate with. She was patient, knowledgeable, very helpful, proactive and anticipatory, and not shy about offering great ideas and suggestions. I only hope our actual trip is as positive an experience!
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The East Africa trip that Enchanting Travels arranged for our group of four people was incredible in every respect. The logistics were flawless. The camps were each uniquely beautiful with delicious food and highly knowledgeable guides. The animal activities that we saw were unusually rare. This was our fourth trip with ET and we’re now talking about where we’ll go next with them.
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Bo West was very helpful as we planned our trip to Argentina and Brazil. He listened and made the needed changes as we explained our specific travel needs. Appreciate his efficiency as well.
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We used enchanting travels for a trip to Peru for our family with 2 adults and 3 kids. They did an amazing job with the planning and execution. It started with the thorough explanation of the itinerary and that continued when we started our trip in Peru. All of our guides were so well informed and made our travel experience so easy. This has Definitely upleveled our travel expectations going forward.
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Alex did a fantastic job over several hours reviewing our needs and helping us plan a great 25th wedding anniversary trip to Italy. He was personable and extremely knowledgeable. Highly recommend him and Enchanting. Can't wait to go on our trip!!
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Experienced agent (Anita), understood what we wanted, made great suggestions. Very fast turnaround.
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Mr. Bo Crew went above and beyond to satisfy my family's needs for our overseas travel. He was very interested on our likes and dislikes to ensure we would have a great experience.
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Our travel consultant is awesome. Very prompt on phone calls and sending itineraries to us. Gave us some heads up on what to expect with payments. Assured us that she is a phone call away.