Reviewer
0 helpful votes
They have been unfriendly and unprofessional to the point where I felt compelled to take legal action. There customer service and returns policy falls very short of social standards.
Reviewer
0 helpful votes
Asif and apprentice called out to repair our ESHP, faulty water pump was replaced under warranty. Good service no problems all working fine.
Reviewer
0 helpful votes
Absolutely brilliant from start to finish. Nick was fantastic, efficient, friendly and really knowledgeable about his products. From our initial conversation to fitting of our ac units (which in themselves are fantastic) was 2 days. Absolutely fantastic company.
Reviewer
0 helpful votes
Great customer service. Had the pleasure of speaking with James in the office, very knowledgeable, very friendly, and reassuring. Looking forward to the installation.
Reviewer
0 helpful votes
The customer care from this company is very poor and there is a wilful lack of communication. There was a fault with the Ecocent product. The engineer who had previously fitted the system was poorly advised to fit multiple expensive replacement parts which arrived with no paperwork. Their uncohesive advice and poor communication left my elderly mother with no hot water or heating for a number of weeks and repeated, expensive parts and call outs from the heating engineer. Despite numerous attempts through both email and phone calls they refuse to address the issue, preferring instead to fob off with promises of we will get back to you by close of day - which inevitably doesn't happen. Such a shame that this product is not supported by good customer care and a robust department to deal with faults and issues when they arise with their products
Reviewer
0 helpful votes
Service appointment Asif and his apprentice came to carry out a service. It was all done efficiently and effectively. It was tested and explained throughout. He also checked the system for leaks due to pressure changes. Asif is very professional and is able to explain how the systems work in a way that the customer can understand. I’d recommend and know that this high standard will now be maintained going forwards.
Reviewer
0 helpful votes
Eco-Cent Service Initial phone call to Pat & further e mail contact with James (office Co-ordinator) were all dealt with in a quick & friendly way. Asif the Engineer came out to carry out the works & was very pleasant to deal with & carried out the works efficiently.
Reviewer
0 helpful votes
Very happy with the company. Have had their products installed for a few years and not missed a beat. Got my system serviced from Asif and H, they were very professional and clean.
Reviewer
0 helpful votes
Asif, their new senior engineer is excellent. He services our Ecocent HW system and two Ecocent Air MVHR’s very well and gives a very good explanation of how they work. Very happy.
Reviewer
0 helpful votes
I just cannot get any help. Nothing. Apart from refusing to install after I bought their kit things just get worse and worse from Nick and Co. 1. I have their Ecocent, which was supplied with a manual that wasn't representative of the operation through the control panel. 2. One of the sacrificial probes started to leak from the seal, so asked for a replacement (should be under warranty. No help. Nothing sent. Zip. 3. Needed to make some setting adjustments. Asked for updated manual. Nothing. It's so poor it's probably reportable to standards!
Reviewer
0 helpful votes
Had my existing ESP system serviced by ESP on Monday. Coming back to the property on Friday, I find that during the service they have caused the cylinder to leak. (In their own words, ”seems it wasn’t tightened enough”.) No offer to rectify the situation, just suggesting that my (non existent) husband should help me. Also still haven’t received a service report, only a proforma for replacing the entire system. So far no response regarding what service schedule, noise levels or warranty the system would have. Have now cancelled my installation date and called an emergency plumber to fix their mess.
Reviewer
0 helpful votes
I can’t praise this company enough efficient 10/10 Politeness 10/10 Cleanliness 10/10 I have been a week without an air source heat pump and hot water tank. All was sorted and working in a day. The team of guys that came worked flat out and then explained in detail how to work everything. I would recommend Earth save 100% Thank you Asif and little H.
Reviewer
0 helpful votes
The team were careful, very tidy and informative in getting a heavy combined water heater water storage tank installed on the third floor.
Reviewer
0 helpful votes
We had our annual service from Earth Save and have to say the work carried out by Asif was first class. This was a massive improvement on our previous experience and Asif provided really helpful advice and recommendations for the efficient operation of our system.
Reviewer
0 helpful votes
A replacement Ecocent tank fitted by two fantastic engineers. Friendly, efficient & tidy! Asif and Nevil took their time in explaining the workings of the new tank - do's and don'ts and made sure that all was up and running before they left.
Reviewer
0 helpful votes
Great experience with Earth save products from supply to sign off! excellent service with outstanding knowledge. A super service with smooth final paperwork sign off, for our grant. Would highly recommend!
Reviewer
0 helpful votes
This is our second ASHP from ESP we changed the first due to the masive tech improvement made in them . The original was still running strong after13 years. The Greenline R290 inverter ASHP is performing exceptionally well at a considerable saving approx 5000kw over the year. It stays defrosted easily and is quiet. First class dealings with the team and great back up service. They are exceptionally knowledgeable about heat pumps I can't recomend them enough.
Reviewer
0 helpful votes
Excellent service and product. The air source heat pumps are a beautiful design and run efficiently and quietly. The 365 days/year online support is extremely good and reassuring. We had a minor issue which was resolved quickly and professionally and I felt my view point was listened to and the issue was resolved. Nick is very polite and helpful and I found the engineers were excellent and efficient.
Reviewer
0 helpful votes
Reviewer
0 helpful votes
We built a new Eco home and wanted to install a GSHP and MVHR. It has very frustrating initially, there are a lot of firms who don't want to be involved in these new technologies or give poor advice. Earth save products saved the day! Extremely knowledgeable and helpful, Steve even expertly fitted and commissioned someone elses MVHR that I had purchased from a firm that clearly didn't know what they were doing. If you want the facts, go to ESP.
Page 1 of 2