Sign in before writing a review. Keep personal details out of your feedback.
Sign in to write a reviewReviewer
0 helpful votes
Great customer service! They were always available to answer my questions immediately. I also had a unique shipping situation and was helped navigate that to best fit my needs. The owner himself at one point reached out and let me know he was available if I had any questions.
Reviewer
0 helpful votes
Got my fireplace quickly and in perfect condition. Owner was very responsive with any questions I had.
Reviewer
0 helpful votes
Got my fireplace quickly and in perfect condition. Owner was very responsive with any questions I had.
Reviewer
0 helpful votes
Reviewer
0 helpful votes
Reviewer
0 helpful votes
Wonderful service and very fast shipping. Had one issue with FedEx and was resolved quickly
Reviewer
0 helpful votes
Wonderful service and very fast shipping. Had one issue with FedEx and was resolved quickly
Reviewer
0 helpful votes
Super helpful and knowledgable. I found my perfect fireplace after searching for two months online.
Reviewer
0 helpful votes
Super helpful and knowledgable. I found my perfect fireplace after searching for two months online.
Reviewer
0 helpful votes
Joe Manthey has been nothing but a professional, hard working gentleman. My latest experience with him (owner) was a case in point. I hadn’t realized that the Oasis cabinets were discontinued until it was almost too late. Joe went the extra mile to track down the five pieces I need to complete my outdoor Kitchen. He took the time to call around the country and get other suppliers to ship these five pieces to me, I can’t thank him enough and I highly recommend Dreamwood for all your BBQ related needs. He will work with you to your ultimate satisfaction.
Reviewer
0 helpful votes
Joe Manthey has been nothing but a professional, hard working gentleman. My latest experience with him (owner) was a case in point. I hadn’t realized that the Oasis cabinets were discontinued until it was almost too late. Joe went the extra mile to track down the five pieces I need to complete my outdoor Kitchen. He took the time to call around the country and get other suppliers to ship these five pieces to me, I can’t thank him enough and I highly recommend Dreamwood for all your BBQ related needs. He will work with you to your ultimate satisfaction.
Reviewer
0 helpful votes
Joe provided excellent customer service by answering all questions I had to help us make the best purchase decision
Reviewer
0 helpful votes
Joe provided excellent customer service by answering all questions I had to help us make the best purchase decision
Reviewer
0 helpful votes
Reviewer
0 helpful votes
Reviewer
0 helpful votes
Reviewer
0 helpful votes
Reviewer
0 helpful votes
Good phone call with salesperson/owner. Product arrived timely. Product had dust inside due to storage and/or transportation, and had small scratches inside which was deemed to be a manufacturing issue and not impact product performance. The salesperson promptly addressed my questions and concerns, Product is working properly and as expected.
Reviewer
0 helpful votes
Good phone call with salesperson/owner. Product arrived timely. Product had dust inside due to storage and/or transportation, and had small scratches inside which was deemed to be a manufacturing issue and not impact product performance. The salesperson promptly addressed my questions and concerns, Product is working properly and as expected.
Reviewer
0 helpful votes
Truly exceptional experience. I was in need of a replacement grill quickly for a party the following weekend. The Dreamwood team told me they’d do everything in their power to get the grill to me quickly. I ordered it Sunday night and it was on a truck and headed my way by Monday evening - mind you, this was a 450 lb grill that required freight delivery. The grill got here ahead of schedule, and they called me a few hours after delivery to make sure everything was as expected. In a world where service feels increasingly lacking, my experience with Dreamwood was a breath of fresh air. They have a customer for life.
Page 1 of 5