Jesse Jensen
Reviewer
0 helpful votes
Kind, prompt customer service
Easy to use the customer service to fix an email issue.
Report a concern
Reviews
C
customer
Reviewer
0 helpful votes
Naresh Waghela
Reviewer
0 helpful votes
Great support, 2 years and counting
I have been using DreamHost for almost 2 years now, overall experience has been good. Took their 3 year hosting plan, no major issues till now. I am not very technical so sometimes I get confused with settings and backend stuff, but their live chat support usually helps me sort it out without much wait. Pricing is decent for what you get, though I wish some things were a bit simpler to understand on my own. Been sticking with them for 2 years so that says something.
Report a concern
George Pottanat
Reviewer
0 helpful votes
Quick and prompt answering fixing my…
Quick and prompt answering fixing my wordpress site back up to speed within 30 minutes. Will continue being a customer because of their continuous, consistent support.
Report a concern
LK
Larry Kirby
Reviewer
0 helpful votes
RESOLVED: Wordpress Plugin auto-update not working
I had a problem with our Wordpress plugins not updating automatically as they were set to. The alert used some techno language I didn't understand, so I reached out to Dreamhost, my webhost provider for help. Yesid with Dreamhost promptly identified and solved the issue and now automatic updates are working properly. I'm very please with this support, and the multiple different support sessions with Dreamhost support folks!
Report a concern
M
MBJ
Reviewer
0 helpful votes
Yesid G made the support incident easy…
Yesid G made the support incident easy to solve quickly.
Report a concern
Regis PERRUCHOT-TRIBOULET
Reviewer
0 helpful votes
I strongly recommend avoiding…
I strongly recommend avoiding DreamHost. My VPS has suffered repeated stability issues despite having very low-traffic sites and using Cloudflare on all sites. DreamHost’s explanation does not match the reality of our setup, and the service has not delivered the reliability expected from a managed VPS. The support responses have felt generic and unhelpful, with little practical value and no proper resolution. If you run business-critical websites, I would look elsewhere. In my experience, this has been frustrating, costly, and far below the standard promised
Report a concern
C
Chris
Reviewer
0 helpful votes
Dreamhost started out awesome but has turned evil
Dreamhost started as a very awesome company. I signed up for a VPS around 2008 and things were fairly smooth for many years. Support was (¡past tense!) first rate. At some point, they started noticeably changing for the worse. They did everything they could to get me to move to a different plan. They would force-upgrade PHP versions which forced me to refactor codebases and upgrade other packages which would break my sites. Then, they told me they would no longer allow me to keep the plan I had and forced me to pay extra to keep the last version of PHP they wanted me to stay on. Keep in mind, these are all virtualized instances. The whole time, I ran very low bandwidth and very low demand services. It cost them very little to keep me on. I soon after changed careers and had no need for most of the stuff I had on there but did not want to lose anything. So I kept paying. What was critical to me, however, was the custom domain email I had hosted with them. This past spring, I suffered some financial hits and fell behind on some payments. Dreamhost included. They did alert me my data was at risk of being lost. A couple of months behind, I finally paid the outstanding bill. All my email was gone. They didn't even tell me it had happened. They had no idea what had happened. I discovered it simply by launching my email client, which synced with their SMTP service… and… promptly deleted EVERY SINGLE EMAIL I had stored in that account all the way back to before 2010!!! I contacted support and they said there was nothing they could do. How does a major hosting company not retain backups of everything in case something bad happens? How does a major hosting company not wait at least 6 or 12 months… and not provide several clear warnings about a deletion date, including a 7 day and 24 hour warning… and exact itemization of what would be deleted (MySQL data… VPS files… email…) on the specific date? It's honestly mind-boggling. I could even understand them saying "look, we have a data restoration policy if your account lapses and you have to pay a support fee to restore some types of data" Nothing of the sort. Fake sympathy oozed from their support person. Fake passive aggressive apologies. A shrug off. Oh well, sucks for you! But we're upbeat happy support people and we wish you all the best!! And the whole time they were getting paid handsomely to provide nothing but some modest storage space, basically. No servers were being hit. No websites were operational. No MySQL databases were being queried. This company has become rotten to the core. No one there actually gives a crap about their customers. Decades of being a loyal customer? Whatever. I gave them referrals and always said they were great. Whatever. They don't care. Stay away from this company! At least other hosting providers don't pretend to be wholesome and friendly. At least other hosting providers provide clean GUIs and clear terms and guidelines; clear emails with clear cut off deadlines and clear consequences. Truly a miserable experience.
Report a concern
Dave Bonta
Reviewer
0 helpful votes
Dreamhost tech support is the best
Dreamhost tech support is the best. Other webhosting companies won't let you talk to a real person before forcing you through the AI guantlet, and may take hours to respond. Dreamhost gives you the option of text or email and responds within half an hour. And for affordability, it's hard to beat. That said, you do have to know what you're doing. There's not a lot of hand-holding. Honesty compels me to admit that I was prompted by the friendly guy who solved my problem to post this review. However, I had already been thinking I should review them somewhere when his email arrived. So rest assured this is my genuine opinion! And I am a real person, albeit one increasingly wondering why I do all this when most of my website's visitors are bots...
Report a concern
J
Jeremiah
Reviewer
0 helpful votes
Stay far away from their AI website builder (remixer)
I signed up with them over a month ago. It has been nothing but issues and excuses from day one. Their new AI model is the worst I’ve dealt with by a huge margin. The worst part of the entire experience is that they charge you per use via AI credits to build out your website that they are hosting. You ask it to complete a task, it will fail, then they deduct from your credit balance. You try again, same result. After 4-5 attempts, you have to contact CS which is all done through chat and they put in a ticket which is never resolved. I currently have several large glitches/bugs in my site that no one there can figure out how to fix. My preview hasn’t worked since almost the first day. Etc etc…..They rushed the AI website builder to market and are charging us the customers to do their R&D for them. It is absolutely absurd. Stay far away, you have been warned!
Report a concern
Y
Yekusiel
Reviewer
0 helpful votes
One star is far more than they deserve
Dreamhost is by far the very worst company I have ever worked with any capacity. I was with them for years and referred multiple customers to them. One day, they emailed me out of the blue that they're terminating my account. They also immediately took my main website offline without warning. Despite asking, they never gave me an explanation, and refused to put it back online for even a few minutes so that I can migrate it to another server. This caused me significant downtime. My website had previously ranked #1 on Google. I lost that position because of them. Again, they couldn't even be bothered to EXPLAIN themselves. They literally wrote me verbatim "We do not need to provide any explanation as to why we terminated your account." Some time has passed, I just reached out to them again to discuss this, and they couldn't even be bothered to dignify me with a response. Despicable way to treat a long time loyal customer. Shame on you Dreamhost.
Report a concern
CM
Cali Miller
Reviewer
0 helpful votes
Above and beyond
A third party registrar suspended my domain, and gave me no options to communicate with them. I thought my domain was lost. But Freddieraida took charge and advocated for me, going above and beyond to get the domain back. Thank you Freddieraida, for your excellent customer service. You are what makes DreamHost great.
Report a concern
B
Bob
Reviewer
0 helpful votes
Very prompt response
Very prompt response although it probably would have been better if the original E-mail had contained the information I needed so I didn't have to inquire about it but, overall, I got the information I needed very promptly and that's the important thing.
Report a concern
V
Vicki
Reviewer
0 helpful votes
Tech support is excellent
Tech support is excellent. If you can't get an answer from the AI chat, the actual people know their stuff and can explain in an understandable way and get things fixed.
Report a concern
Tim Schneider
Reviewer
0 helpful votes
DreamHost is Awesome
I have 4 websites with DreamHost and they are awesome. Fair pricing, outstanding service and support, and a very responsive platform. I would highly recommend DreamHost to anyone. Great service.
Report a concern
PH
PETER HOPKINS
Reviewer
0 helpful votes
I definitely recommend dreamhost.
I have been with Dreamhost for almost 30 years, on and off. I've had dedicated servers and I've been on a shared serving downtime is virtually zero. Communication is very good and the price is very competitive if ever I've had a problem in the past, I've submitted a ticket to their admin and they've sorted it out very quickly. I definitely recommend dreamhost.
Report a concern
A
Alexis
Reviewer
0 helpful votes
The best to HELP you and give advices.
The best to HELP you and give advices. They are called "The DH Support Dream Team" since I know it from 2005.
Report a concern
TL
Teddy Laich
Reviewer
0 helpful votes
Seamless hosting, superb support
The hosting is seamless and steady and when I had a problem with my email the IT staff had it figured out super quickly!
Report a concern
Charlie
Reviewer
0 helpful votes
The Best at Everything
Hands down the best tech support in the business! Hmmm, they are the best at everything actually!
Report a concern
Mother And Daughters
Reviewer
0 helpful votes
Exceptional support, When we needed the most
I can't thank the DreamHost support team enough for the outstanding help they gave us. Due to an issue with our online payment, we unintentionally missed our monthly hosting payment, and our account was suspended without us realising it. After we made the payment, our website still wasn't working. We then learned that, according to the policy, if an account remains suspended for more than two weeks, backups are no longer available. At that point, I felt completely helpless. I didn't have anyone who could rebuild and upload the website again, and I thought we had lost everything. I contacted the DreamHost support team, explained our situation, and they immediately stepped in. Within just a few hours, they managed to restore our website and get it back online. Their quick response, professionalism, and genuine willingness to help made all the difference. Thank you, DreamHost, for going above and beyond to help us when we needed it most. Your excellent customer support has earned our trust and appreciation. Highly recommended!
Report a concern
Page 1 of 3