RA
Robert and Sara Sturtz
Reviewer
0 helpful votes
Good communication
Good communication, knowledgeable people, good follow up, competitive pricing
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Reviews
JF
John F
Reviewer
0 helpful votes
CB
Clifford Birdsong
Reviewer
0 helpful votes
I was told it would take a week to 10…
I was told it would take a week to 10 days to repair and return my hearing aids. It's been two weeks and have not received a notice of return yet!
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G
Guillermo
Reviewer
0 helpful votes
I did not receive the invoice that I…
I did not receive the invoice that I asked of several people in your company. Otherwise the hearing aids are perfect and arrived promptly.
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KS
Kaye Suchmann
Reviewer
0 helpful votes
Delivery was fast and product was well…
Delivery was fast and product was well packed. I appreciated the follow up call to address any concerns.
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B
Bill
Reviewer
0 helpful votes
Customer Service..Fast
Customer Service... Fast response and quick shipping solved my problem
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DT
DON T
Reviewer
0 helpful votes
I needed a part for my 18 month old…
I needed a part for my 18 month old Phonak hearing aids. Direct Hearing quickly shipped the part under warranty.
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MS
Marc Staffanell
Reviewer
0 helpful votes
RM
Randy McElfresh
Reviewer
0 helpful votes
MW
Melody Wojcik
Reviewer
0 helpful votes
This was my first set of hearing aids…
This was my first set of hearing aids did not know what to expect. Answered all of my questions and I’m good so far
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MC
Michael Cotter
Reviewer
0 helpful votes
Customer Service immediately identified…
Customer Service immediately identified problem. Issued call tag. Sent in received back correct and operational. In two weeks . Thank you MC
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GM
George Montoya
Reviewer
0 helpful votes
C
Chris
Reviewer
0 helpful votes
Fast and Easy
Fantastic service. Although I do recommend getting a fitting at a local provider. I opted out of the remote service because I wanted a Real Ear Measurement.
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ES
Edward S
Reviewer
0 helpful votes
PAY ATTENTION TO DETAIL!!!
The response time and courtesy of the customer service person was five=star. Whomever packed and shipped the item I had requested gets 0-stars. The invoice that came with the product was correct but the receiver listed on the invoice was not, repeat not, the receiver in the box; ergo, I needed to reorder ... all I can say is "ATTENTION TO DETAIL WILL EARN YOU 5-STARS ANYTHING LESS IS HUMBUG!!!
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AP
Anna Parris
Reviewer
0 helpful votes
It took a long time to talk to someone…
It took a long time to talk to someone and set it up
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LB
Linda B
Reviewer
0 helpful votes
KH
Keltysue Harris
Reviewer
0 helpful votes
Helpful when I called and supplies were…
Helpful when I called and supplies were received promptly. Thank you.
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Sylvia Goodyear
Reviewer
0 helpful votes
Took too much time
I returned the hearing aids on June 24th, on July 10th I received this evaluation. I received the hearing aids on 7/23. Had I not kept my last hearing aids, I would have been nearly deaf for a full month. Some of your clients would not be so fortunate. My experience through my audiologist had been a 1 week turn around. My original contact, Luke, was very courteous and helpful. This is not a reflection on him.
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