C
customer
Reviewer
0 helpful votes
Angie was great to work with on…
Angie was great to work with on scheduling and payment and Leo was great as the actual driver and pick up service
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Reviews
M
Martin
Reviewer
0 helpful votes
The individual who pick up was very…
The individual who pick up was very efficient and polite
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MF
Mike F
Reviewer
0 helpful votes
They were fantastic every step of the way
They were fantastic every step of the way. From the beginning working with Angie to have everything set up. To when the driver came and picked up. The team was great.
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J
Janene
Reviewer
0 helpful votes
It took 2 months to get rid of the oil…
It took 2 months to get rid of the oil barrels. Appointments were made and no one showed up to remove the oil. Another driver came but had no was to load the oil into his truck. I had to move the oil off the property. After that they finally had a competent carrier company come load the oil who had special equipment and tools to move the oil barrels. I do not recommend this company.
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DS
doc skinner
Reviewer
0 helpful votes
SS
SolarOn Services
Reviewer
0 helpful votes
Pickup was on time
Dimensions was able to adjust the pickup time due to delays on our end, Thank you. Also quick and friendly responses when I asked for assistance.
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AS
Arad Shemirani
Reviewer
0 helpful votes
Nelson handled our disposal better than…
Nelson handled our disposal better than anybody else could have in this world. Their company is so professional on time and extremely reasonable on price.
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CD
Cathy Dickinson
Reviewer
0 helpful votes
The whole experience was excellent
The whole experience was excellent. From phone relations to the pick up. Excellent customer service. 10 out of 10 in all categories. Highly appreciated 👏
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R
Ricardo
Reviewer
0 helpful votes
It took more that 2 moth they come to…
It took more that 2 moth they come to pick up our matter and when I tried to contact them by phone or email they never reply to me.
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JW
James Welch
Reviewer
0 helpful votes
Never received the certificate of…
Never received the certificate of destruction. Paid over $9,000.00 to get the property properly disposed of and supply the certificate of destruction. It’s been over 6 months and nothing. I used Dimension before and had good service and a certificate of destruction to finalize business. Hope to see it soon
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GABRIEL TORRES
Reviewer
0 helpful votes
Whats your plan?
Let me be very clear about what happened here, because the public — especially other small business owners — needs to know. We performed contracted services for Dimensions. We showed up, we did the work, and we invoiced them. What happened next is a textbook example of how a company can completely take advantage of small businesses that don't have the legal firepower to fight back. Here's the timeline: We completed the job and submitted the invoice. ✅ We followed up. They said "it'll be a couple of days." We waited. 🕐 We followed up again. Now it's "a couple of weeks." Still waiting. 🕐🕐 We followed up again. Now they need "a couple of months." Still nothing. 🕐🕐🕐 We tried to follow up again — and now we can't even reach anyone. They've gone completely dark. 🚫 That is not a billing delay. That is a company deliberately running out the clock on small vendors hoping you'll either give up or disappear. We are a family-owned business. Every dollar we earn goes directly back into our crew, our equipment, and our families. When a company like Dimensions pulls this, it doesn't just hurt our bottom line — it threatens the livelihoods of the people who work for us. This is predatory behavior toward small businesses. Full stop. To Dimensions: You received our services. You owe us for those services. The fact that you are now unreachable is not an accident — it is a choice. And we will continue to make that choice very, very public. To other small businesses and vendors: Do NOT work with Dimensions without getting full payment upfront or a signed contract with clearly enforceable payment terms. Better yet — don't work with them at all. This company does not honor their obligations and they will waste your time, string you along, and ghost you when it's convenient for them. We have documentation of every attempt to contact them. This review is just the beginning.
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Brittany Rice
Reviewer
0 helpful votes
They were flexible with changing dates…
They were flexible with changing dates for pick up, and team communication was great through the process.
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C
customer
Reviewer
0 helpful votes
The booking process was…
The booking process was straightforward, and communications were prompt. The team including the driver were helpful and friendly.
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MC
Michael Carlsen
Reviewer
0 helpful votes
They performed as expected and…
They performed as expected and communicated well through the process.
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C
customer
Reviewer
0 helpful votes
We have a date scheduled and the driver…
We have a date scheduled and the driver never comes on the day promised.
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C
Christie
Reviewer
0 helpful votes
J
Jenn
Reviewer
0 helpful votes
I would give zero stars if I could
I would give zero stars if I could. I had a date and time scheduled for my mattress pickup; Friday at 10am. I live in a studio, so did not put my mattress out until just before 10am. By noon no one had arrived. I messaged the service and was told it would be taken care of. At 3:15pm I messaged again and was told there was an emergency and my mattress would not be picked up that day. I could not bring my mattress back inside as I no longer had room for it. I was told someone message me to reschedule-that was not true, nobody contacted me to reschedule. I was then told it would be picked up the following day, between 2-3pm. I was not picked up the following day, and no one contacted me, even though I had received notification that it was assigned to someone. The mattress was finally picked up on Monday, after 12:00pm. Horrible experience. Why assign dates and time if you’re not going to adhere to them?
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CL
Carolyn L
Reviewer
0 helpful votes
Great service from the entire team!
Scheduling was a breeze. Nelson Kin and his team were professional, courteous and accommodating!
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TJ
Tim Jarvis
Reviewer
0 helpful votes
Carolyn Luu
Reviewer
0 helpful votes
Great service!
Great service! The website was very easy to navigate. The team was responsive. Booking the service through Nelson Kin was a breeze. He was attentive and courteous. The pick up team was on time and professional.
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