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0 helpful votes
Bought an item from what we thought was Debenhams but turns out it was from Bluelandukltd.Nightmare to return anything would not use Debenhams again. You cannot get through to anyone.
Reviewer
0 helpful votes
Ordered 3 handheld fans, which after opening 1 of them didn't work. Returned after 4 days as fan still not working!!! Item was sent back on 11th July, was received by DBZ Marketplace on 15th July......still waiting for my refund!! Avoid really bad company.
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0 helpful votes
I’m unable to return my dress as there is no confirmation or order number for it , will not he ordering again
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0 helpful votes
I’d rate it lower if I could. Ordered a child’s bed and want to return it. Have sent emails with all the relevant details and have heard nothing. I’ll be taking it back myself if I can. An absolutely appalling service and I’d never shop on line with them again and would urge any others to avoid this company too.
Reviewer
0 helpful votes
Received a cheap and nasty pound shop product. Customer service just kept asking for videos and photos. Wouldn’t supply a return address. This went on for a week. Opened a PayPal dispute. They got the return address. Horrendous service horrendous product.
Reviewer
0 helpful votes
Purchased a fan through the Debenhams website. It was apparent something was wrong with it when we first turned it on due to a terrible noise. Emailed the company 3 times via the address given by Debenhams, asking to return it with no response. In the end I took it apart & you could see it hadn't been put together correctly during manufacture. Managed to fix it, but very disappointing we never heard anything from the company. Would not recommend the company or purchasing anything through Debenhams.
Reviewer
0 helpful votes
Ordered next day delivery and it’s three days so far. Customer service ignore you totally. It’s ok, I’ll do a charge back on all of it once I’ve got a week of ignorance from CS. All this does is send this awful company back into administration sooner or later. Why do people bother running a business? Because they’ll get bailed out or write off their debts because they have nobody to answer to. Do not order from this disgracefully run “business”.
Reviewer
0 helpful votes
If I could give a zero rating, I would. Paid extra for next day delivery...day 3 and I'm still waiting. Evri app says they are still waiting for the parcel. Customer Service is useless. How these businesses are allowed to trade is beyond me. Avoid like the plague!!!
Reviewer
0 helpful votes
Why is this company allowed to trade?? I have been trying to arrange a return of an incorrect order. Impossible!! I have gone through PayPal which seems to be the only way of communicating. They keep trying to send the courier to my old address even though I have given my new address !! Idiots! Scumbags! Scammers !!
Reviewer
0 helpful votes
If I could give a ZERO rating I would. Absolutely disgusting lack of customer service. I placed an order 7 days ago. My bank account was debited for the item I ordered. I did not receive confirmation email or order number from them. After sending countless whatsapp messages they advise they cannot find my order. With each message I had to repeat details I had already provided in previous messages. Must have dealt with about 5 different people who said they would investigate. After a frustrating week of endless repitition I have contacted my bank to dispute the payment. I will never shop with this company again. They are a disgrace!
Reviewer
0 helpful votes
Truly awful company, please do not use them. Item undelivered, refused to help and only got money back after PayPal intervened. I didnt think online retailers this bad still existed. My worst retailer ever.... Paul
Reviewer
0 helpful votes
Just in the process of trying to return some Clark’s loafers brought through this outlet. It all feels like a con to me imo. Portal links don’t work, order number and email address not recognised. Why is this organisation allowed to trade? What on earth can I do as it just keeps saying it doesn’t recognise my purchase even though I have several emails and a delivery notification. Aaaaargh! Maggie T
Reviewer
0 helpful votes
Ordered a sofa via Debenhams, not fit for purpose and couldn't sit on it comfortably for longer than a few minutes. Decided to return it and had a battle on my hands. They wanted it taken apart fully and put back in boxes which I couldn't do. They said it was a preference rather than a defect and 'not to my comfort' then charged me £65 to collect it. It took an age to get my money back (less the £65) and they were rude and demeaning, constantly referring to this being a 'budget item' which is demeaning and suggests if you can't afford something more expensive then you just accept what you get. The description was soft, plush, high comfort etc which was all rubbish. Do not use this seller, how Debenhams are endorsing them is beyond me.
Reviewer
0 helpful votes
I ordered beach towels on 1st May 2026 and I still haven't received them. I was giving it a month in view of current global issues but now I am giving up! DUX054185080
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0 helpful votes
PLEASE NEVER ORDER FROM THIS COMANY... I ordered a simple (king size) duvet set and it turned up with the size label removed and was a double so how they knew it was a a king they sent was amazing 🤔 Ive tried customer service but im just getting the run around even though I sent pictures and good detail of my complaint. Please dont make the same mistake I did...
Reviewer
0 helpful votes
Returned some trainers. No acknowledgement they’d received them. It has taken over a month to get the refund. Apart from one occasion, where a ‘real’ person responded, I had to go through Debenhams’ AI assistant, which was repetitive & ineffectual. I had to chase at every point, they were not proactive. Wish I’d read all these reviews before purchasing! I will never use this company again. I also provide feedback directly to Debenhams, also no response.
Reviewer
0 helpful votes
Awful customer care No returns invoice enclosed and 10 emails /4 text /3 FB messages and 4 instagram messages still not getting anywhere No left with 3 evening dresses that are not suitable and no way of returning or refund DO NOT USE
Reviewer
0 helpful votes
Purchased a Pro Breeze which I thought was Debenhams. Arrived it’s rubbish trying to return now told my order not found 😡😡 they tell me a returns label was in the box No it’s not 😡😡. Paid £200 plus £10 for warranty. Unable to get any answers ..
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0 helpful votes
Pathetic non delivery of item Impossible to contact them Think twice before ordering anything off them
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0 helpful votes
Ordered an item for next day delivery- nothing arrived, zero communication and took a month to obtain a refund. Will not bother again
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