Been waiting over 2 weeks to talk to customer support. Online chat you wait for over 4 hours while it says you're the 1st in queue. If you get connected it's either AI or the person has no clue and even less desire to help. If you call a girl name Rhoda or Rhonda answer and she put you in silent and leave you hanging until you disconnect (happened 3 times, not just once). Then you get a phone call from somebody asking for a good review... And of course it won't even cross her mind to answer the question you had. So here's the good review. There's way better and more professional services out there. Not recommended
Melissa was wonderful!! If we could give her 10 stars, we would! It was a fantastic experience that she made it feel special. The dish was delicious and we can't wait to try and make it again. Would highly recommend!
I had an extremely disappointing experience with CozyMeal. For my bachelorette party, we booked and paid for a private cooking class with a chef coming to our home. CozyMeal confirmed our booking and assigned us a chef, but on the day of the event he simply never showed up. We tried contacting him repeatedly without success, leaving our entire group waiting with no information or support. This was a once-in-a-lifetime celebration, and the no-show completely disrupted and ultimately ruined a major part of the day. It is unacceptable that a company would assign a chef who is so unreliable and then leave customers without any immediate solution. Based on this experience, CozyMeal appears to have inadequate vetting and oversight of the chefs they work with. Customers should be able to trust that if an event is confirmed and paid for, the assigned chef will actually arrive or that the company will provide prompt assistance if something goes wrong. I cannot recommend CozyMeal based on this experience and sincerely hope they improve their quality control and customer support so that no one else has an important event spoiled like ours.
Do Not Use Cozymeal — Not a Cooking Class and No Real Customer Support I booked Cozymeal’s “Chef Rick / Latin Cuisine Made Easy” experience as a birthday event for my wife. It was advertised as a hands-on cooking class where we would create a four-course Latin-inspired meal with instruction. That is not what happened. There was essentially no hands-on cooking. My wife and I repeatedly asked how we could help, and the only participation we were given was washing lettuce and chopping a small amount of pepper. There was no meaningful instruction, no real teaching, and very little engagement. The ingredients were also very disappointing for the price. Store-bought tortilla chips were used despite the menu advertising homemade chips. The carne asada was supposed to include chimichurri, but it was seasoned with store-bought seasoning from a jar and no actual chimichurri was prepared. I contacted Cozymeal immediately with detailed feedback. After delays, they refused to refund the booking and offered only a 15% gift card toward another Cozymeal experience, which is useless because I would never use them again. This was an awful experience and Cozymeal did not stand behind it. I would strongly recommend avoiding this platform.
DO NOT USE COZYMEAL!! This company is extremely unprofessional and has terrible customer service. We had a chef cause a serious incident requiring over $1000 in damages to the kitchen. The company has handled this with absolutely no urgency or professionalism. The chef was inappropriate and hostile with no effort from the company to compensate for damages. We are waiting for word back on the situation, but the company has been giving us the run around for 10 days with no communications from a manager or owner despite us being promised multiple times that they would get back to us the next day. We will be proceeding with legal action and filing a complaint with the Better Business Bureau due to the severity of the situation and the lack of action from the company. DO NOT USE THIS COMPANY'S SERVICES.
I booked The Art of Homemade Tamales with Chef Karen for my daughter's birthday. She accepted and then just before the event she sent a message that she had "overlooked our booking" and that she wasn't available. Without consulting us, she switched the confirmed reservation to another date. We had invited guests and it was impossible to find anyone else at that point. I will never use their service again.
My wife and I were really looking forward to this experience. This was to be our special anniversary celebration, taking the place of a night at Anniversary Inn or a fancy dinner at Franck's, so I planned it out weeks in advance. I had contacted the site admins with some questions when I was considering signing up for a Cozymeal experience, and they went the extra mile to check with Chef Luis and create a special one-off meal experience for us to sign up for. Unfortunately, the night before the scheduled meal, Chef Luis sent a brief message to say he wasn't available the day of our class, and it would be canceled. I didn't notice that message in the app, so thankfully he also sent a text message the next morning. This was a huge disappointment for us--it was the only day in November that we could arrange for someone else to watch our 5 kids so we could enjoy time alone. And now it was too late to make any other special arrangements, so we just ended up going to the movies. My wife was really upset: "If I could give negative stars, I would. They cancelled at the last minute for no reason. There was no explanation, no attempt to reschedule. The chef just cancelled the night before. This was supposed to be our anniversary celebration and instead it was a total letdown. I would never schedule with them again." I recognize the day we chose (Black Friday) may not have been the most convenient, but the website showed that Chef Luis was open for classes, and he accepted the booking more than 6 weeks in advance. He really could have been a lot more proactive about checking his schedule, or at least more considerate in how he went about cancelling. I'm giving 2 stars because our money was refunded without any difficulty, and I appreciate the added effort from Cozymeal to try to accommodate my questions and request for a slightly customized dinner. I just wish we could have had the experience we were so looking forward to.
Barbara was amazing! We had so much fun taking her class. Along the way we picked up local ingredients that we then used. The ravioli's we made were delicious, the addition of lemon zest was a game changer. We're inspired to try making them again at home! Alongside cooking tips we also got to hear about how Venice has changed over the years and local recommendations (including the best spot for gelato!). As we did this early in our trip we found her recommendations and advice very helpful in planning some of our later activities. Thanks so much Barbara! We highly recommend this experience. And please give your cat a little extra snack from us, we loved meeting him!
Chef Akamai delivered a hibachi experience for all ages!
We had a fantastic experience with Chef Akamai! The food was outstanding — fresh, flavorful and cooked to perfection right in front of us. But what really made the night special was the energy he brought. Chef Akamai created an engaging, interactive experience that had everyone — from kids to grandparents — laughing and fully engaged!
