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I felt the customer service representative.I spoke with was very slow in responding took forever.For a simple question. I had gotten an email that said some information was missing on my application to switch to constellation. And it took him forever very, very disappointed.
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I just switched to constellation and the transition was seamless. They provided all of the information I needed to create an online account for payments and billing in the time frame they promised. Still waiting for my 1st bill but expecting a smooth process
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The Company did everything well. I have no questions or complaints.
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I have no idea what my account number is or where to find it look at anything online.
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The change over to better rate was very easy. Thanks.
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I am a Constellation customer for the last 8 years . I have renewed contracts multiple times with them . In 2024 a customer rep confiremd 13.9c all inclusive including centrepoint delivery charges. Since i had been with them for 6 years before that i never had any problems. After 2 years i looked at the bill and found the rate excessive. They had charged me 17c a KWH. It was a rude shock to me. I didnt expect anybody handling customer service on bahalf of Constellation to operate this was. I called them immediately and told them that they had something wrong. They did not refund me for the eextra charges for the last 2 years. I used approximately 15000 kwh x .05 cents a KWH =$750. I am putting this review online so people can be aware how publicly listed companies cheat customers with the help of customers service reps. Updated 7/31/26 I called next day just to confirm Constellation had not lied to me yesterday. I called your customer service reps yesterday Mauricio Ext 815 And Frank Phillips ext 898 . They confirmed a change to an 11 month plan which would take effect within 24 hours and today I called just now. They deny that my call has a record and they say they will change the plan from the 17th of August. So customer service reps are lying on a daily basis. I asked the rep today to speak with those customer service reps from yesterday and they said they could not be reached . It is truly appalling to communicate with Constellation. Constant lies. New lies everyday.
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Very easy to set up the account and the rate was the best out of all the companies! The rate is lower than UI’s off peak rate. It’s saving me $40 a month.
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so far so good, havent received a bill yet to really see. but the price is right and i hope after the contract is up both sides are satisfied going ahead. The agent was very helpful
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The rates are saving us a few dollars each month, which us great.
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Good supplier Great customer service. Very competitive pricing
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I’ve had Constellation in the past and had no problems at all. I decided to return as they have the best prices. The only problem I’ve had is signing up. It was frustrating as it never showed confirmation that my application was submitted. I tried finding out by texting help center but they couldn’t tell either. So I went through the whole application again.
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Customer care helped me get my account fixed. Very professional and polite.
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Very easy switch done extremely fast and great cents per kilowatt
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I had spent 50 years with Centerpoint and Reliant to be treated the way I was since last fall is unforgivable. My daughter has your company supplying power and I’m glad I’m connected to constellation.
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