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Umang was incredibly helpful in setting up Cin7, going above and beyond to help individually in setting things up. The entire onboarding process was a little unspecific for each business, but Umang's individual help was incredibly useful in catering for our company.
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Shivamsingh Rajput was a great help on solving my issues.
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I would like to commend Heena Trivedi for her excellent support and assistance. She was very helpful in providing clear steps and guidance on how to check and trace inventory movements. Her patience and willingness to explain the process made it easier for me to understand and investigate the transactions. Thank you, Heena, for your continued support and assistance!
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Very quick AI on boarding, simple platform but in depth data. Will save me a lot of time. A lot of assistance available where needed
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I've been using cin 7 for more than a year now. their supporting team always give me the impression of a bunch of people with caring attitude and always fix my problem. Which is really rare
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We are in the process of implementing Cin7 as our WMS for our distribution business. Heena Trivedi has been fantastic to deal with and help with issues that have come up. Highly recommend dealing with her exclusively.
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Dinush was amazing to work with. very patient and knowledgeable. no problem or question was too difficult
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I was dealing with Heena and she was great. She came onto a call and helped resolve my issues. I have some follow up but thats all in hand too. I find Cin 7 help to be excellent. thanks so much
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Heena was really helpful in resolving my query. They were friendly, patient, and kept me updated throughout the process. Heena explained everything clearly and made sure the issue was resolved. Thank you for the great support!
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Setu Dani - solutions architect team. Great call - helped with some quick wins on the call and will follow up with product on larger queries raised.
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The onboarding customer service offered with Umang was a great addition to the many videos and help topics available. The set-up has been easy and I can't wait to start using the system to its full capabilities once we go live.
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The system is always easy to use and when there is a problem and we reach out there is always a way to receive the solution we are looking for
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I gave Cin7 Core 4 out of 5 stats because I am still learning some of the platform's more advanced features and capabilities. There is definitely a learning curve, but as I continue using it, I am becoming more comfortable with what it has to offer. So far, it has been a great fir for my needs, and it has helped streamline the areas of the business I use it for. I look forward to exploring more of its functionality as I gain additional experience.
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Technology is robust and designed for intuitive customer interactions. The number of native and non-native app integrations is impressive. Customer support is getting stronger, escaltion is intelligently responsive and meaningful to the customer i.e. solution oriented.
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Abinesh was very helpful and patient and really willing to help me with my issues, I was very happy with Abi service
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Calimacil has been using DEAR Systems since the end of TradeGecko in June 2022, and overall our experience has been very positive. The platform provided us with powerful inventory management capabilities and helped us manage manufacturing, purchasing, inventory control, and order fulfillment through several years of growth. One feature we will particularly miss is the Stock Aging report, which gave us excellent visibility into inventory performance and helped support better purchasing decisions. Recently, we decided to migrate away from DEAR, not because of any issue with the software itself, but because our business has evolved and Shopify's native ecosystem now offers a simpler and more integrated solution for our specific needs. During the account closure process, we initially encountered a billing issue. However, the DEAR team reviewed the situation, responded professionally, and refunded the full amount in question. We appreciated their willingness to listen and resolve the matter fairly. No ERP system is perfect for every business, but DEAR served Calimacil well for nearly four years. For companies looking for a robust inventory and manufacturing management platform, it remains a solution worth considering.
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Services were great Umang was very informative during on onboarding sessions We are up to a great start with cin7 Great software to have on board that will help many areas of our business
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The training was outstanding and gave us every opportunity to integrate a better way of managing stock. Well done Dawn and the team. This will be a really great help for our business.
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Umang who onboarded was very helpful. I'm still working my way through onboarding but look forward to going live soon. The only thing that was an issue is there was a lot of emails and information at the start - I think this could be somehow streamlined and made a little easier to follow.
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Dawn made our onboarding smooth by patiently addressing our beginner questions, understanding our needs, and providing effective support. She also followed up well as we moved through the work and the opportunity to engage with the support as we get deeper into the project in the future will be very helpful.
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