KB
Reviewer
0 helpful votes
**★☆☆☆☆*your worst nightmare
**★☆☆☆☆** Unfortunately, my experience with Cakes Body has been extremely disappointing. I placed a UK order at the beginning of June, which was delivered promptly. Although the parcel was marked as fully delivered by Evri, only one of the two items I ordered was actually delivered, half of my order was missing! I contacted Cakes body customer service ASAP via email and was told the missing item would be sent. However, the replacement was initially dispatched to the wrong address (to an address I never provided?!?). After I pointed out their mistake, I was told that shipment had been cancelled and that a new replacement would be processed. Since then, I have repeatedly been told that my replacement has been "processed," but I have never received a dispatch confirmation or a tracking number. I have contacted customer service several times for updates and have been given apologies and assurances, but no actual resolution. One thing Cakes Body does well is they will reply to emails quickly. Unfortunately, the replies have been little more than generic apologies and reassurance that the issue is being dealt with, without any meaningful action to back those words up! It's frustrating to receive prompt responses that repeatedly promise progress but fail to provide something as basic as a dispatch confirmation or tracking number. When I asked for either a tracking number or a refund because it had been almost a month since my original order, I was told that a refund could not be issued because the replacement had already been processed. Like this isn’t my fault? However, they have still been unable to provide any evidence that the replacement has actually been dispatched. It is their failure to fulfil a customer’s order. At the time of writing this review, I am still haven't received the missing item or a refund. Mistakes can happen, but it's how a company handles them that matters. In my case, a simple missing item has turned into weeks of chasing updates, receiving generic responses, and still being left without a resolution. Based on my experience, I cannot recommend ordering from Cakes Body until their customer service and order fulfilment processes improve significantly.
