Diana Biechler
Reviewer
0 helpful votes
Tech was friendly and professional
Tech was friendly and professional. He explained what he was doing and kept me informed.
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Reviews
Larry Risvold
Reviewer
0 helpful votes
The installer did a very good job with…
The installer did a very good job with the installation of all the equipment. A very professional installation of cables etc. All in all great job.
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J
Jennifer
Reviewer
0 helpful votes
RI
Rural internet user
Reviewer
0 helpful votes
You get one star for the nice repair…
You get one star for the nice repair man. You lose a star for the 3 week wait, that was rescheduled once with no reason given, with a text. You lose one star for trying to reschedule a second time “because the problem was fixed” when the problem was in fact not fixed. And I had to use my lunch break to call again to get my appointment back. You lose another star for assuming my internet was down due to a local outage even though I literally watched *your company* accidentally damage the line while laying new cables. And I told you this. And you still tried to tell me it was not caused by those workers laying cables. And finally you lose another star because now that the internet is back on, I am reminded how bad it actually is. I can’t even stream without major buffering. It’s like 2010.
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Rheanne Schultz
Reviewer
0 helpful votes
So kind!
The company was willing to readjust scheduled times to work with out schedule. They were very kind, quick, and efficient.
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Kim
Reviewer
0 helpful votes
Greg and Alex were friendly
Greg and Alex were friendly, professional, efficient and worked well together! Thank you.
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S
Sal
Reviewer
0 helpful votes
The neatness and ease of setting up
The neatness and ease of setting up. And getting earlier than expected . Richard new what to do when something didn’t work just right.
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James White
Reviewer
0 helpful votes
Service technician was great
Service technician was prompt, courteous, and knowledgeable, went right to the problem and got it fixed.
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Summer Rose
Reviewer
0 helpful votes
The best technician
Ernest my technician was extremely nice, helpful, and got done what needed to get done. We had an issue with a neighbor tampering with our line and him and the other technician got that situation handled and my internet back up and running. Absolutely pleased with how they made a stressful situation due to a neighbor completely calm on my end.
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Annie Perry
Reviewer
0 helpful votes
They were knowledgeable about their…
They were knowledgeable about their jobs. And made sure that I was pleased before they left.
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GT
George Tatom
Reviewer
0 helpful votes
Well I'm in an older neighborhood
Well I'm in as n older neighborhood and the equipment is in very poor shape but Eric came as close as possible to polishing a dirt clod. He was pleasant and knew his job. He's certainly a breath of fresh air after dealing with Bright Speeds AI and foreign Nationals on the customer service line. I have heard that this area is a low priority when it comes to revamping the equipment. If this is true having technical savvy techs is very important. The one thing I don't know is how with so many of my neighbors going to star link and a third of the house's being vacant how come there has been no improvement in Wi-Fi speed! Take care of Eric he's a very good representative for Bright Speed! Thanks for the opportunity to give feedback.
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Karen Halling
Reviewer
0 helpful votes
It is taking a week to get someone to…
It is taking a week to get someone to my house to check the connection- this is unsatisfactory when you need connection.
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T
toni
Reviewer
0 helpful votes
Ryan was very knowledgeable and didn’t…
Ryan was very knowledgeable and didn’t rush until the problem was solved . Made to explain what he needed to do and solved the problem
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DM
Donna Moore
Reviewer
0 helpful votes
The tech was quick and efficient and…
The tech was quick and efficient and very courteous and helpful.
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ME
Melissa Earls
Reviewer
0 helpful votes
Brightspeed had been the best
Brightspeed had been the best. They are quick to fix any issue. They are nice and helpful. As well as affordable. I would definitely recommend them. . .
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E
Errin
Reviewer
0 helpful votes
LH
LINDA HAHLEN
Reviewer
0 helpful votes
I have been lied to twice about the…
I have been lied to twice about the price, thinking strongly of canceling service
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deo narayan
Reviewer
0 helpful votes
Ben was great
Ben was great. Barely took him 30 mins to set up and helped me tremendously with app and eero connection should I opt to do that
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CT
Caryn Thompson
Reviewer
0 helpful votes
Mondays
Really, I dropped a star since I had to wait over the entire weekend. I survived certainly, and enjoyed the test. So please get better coverage? Otherwise, they’ve been awesome! Fixed it first thing Monday morning and didnt even have to enter my home. Easy peasy! No
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DR
Deirdre Riddle
Reviewer
0 helpful votes
The technicians today were very nice…
The technicians today were very nice and worked efficiently to get me set up on the fiber optic network. The workers that came to dig for the installation of the cable only dug about an inch deep and there was very little dirt on top of the cable. I have dogs and they have exposed the cable in several spots. I have covered it back up several times. I suppose I will have to buy some topsoil to cover it up better. That is my only complaint.
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