BL
Barry Lindblom
Reviewer
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Reviews
RS
RIChard SKARZENSKI
Reviewer
0 helpful votes
CB
Curt Bellum
Reviewer
0 helpful votes
We love the pergola and it operates…
We love the pergola and it operates great. It allows us to enjoy our deck all day on a south facing side of our house. Before, the mid day heat was just too much but the BON Pergola gives us the protecting from the sun and rain and we can open it up at night and see the stars!
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M
Mike
Reviewer
0 helpful votes
We love the 13x19 Villa 1.0 pergola we…
We love the 13x19 Villa 1.0 pergola we purchased with motorized louvers. We added motorized screens, ceiling fans and heaters so installation was more time consuming than originally thought. 100+ temps didn't help either. Slow and steady. We would probably cut our time in half if we did it again. We had three guys when putting up the motorized screens since they were a bit heavy and wanted to play it safe. Through out the whole process customer service was either available or would return calls quickly. Just a few tweaks left and I can stick a fork in it!
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BT
Bill Tomassini
Reviewer
0 helpful votes
The team at Bon Pergola is always…
The team at Bon Pergola is always extremely helpful with design ideas and technical support. Ordering and shipping is a breeze.
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MS
Michael Schuler
Reviewer
0 helpful votes
Pergola Rain Sensor.The staff has kept me aware of the plan…
The staff has kept me aware of the plan to replace my rain sensor.
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WA
Wesley Allen
Reviewer
0 helpful votes
Eric understood real quick I was in…
Eric understood real quick I was in need of a correction and without hesitation shipped me a replacement part asap.
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GG
Gary G
Reviewer
0 helpful votes
Bon Pergola- #1 Choice
After much research, Bon Pergola was my #1 choice for a Custom Villa Pergola. I was not disappointed. Bon Pergolas is a company with a team that has your best interest at heart. From start to finish, the team was available for questions and provided information in a timely fashion. In my opinion, Bon Pergola provided the best value for the money compared to other options.
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JS
Jeremy Shur
Reviewer
0 helpful votes
Just wanted to say thanks
Just wanted to say thanks. The team at Bon was amazing with my purchase. The pergola looks amazing in our backyard. The assembly went great.
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LH
Larry Hawkins
Reviewer
0 helpful votes
This is a #1 quality Perogola.
From the first moment I considered buying their pergola, Bon employees have been courteous, helpful, informative, and very responsive. They helped solve problems and were there for me 24/7. Oh BTW, when you call you get to talk to a real person right away .... no AI fake person.
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MD
Michael Dadario
Reviewer
0 helpful votes
Looks great...
Looks great... I had a problem with lighting, and it was resolved the next day.
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J
Josh
Reviewer
0 helpful votes
Great product bad service
Great product. Terrible service. Spent @75k on 3 products. All 3 were delayed. 2 were in stock then out of stock. Took 3 weeks to ship something that I quoted 3-5 days
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AH
Amy Huskey
Reviewer
0 helpful votes
Great Customer Service
I called needing a replacement part. They were very easy to work with and no push back on warranty item. Part was received timely.
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AH
Art Heirshberg
Reviewer
0 helpful votes
The website says simple to assemble and customer service
The website says simple to assemble. Not a chance the directions are awful. ( I showed them to several people helping me and all agreed) They say you can contact them for help but numerous time I sent text and emails with pictures and questions. Nobody ever returned text or email. So I ended up putting louvers in wrong after sending a photo of a couple in asking if correct and no response. Do not count on the directions nor the company to answer your questions. Spent over $ 15,000 I expected much better help and communication Finally I just gave up on them
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LL
Lear Lavi
Reviewer
0 helpful votes
An amazing Pergola system. Exceeding all expectations.
Product exceeded our expectations for quality, workmanship, functionality and is very appealing.
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GM
Gervan Menezes
Reviewer
0 helpful votes
Bon Pergola's CS is the finest
Bon Pergola's CS is the finest. as a contractor, it is essential for us to work with a company that supports their product. we had a product issue and after troubleshooting, they sent us the new part which resolved the issue. the Pergola is well constructed and worth the investment.
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JB
J. Bailey
Reviewer
0 helpful votes
Enjoyed working with the Irvine team
Enjoyed working with the Irvine team. They were responsive and very accommodating when I visited the warehouse multiple times to view the display models. They helped me load my car with the parts once we decided to move forward. Their team assembled the shed in two hours and we're thrilled with the product.
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A
Anthonia
Reviewer
0 helpful votes
Great customer service Kimber’s team…
Great customer service Kimber’s team and super installer team Alex. Quality and excellent products. Wonderful warranty. We love everything about Bon pergola
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J
Johnny
Reviewer
0 helpful votes
Replaced broken screen - Great Service
Bon Pergola replaced my screens when the wind broke them. No problems and no hassles. Great customer service.
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CR
Christy R.
Reviewer
0 helpful votes
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