Ellen Mc
Reviewer
0 helpful votes
Delayed delivery
Placed an $140 plus order on June 30 for delivery on July 3. Order was not delivered until July 6 amidst a record-breaking heat wave on the East Coast. Boarderie customer service blamed FedEx for the delay and offered no credit or apologies. Automated response read as follows: “The good news is that our dessert boards are shelf-stable. While some chocolate items may have softened or melted due to the delay, this is generally cosmetic and does not affect the quality or safety of the products.” Edited - Order # 1359041. I have no record of you reaching out to me. Following my initial review, I was offered a refund of $30 and a store credit of $30. I will never use the store credit. The company also reached out to me after I indicated I was dissatisfied on the customer satisfaction survey. They apologize for the use of their AI bot “Brie” in responding to my initial inquiries. Ironically, the response also appeared to have been written by a bot. The company needs humans on their Customer Service team to address issues promptly and fairly. They dropped the ball with me.
