Menish
Reviewer
0 helpful votes
Incorrect fees being deducted
I had a subscription for years which included a discount that was meant to be applied (I have the email from Benzinga to confirm this). The last 2 years Benzinga overcharged me by double what they were meant to but they did to their credit refund me the incorrectly charged amount. This year they tried to deduct nearly $2,000 even though I confirmed with them 3 times via email and their chat function in the weeks prior to my renewal that the fee would be $702 (I have confirmation from Benzinga of the renewal fee being $702). I sent them emails as well as messages via the chat function with no reply after they tried to deduct the nearly $2,000 which resulted in my bank placing a block on my account. They clearly don't honour previous agreements and try to deduct incorrect amounts and are not a company to be trusted. Edit: I see that Benzinga has replied to my review saying that they reached out and assisted the same day. I would like to see the proof because my emails and the chat messages I sent through were not responded to until the 17th July. I have copies of all correspondence that I've made to Benzinga and I encourage others to keep their correspondences with Benzinga also.
