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CS
Reviewer
0 helpful votes
Very pleased The person who took care of me was very…
The person who took care of me was very knowledgeable and quick to understand what I was looking for.
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Reviews
ES
Elise Sandler
Reviewer
0 helpful votes
Daniel Ducasse is a gem!
Daniel Ducasse was the most incredibly helpful person I have ever dealt with in any of the financial institutions I’ve ever had business dealings with. I commend whoever had the foresight to hire this person. Every dealing I have had with him has ended on a positive note due to his diligence in seeking a solution.
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Zenalia Cabral
Reviewer
0 helpful votes
Professionalism and reliability.
I met Mrs. Monica Botelho to get my son pre-qualified for a mortgage and she was the best. She started the application and told him exactly what he qualified for, how much he would have to pay a month depending on the different prices of houses, so he knew what he would expect. Gave him excellent advices how to prepare himself to become a homeowner. Kept in contact thru the entire process once he found the house he wanted. She is very professional and very knowledgeable on many fields that come with the territory of a homeowner. I strongly recommend her for any loans.
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G
George
Reviewer
0 helpful votes
N
Natalia
Reviewer
0 helpful votes
I felt like my last conversation with…
I felt like my last conversation with someone in the branch was very matter-of-fact and they didn't relate to what was going on at the moment it really upset me. I do like the branch i’ve had a relationship with this bank for many years I would not change banks for any other. I really would like it if the person on the other end of the phone conversation were a little more empathetic thats all
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J
Joseph
Reviewer
0 helpful votes
I have made three separate attempts to…
I have made three separate attempts to contact regarding a business loan, yet no one has shown interest in returning my call to arrange an appointment. I do not wish to engage in business with a future partner who demonstrates such a lack of responsiveness.
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N
Nicole
Reviewer
0 helpful votes
Excellent Customer Service
Mary was extremely helpful and provided excellent customer service! Was very pleased to work with her.
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KS
KATHLEEN SYLVIA
Reviewer
0 helpful votes
Contact Center provides unknowledgeable customer service
I am a customer for over 25 years. I called the contact center for help with my debit card on 7/30/26. Service Rep seemed to be guessing for a solution, very little knowledge about services or information pertaining to my issue. I tried to use my card but was being declined as restricted. The customer service rep stated it was a transaction that Visa was restricting and that they can’t do anything about it. I asked why and if this is a permanent issue, she didn’t know so I asked if she would get a definitive answer from a manager and get back to me but still haven’t received a call back from her or management. Today is 8/4/26.
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G
Gail
Reviewer
0 helpful votes
Swansea branch
I go to the Swansea branch. My service is always excellent. Jared the assistant manager is the best. His team is very efficient and pleasant to deal with. Great customer service
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S
Susan
Reviewer
0 helpful votes
I had an issue with Bill pay and…
I had an issue with Bill pay and received a follow up call from management to address my concerns. Although my issue was not resolved the manager was responsive with my feedback and provided more information on the bill pay process to help me better understand how to prevent this issue from reoccurring in the future.
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R
Randy
Reviewer
0 helpful votes
I've had nothing but great service from…
I've had nothing but great service from the people I've dealt with
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F
Fatima
Reviewer
0 helpful votes
C
customer
Reviewer
0 helpful votes
Fantastic service
Fantastic service! The manager arrived quickly and their delivery was exactly as described, keeping everything safe, comfortable and knowledgeable. Their time was of a great value and the transaction was smooth from start to finish. Looking forward to doing business with them again!
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A
Arlindo
Reviewer
0 helpful votes
Everyone at this Bank goes above and…
Everyone at this Bank goes above and beyond for there customers.
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MM
MIke Medeiros
Reviewer
0 helpful votes
A
Antone
Reviewer
0 helpful votes
Krystal lopes was very professional
Krystal lopes was very professional, she was also very knowledgeable and was able too answer all of my questions. I felt very comfortable and am looking forward too doing business with you in the future
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M
Michael
Reviewer
0 helpful votes
Always have a positive experience when…
Always have a positive experience when I do business with Bank 5. Would recommend the bank to anyone looking for friendly and professional staff.
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C
Courtney
Reviewer
0 helpful votes
Rude
Went to withdraw cash and the teller gave me an attitude. Sends me a deposit slip instead of just listening
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MA
Mikel Alfonso
Reviewer
0 helpful votes
Smooth and Stress-Free Loan Process
I had an excellent experience with BankFive. The entire loan process, from application to closing, was completed in just 30 days with no hiccups. Everything was well organized, communication was clear, and the staff kept me informed every step of the way. The process was smooth, efficient, and stress-free. I highly recommend BankFive to anyone looking for a seamless mortgage experience.
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P
Peter
Reviewer
0 helpful votes
I have been a customer of BankFive…
I have been a customer of BankFive since 1974. I have always found all the employees to be very pleasant, professional and helpful.
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