Reviewer
0 helpful votes
I am extremely grateful for his professionalism and help with repairing my BAI embroidery machine. He was patient with all my questions and ensured I was good to go before disconnecting. Thank you so much!!!!
Reviewer
0 helpful votes
Reviewer
0 helpful votes
anytime I need assistance, Luke always is there, great people. I recommend BAI embroidery machine to anyone have the idea.
Reviewer
0 helpful votes
Started my embroidery business one year ago and just bought my second machine. The machines have both been dependable and easy to learn even as a beginner. Bai support (Luke) had always been helpful and quick to answer any questions I’ve had!
Reviewer
0 helpful votes
I can’t thank Luke enough, for how much he has helped. Immense support with videos.
Reviewer
0 helpful votes
Love my machine! Everyone has been extremely helpful. I’ve had my machine almost a year. The technicians still are helping me if a problem occurs. Just love this machine and the people who support this product.
Reviewer
0 helpful votes
Respond quickly with help and the machine is very user-friendly!
Reviewer
0 helpful votes
I love my BAI! I have been using it for anlmost two years now. Anytime I have run into an issue or misunderstood directions the engineering team has been extremely helpful. They have helped walk me through issues and made sure that I completely understood how to fix them. I would highly recommend the BAI, and their team.
Reviewer
0 helpful votes
The technical and sales support teams at Bai are highly capable and responsive. Chatting through WhatsApp has been very effective. And I am blown away by how flawlessly the Vision runs!
Reviewer
0 helpful votes
I purchased my Bai about 2 months ago. The techs have answered my questions and trust me, I have had numerous questions. They walked me through some troubleshooting issues.
Reviewer
0 helpful votes
Ten was quick to help. It wasn’t a perfect fix, but I only lost 1 design on my hoop of 21, and didn’t lose 6 hours of embroidery work. Acceptable loss. Thank you Ren.
Reviewer
0 helpful votes
I purchased my BAi Mirror in April of 2026. I have had a great success with this machine. It is now July 2026 and I ordered my second one today. I appreciate the BAi team for their assistance with any questions I have had. Customer service great!
Reviewer
0 helpful votes
I have two Bai mirrors and I love them! I was experienced at using a multi needle machine but I still had to learn the ins and outs of this machine. Everything I needed was just a message away or I found it on You Tube. Never have had a problem.
Reviewer
0 helpful votes
Purchase was made easy with help from sales rep. Customer service has been great beyond time conflicts. Very helpful in resolving issues and assisting with learning process. Would recommend to new customers.
Reviewer
0 helpful votes
Thanks sir Luke👍for giving guidance how to repair colour changing motor and axes motor stuck i learn something new if there a same problem
Reviewer
0 helpful votes
I have had the best purchasing experience through Bai. They have been incredibly responsive to help me through my learning curve and the machine is working great.
Reviewer
0 helpful votes
I had an issue because my package was lost during shipping, but BAI’s support team resolved it quickly. They immediately sent me a replacement bobbin and provided me with a new DHL tracking number. Thank you for your excellent support!
Reviewer
0 helpful votes
Bought a Bai Mirror in fall of 2025 and have used it consistently almost every day. From day one, their support has been fabulous. Helping with initial set up to troubleshooting even the minor issues, they have been there to help. The machine itself is a workhorse and with consistent maintenance and care should last for awhile. Hoping to one day have a vision or at least another mirror!
Reviewer
0 helpful votes
Luke Ren was awesome in helping me repair my machine! So quick to respond and helped me switch out the power supply box and the touch screen without spending tons of money getting someone to come out to run diagnostics! Would recommend him to anyone!
Reviewer
0 helpful votes
I love this embroidery machine! It works very well, and whenever I have an issue, I can get help quickly from customer support. Highly recommended! A+ ⭐⭐⭐⭐⭐
Page 1 of 3